Post # 1
I would like some advice.
I got married a few weeks ago and while most of the day went well, we had a few problems with the wedding/reception venue and I’m wondering whether I should write a letter of complaint and ask for some compensation.
In the middle of our ceremony, the fire alarms went off for at least a few minutes without anyone coming to tell us what was happening. It turns out that a very heavy couple of days of rain had somehow caused the alarms to go off and they couldn’t be turned off until the fire department arrived. Unfortunately our wedding video is partially ruined because of this, so I’m wondering if we can ask the venue to cover the cost of this? We couldn’t wait for the firemen to arrive because we were on a tight schedule to get to our professional photos and then on to the reception at the same venue and we didn’t want to just be standing in front of our guests, aimlessly waiting for an indeterminate time :(. Sadly, the fire alarms seem to be the most memorable part of the ceremony for a lot of our guests.
Then at the reception at the same venue, at least one of our guests was served an off steak. This was terribly embarrassing for myself and my husband and I can’t see how it could happen in a place that has a restaurant operating every day and is a dedicated function centre.
We received a quick apology about the fire alarms with no mention of the steak and now the venue has asked for feedback.
So, do you think it would be rude/silly to ask for some compensation?
Post # 3
Compensation for the fire alarms is probably not going to happen. Espeically if you kept pushing on with them going. If you didn’t leave, the venue will probably come back with “you should have evacuated for your safety.” I know certain fire codes will not let public spaces turn off their own fire alarms due to potential danger associated with it. I lived in an appartment building in such an area. The fire alarm would go off once a month due to someone burrning the toast or letting the shower get to steamy and we had to evacuate, peroid, end of story. We could individually be fined for not evacuating. I also worked in a mall where the fire department would have to come and check every time the fire alarm went off, which was also about once a month.
As far as the food, how bad was it? Over done, under done, or did it make the person sick? If it made them sick, and you are 80% certain the only thing that made them sick was the steak, I would ask for compensation. Over and under done should have been taken care of that night. I would include over or under done in a review, but if it was only one person, I would be honest about it only being one person as well.
Post # 4
It’s never rude to point out to a food source that they almost poisoned someone.
Asking for compensation might be too much, IMO. Anyways, I’m always usually happy with a sincere apology, so maybe that’s just me.
Post # 5
@leafy_seadragon: if you have a professional videographer you can likely get the fire alarm edited out, or at least tuned way back. I don’t think you’re going to have much luck getting funds from them for that.
The steak, when you say off what do you mean? Was it cooked improperly or was it bad?
Post # 6
@MsGinkgo: Hello everyone, thanks for the feedback.
We were actually told not to evacuate and just wait for the fire department to arrive. The steak was actually rotten, not undercooked or overcooked and as far as I know, it was only 1 steak but there may have been others, that we just weren’t told about.
I’ll just give them feedback then and probably not recommend them to anyone.
thanks for the advice.
Post # 7
I know in my venue contract there was a clause holding the hotel harmless if there was an act of god. I would imagine that the fire alarms going off due to weather is beyond their control and therefore that type of clause would apply. Was it a hotel where you might be able to ask for a night comped or maybe a meal comped for the inconvenience for both incidents?