Post # 1
A month after my wedding I got my cd of wedding photos. I paid for all day coverage and a CD of the photos. My photographer arrived at 2:30 pm and stayed until the reception ended at 10:30 pm. Well in all that time I only got 400 photos, and a lot of them are not usable. Many of the photos from the reception have shadows across people’s faces. There is not one single picture of just my groom and I at the church where we got married, nor is there just one photo of me at the altar of the church. So my Mom who is pretty traditional is PISSED because she really wanted to frame a photo of just the two of us at the altar where we were married. I asked the photographer if he could photo shop one of the photos with us and family at the altar and cut out everyone but us. He said it isn’t possible.
Before the ceremony I gave the photographer a list of “must have” photos. I also gave him one of our wedding invitations that I wanted a photo of. Well 1 hour later he said the church moved his camera bag and lost the list. I also never got a photo of my invitation. I was such a nervous wreck on the wedding day that I didn’t remember all the shots I wanted and he didn’t take a lot of them. Besides the two of us at the church, I only have 1 photo of my groom and I outside on the lawn of our reception where we are both looking at the camera with our eyes open.
I am so upset. I cried because sooo many things went wrong at my wedding! I thought if I hired a “good” photographer that I would at least have good photo memories I could look back on.
I don’t know if I should just deal with it or contact the photographer and complain?? He has already cashed the check I wrote him so I don’t know what to expect 🙁
Post # 3
I would write several unfavorable reviews on websites. What kind of idiot photographer doesn’t capture you during the ceremony? Wow! I’m really sorry!
Post # 4
@chirod: I am so sorry. I went through something similar and hate looking at my wedding pictures because of it. I would also write several unfavorable reviews on websites like WB as well as the knot, weddingwire, etc. Make it hard for him to get business so that other brides don’t have to go through the same thing.
Post # 5
So sorry to heard that …Maybe you can ask for friends photos and see if some is good for a portrait… ; )
Post # 6
That’s awful. I am so sorry that happened. I think we all fear such a thing, but it’s heartbreaking when it happens. Can you collect pictures from friends and family to help fill in the gaps? Get those bad reviews out!
Post # 7
Yep, read over the contract he gave you and if he didn’t follow through with his end, then you should dispute and get a refund. If he covered his ass in the contract then definitely give some bad reviews. Like PP, ask some friends and family for their collection they got. Sometimes you get better ones from them because of the variety of angles. Try to keep in mind the reason of the wedding, that you and hubby love each.
Post # 8
That is heartbreaking… I am so sorry that happened to you. It happened to me too….and I am a wedding photographer. : / I really had thought I chose the best photographer for my day and it turned out that she didn’t have a clue as to what makes (or breaks) a photo. 🙁 ALL of the photo’s that I enjoy from my day, were taken by family. You can even see her just standing there in some…. Completely missing everything. Grrr
Unfortunately there isn’t much you can do now except to report them to the BBB, post your dissatisfaction on whatever sites they may have….and hope that he will care enough about your heartbreak to do something to TRY and make you feel better. Maybe another shoot in your wedding dress and attire in front of your church/alter?
Did you do a lot of research on this photograher? Or was he recommended? Hmm
I am so sorry that happened to you. I wish I could say something that could help…. 🙁
Post # 9
@chirod: This is terrible! I’m so so sorry! There’s nothing worse than resenting the photos you have to remember your wedding day.
I would disagree with some of the advice here, though. I think you may want to hold off on the bad reviews until you’re sure you have no loopholes in the contract to work with (is he misrepresenting his work, is he what he claims to be, etc). If there’s something to work with there, the threat of bad reviews and legal action may go further in getting something out of him than if you go ahead and write them because at that point he’ll completely shut down and you won’t get any additional editing or refund out of him. I sent you a private message about this! I hope it’s something you can get worked out and I hope you’re still able to smile and be happy about your wedding day.
Post # 10
Wow, my heart goes out to you, that is awful! I would have to agree with BeeM here. Look over your contract and try to resolve the issue with him whether it be more photos, or refund and THEN post your reviews. I personally think you definetely deserve money back. It’s his job to make sure he hangs on to the list of must haves and how can he not know that pictures of you at the altar and you and your husband are one of the most important pics.
I wish you all the best and I hope he can resolve this for you. Definetely share your experience though so others are aware.
Post # 11
@BeeM:I sent you a message and responded to you.
Yes he came HIGHLY recommended from all of my other vendors. I went to his office and reviewed his work and thought my pictures would be great…. I am so upset because this is the one thing I was looking forward to from the wedding. 🙁
I have asked friends and family for pictures from the wedding. So far I have just gotten some from the reception, mostly of people dancing. I just can’t replace a photo of my husband and I in the church right after we were married.
I am going to hold off on writing reviews until I speak with my photographer again. My husband was trying to make me feel better and offered to rent a tux again and re-take the photos we didn’t get.
My advise to all brides is to make a “must have” photo list and assign a member of the bridal party to keep up with it and help you organize people so that you can get all the photos you want taken.
Post # 12
@chirod: What a sweet husband you have for wanting to “re-live” that moment. If the photographer offers no solutions, and friends can’t produce photos, I think you should take your DH up on the offer, and make a big day out of it. Have a nice date, do something romantic, and have your pictures taken to memorialize the occasion. Maybe do it on your “1st month” anniversary? I know it’s not the same, but if you make a day out of it, the memories could be just as fond in 10 years when you’re looking at those pictures.
Post # 13
Sorry to hear..I would certainly contact him and voice your complaints of not getting what you expected. It wouldn’t hurt to send him an email or call and tell him how upset you are. You shouldn’t be all bottled up like this.
Post # 14
@chirod I’m so sorry you have to go through with this. There is no reason why a pro would give you any images with eyes closed and bad exposures. It’s one thing to miss shots it’s unacceptable to deliver crap on the rest of them.
Do you mind sharing how much you paid and what you got with that? Also how did you find this photog and how many others did you meet and why you decided to go with him?
Post # 15
I agree that if he covered his butt in the contract, then you need to write unfavorable reviews so that this doesn’t happen to another bride. I’m so sorry this happened to you 🙁 but I think it’s very sweet that your husband wants to “re-live” the moment with you!
Post # 16
I can see where Pizzuti is coming from and have the same type of questions. It sounds to me that this photographer isn’t a real professional. How long have they been around for? What type of pricing did you pay….pro rates?
It sounds like most of the images are very poor and these are the 400 best! There is nothing wrong with getting only 400 images, but in reality the photographer probably took at least double that.
Photography is subjective, you hired someone to show up for a set time frame, and photograph the event and supply you with images. The photographer did that. If these images are in fact unusable (out of focus, missed exposures, etc) then you may have a case. As upsetting as it is, the fact that there were harsh shadows, or you blinked in a lot of them could be ruled as things out of the photographers control.
I would schedule a meeting with the photographer to review each image together. For each one discuss what is good or unacceptable about it. Then summarize different segments of the day and discuss any missing footage.
You may want to ask to see the images that were not presented to you, perhaps one or two of those may be one of the ones you were seeking but just needs some editing.
Any pro would of studied and memorized most of your list prior to the day of, the fact that it was lost is moot IMO.