Weddingbee boards

My experience so far is mostly with BB&B although I am also registered at Pottery Barn. I've had two gifts arrive broken unforutnately, however they were broken in a way that I'm inclined to think it wasn't from shipping. Anyway their customer service is great. You can easily exchange or return anything on your registry even without a receipt. One of my Lenox glasses was broken and even though they aren't an in-store item I was able to return them to the store and have a new pair ordered and shipped to me at no additional shipping cost. I will warn that if you register with them too early when stuff gets discontinued (which only a couple of my items have) they don't really tell you so you have to keep an eye out for when that happens. Apparently they have a discount that applies after your date so that you can purchase things you didn't receive for less. I hope this helps!