- 6 years ago
- Wedding: June 2012
Am currrently dealing with this company. Paid deposit in early Feburary, asked before paying deposit if I could recieve a sample cover to ensure that the covers would fit. Was told that as soon as I paid the deposit the cover would be mailed to me. As of late March still had not recieved sample. Emailed multiple times. Finally got a response was told that a new sample would be sent out that day, this time with a tracking number included. NEVER recieved tracking number, finally emailed yesterday to ask for it. Tracking number was sent to me, but indicates that my sample still has not been shipped. merely that the electronic shipping information has been recieved. IE, it hasn’t shipped.
Has anyone had a successful experience with this company. I have not cancelled (yet) I am trying to hold out faith that I will actually recieve the covers in time for my wedding. But since there is only 88 days to go I feel like they need to ship my covers right now to make sure I get them on time since it has taken the single sample chair cover over a month and it still has not been sent to me.
I am getting very concerned that I will not recieve my chair covers on time for my wedding, and beginning to question the legitimacy of this company. If I do not have chair covers for my wedding after putting my faith in the company and giving them my money I am not only going to be devestated (the chairs at my venue are hideous) I am going to be beyond livid.
What’s even more irritating is that part of the reason I wanted to try a sample was to see if I wanted to included sashes in my order IE give them more OF MY MONEY, I highly doubt I put any extra responsibily on them at this point =/
They have been very good about communicating with me, and have said that if I chose to cancel I would be refunded which is great, but I don’t want a refund, I want my chair covers. I think that’s fair. Like I said I want to use this company, I’d just like to hear from some happy customers.
Can anyone put my fears to rest??
I have read of some bees being beyond thrilled and of others being insanely POed, and I am just wondering if you just have to get lucky with this company?