- 5 years ago
- Wedding: September 2012
We got married on September 15th 2012 and had a photographer booked in 2010.
This woman let us down with 5mths to go so we found another guy, through a friend of a friend who seemed really lovely. We paid him upfront for a the coverage and 1 x GraphiStudio album as well as 3 x Parent Albums (copies of main album, but smaller)
We were pleased with his work on the day and he seemed pleased with the photos captured. We spoke on the 18th Sept when he said that he would put a few ‘sneak peak’ photos on his website and email us the password. Which he hasn’t done.
OIn fact, we haven’t heard a word from him since. At all.
I have phoned, text, emailed numerous times but no response. So we bagan to pester the friend who put us in touch with him. He met up with him and told us that the guy has been diagnosed wiith depression and that he will get in touch with us.
That was 2wks ago!
I ahve since emailed him to say that we know he’s going through a tough time, and would not hold anything against him as long as he gets in touch asap. I thought this would make it easier for him, if he is finding it hard to contact us after so long.
We are TRYING to stay calm and keep things as amicable as possible as the last thing we want is for him to turn around and issue us with a refund. This would be devestating.
I’m already worried about what the quality of the photos will be like, given his state of mind.
I have told him that i am in the early stages of pregnancy and that the last thing i need is this! It’s getting embarrasing when people ask when we’re getting our photos, AND the parent albums we have paid for are meant to be xmas presents.
I have his address but am reluctant to knock on his door:
1) because i doubt he would actually open it
2) because i don’t want it to get confrontaional, given his state of mind and give him any excuse to refuse to do the photos
We have tried calling off of other numbers and had friends make enquiries on his website to try and get a response, but nothing has worked.
We really don’t know what to do for the best.
Has anyone had a similar problem or does anyopne have any helpful advice??