Wedding Photog has missed her deadline– twice.. WWYD?

posted 3 years ago in Photos/Videos
Post # 2
Member
192 posts
Blushing bee

If you have her phone number, I would try callign her in a couple days if you don’t hear from her.  I find people are easier to get a hold of via phone, for some reason.  It’s really easy to just ignore emails, lol.  There are 2 ways I’d consider approaching this:

1.  You know she’s been suffering migraines and you’re worried because you haven’t heard from her and just want to make sure she’s alright and everything is still on track to be finished soon because you’re REALLY excited about your photos.  

2.  Just tell her she’s been really unprofessional in her lack of care for deadlines or prompt responses to emails and that you’d like some of your money back if she doesn’t get the photos done by a certain date.

Post # 3
Member
2358 posts
Buzzing bee
  • Wedding: November 1999

I just went through the exact same thing. I waited 20 weeks for my gallery to be uploaded. After communicating with her, we got about 30 edited photos in a sneak peek after about 8 weeks. She had major issues arise during the time she was working on our package. A computer crash and rebuild, and a death in the family. This all pushed her productivity back.

There r all kinds of things that can affect the photographer, they r humans and things happen to them. But I can completely understand ur frustration. It was 6 months from my wedding before I could even think about getting a single print.

Edited to correct wait time, it was 5 months which is about 20 weeks.

Post # 5
Member
2358 posts
Buzzing bee
  • Wedding: November 1999

Yup, there is still a level of professionalism to be adhered to when a person provides a service, especially under contract like most wedding photographers. Fortunately, mine was extremely professional even tho she missed two and almost three deadlines. 

Post # 6
Member
856 posts
Busy bee
  • Wedding: August 2012

Andthepupmakes3:  I agree with you thats the unresponsivness is the most annoying part. If she would at least respond it would help you with your next step. I would definitely give her a call to see what is going on since she isn’t responding to emails.

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