wedding venue complaint advice

posted 3 years ago in Venue
Post # 3
2798 posts
Sugar bee
  • Wedding: May 2014

Compensation for the fire alarms is probably not going to happen.  Espeically if you kept pushing on with them going.   If you didn’t leave, the venue will probably come back with “you should have evacuated for your safety.”   I know certain fire codes will not let public spaces turn off their own fire alarms due to potential danger associated with it.  I lived in an appartment building in such an area.  The fire alarm would go off once a month due to someone burrning the toast or letting the shower get to steamy and we had to evacuate, peroid, end of story.  We could individually be fined for not evacuating.  I also worked in a mall where the fire department would have to come and check every time the fire alarm went off, which was also about once a month.

As far as the food, how bad was it?  Over done, under done, or did it make the person sick?  If it made them sick, and you are 80% certain the only thing that made them sick was the steak, I would ask for compensation.  Over and under done should have been taken care of that night.  I would include over or under done in a review, but if it was only one person, I would be honest about it only being one person as well.

Post # 4
246 posts
Helper bee

It’s never rude to point out to a food source that they almost poisoned someone.


Asking for compensation might be too much, IMO. Anyways, I’m always usually happy with a sincere apology, so maybe that’s just me.

Post # 5
9859 posts
Buzzing Beekeeper
  • Wedding: May 2014

@leafy_seadragon:  if you have a professional videographer you can likely get the fire alarm edited out, or at least tuned way back.  I don’t think you’re going to have much luck getting funds from them for that.

The steak, when you say off what do you mean? Was it cooked improperly or was it bad?

Post # 7
535 posts
Busy bee
  • Wedding: October 2014

I know in my venue contract there was a clause holding the hotel harmless if there was an act of god.  I would imagine that the fire alarms going off due to weather is beyond their control and therefore that type of clause would apply.  Was it a hotel where you might be able to ask for a night comped or maybe a meal comped for the inconvenience for both incidents?


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