Post # 1
Hey Hive- need some advice……
We are having a destination wedding to Jamaica- since its on a resort we were assigned a wedding cooridator with our package. She is the manager of all things wedding regarding the resort. We have 9 months to go and I am panicking a little bit. I told her exactly what our budget was, that it was firm and we were paying for things ourselves so we could not go over it. We went to the resort back in April to check the resort out, taste the food, see the location and meet our planner. At our meeting, she kept trying to add things that were clearly out of our budget. My fiance was getting a little upset and had to keep redirecting her. I emailed her after we made our first wire transfer deposit and she didnt respond. After 4 emails of me practically bugging her to respond, she finally responded and just said yes i recieved the transfer. She didnt answer any of my questions. So i emailed her again with a list of questions and some things i wanted to take out/add to our package. She emailed me back with a quote of the package the way i wanted it but again, didnt answer any of my questions. I called her 2 nights ago, no answer. So i emailed her after I called and said please call me we need to go over some things. Still nothing….
I am spending way too much money at that resort to not get a response to my questions. What would you do? she is the manager. I am wary of going above her because I dont want her to get hard feelings and make the communication even worse. Its hard enough planning a destination wedding, especially when the coordinator wont cooperate!
Post # 4
That’s tough because if she’s the top person you don’t really have anyone else to go to. Is there a resort manager or someone you could talk to? Other than that it seems like you’re stuck with her if you want to have it at that particular venue.
I’d maybe try calling the resort and see if she’s on vacation or something if you can’t get ahold of her recently.
Our venue planner was kind of flaky at the beginning but once it got closer she set up a time for me to meet with her and now she answers all of my emails and questions promptly. Maybe she’s prioritizing by focusing on her events in the next couple of months and that’s why you’re at the bottom of the list (it’s crappy but if it’s a one person operation it’s totally possible).
Not much help – but good luck with it!
Post # 5
camrie- that does make sense. Since we are still 9 months out, maybe she is focusing on weddings in the upcoming months. I guess I can just hold all my questions for a couple more months and get everything ready for her when she has the time.
I didnt even think of that. Thanks.
Post # 6
I agree with Camrie, It is probably a one man operation and this planner is handling her “right now” brides. It is definately not profession to keep you hanging and worry you though. I’m sorry to hear your having to go through that. How did you find this lady? Is she someone you met when you were at the resort before? If so maybe you could relay something that happened to you and your fiance while you were there that she can remember you by (like a funny story) and then appeal to her personality. I know it doesn’t make sense to have to work so hard when your paying someone but I have always found that people hate to let you down if they KNOW you. Maybe (and I hate to say this) your just another bride right now and she thinks she will handle you when you get there! Other countries don’t have the same principals that we do here in the states. Remember in some places “the customer is NOT always right” …..ahhhhhh hmmmmmm There’s alot of that going on around my area lately too! lol… (just throwing alittle humor around…sorry! )
I have found this….EVERYWHERE I have ever gone. You get more BEE”S with honey, than vinigar. Soooo kill her with kindness and be sure to tell her how great she is and see if that approach gets more results! People love to hear HOW GREAT THEY ARE! wink
If all that fails! try try again…..or hopefully someone else has a better idea!
ps…I met this lady at a marketing show for bridal consultants the other day and really liked her. Her business is Destination Weddings. I don’t think it would hurt to call her and see what advice she has.
Her company is called All about honeymoons & Destination Weddings.
(916) 616-2707 her name is April. And this is her website. She has many years in the business and has a great reputation. http://www.April.AllAboutHoneymoons.com
Hope something was helpful! Good Luck