Weddingbee boards

My wedding was on Saturday and I wanted advice on how to handle two horror stories from my hotel and make-up artist.

My make-up artist canceled on me 14 hours before the wedding after I paid in full the day before.  I don't know if I quite believe her excuse, but she waited until 9pm to notify me and didn't offer me the option of a refund so that I could find someone else myself.  She set me up with someone without any wedding experience, who was late arriving to my hotel, and who turned my long, full hair into a crunchy, flat, frizzy mess.  It looked like a bad weave and nothing like my inspiration photos.  How would you handle this?

The next issue is worse.  The hotel where I was staying was pretty high end and expensive, a luxury boutique type in a nice area.  They're condos, so every room is a one or two bedroom suite.  They were supposed to give us champagne and strawberries on the night of our wedding but instead left me hot champagne and moldy fruit on the day I checked in (two days before the wedding).  They put me in a room with no closet, so no place to hang my dress.  The bathroom door was broken and didn't lock, the showerhead was covered in soap scum, and the bathtub had a huge crack in it and didn't hold water.  I didn't want to complain so I put up with it, I figured I would just get my dress steamed on the morning of the wedding.  However, my second day there I came back from getting a manicure to find that they had turned the heat on full blast at 85 degrees (it was 78 degrees outside!), and had taken a little candy wrapper my little sister had dropped behind the waste basket and placed it on the counter for me (?!?!), I would have picked it up myself when I saw it the night before but I was exhausted and forgot about it.  Isn't it kind of odd that they would leave it on the counter for me?  It was a hershy kiss wrapper, I think it was pretty clear that it was garbage, it seemed like a f#$% you message from the cleaning staff.  At this point I told them I needed to be moved to another room, I was a bit pissed.  This is when the real horror begins- I realized my bag from Alfred Angelos that had my hand-made silk Etsy clutch, my $200 veil, my heirloom hankerchief, wedding earrings, beaded wrap, hand-made hair flower, and a hand-made Etsy swarovski crystal pearl necklace was missing.  The frantic search began, and it turned out I had left the bag in my parents suite on the floor in the living room.  This was a nice shopping bag, my purse was laying right on top so it was clear it wasn't garbage, yet somehow the cleaning staff decided the bag was garbage and threw. it. away.  That's right, the day before my wedding the hotel had thrown away all of my bridal accessories, probably $400+ worth of beautiful handmade items that I had spent two years collecting.  The only reason we found it is because my father went through a dumpster and found it himself.  The hotel paid for my room and got my veil cleaned up.  I want to write them a letter telling them how miserable they made me and how it ruined the few days I had to spend with my family (all who came in from out of town) and relax before my wedding.  What would you do if you were in my shoes?

The wedding itself was beautiful but I feel these two issues are really kind of messed up.  I just wanted to see how you react to these situations.

I honestly just got so pissed off for you while reading your story. O M G! WTH?! I am so so so sorry this happened! But I am glad to hear your wedding was a success. Post pics ASAP! :)