Weddingbee boards

Hi girls, I just wanted to share with everyone our experience with our wedding photographer. I'm hoping that this has not happened to anyone else, but I feel compelled to warn all CO brides out there of ours.

After interviewing several photographers, my husband and I decided to go with Weddings by Tepper.  We originally found them on the Wedding Sites and Services website and loved the fact that it was a husband and wife team who came from a family full of photographers.  After meeting with Tepper several times before our wedding, we felt more and more confident knowing that we picked the right photographer. 

Skip to June 2008.  The day of the wedding was a bit chaotic, as many of you know and others will soon find out.  With that said, my husband and I both relied on Tepper and her husband's experience to take the pictures we had discussed, and didn't think twice about how they were being taken.  It wasn’t until we received our online album that we wondered what happened. Out of the 900+ pictures, it was extremely difficult to find enough pictures to even put into an album.  The majority of our pictures were dark, extremely distant, and flat.  In fact, it's difficult to find any difference between our professional photos and those taken by my mother-in-law. 

After expressing our concerns to Tepper, she offered to do whatever she could to fix our pictures.  We then decided to meet in person and go over the list of pictures we wanted cropped or modified.  Again, since there were only about 120 useable shots in the bunch, we didn't think it was unfair of us to ask her to fix about half of those.  It wasn't until our meeting that told us she would only be willing to modify the pictures we wanted for our album, and that's it.  Considering she missed critical shots like our first kiss, exchanging rings, and even walking down the aisle, we clearly didn't think that was fair. Tepper then proceeded to blame:

• the DJ for being in their way, though neither she nor her husband asked him to move
• our ceremony for being too short, though they both chose to stand in the back of the venue to take all of our pictures
• our wedding party for not knowing where to look, though they never told us when they were taking a picture, much less which camera to look at
• our venue for being too dark, though they had over a year to do their due diligence and check out the lighting… which they both agreed they never did. 

  After that meeting my husband and I thought it would be best if we came up with a compromise, due to her defensive reactions after expressing our concerns.  Since the album cost the same amount as our final payment (per her contract), we were willing to forgo the album and walk away with our high-resolution pictures on CDs.  That evoked even more hostility, and her emails became angrier by the day. Never in my life have I dealt with a person that lacked basic customer service skills. 

  Needless to say, our photographer went from offering to modify all of our pictures, to slight modifications of the album pictures, to only giving us direct outputs from the camera with absolutely no modifications.  So, essentially, my husband and I paid this woman for direct output images that were no better than those from our friend’s cameras.  For her, it wasn't a matter of making sure her clients were happy, it was about her winning.

  Working with this woman for the last two months has been nothing short of a nightmare. She even had the audacity to post a testimonial from us that was completely taken out of context, after knowing how upset we were with her work.  This of course makes me wonder how credible her other testimonials are. 

  Feel free to look at our album:ttp://www.weddingsbytepper.com/pages/login.phpusername: creencollinspassword: 062808Click on “View Photos"

  Again, we hope that this has not been your experience with this company, but we wanted to share ours, and warn future brides out there.

Thanks girls. Three months later and I'm still not over it.  You think of all the time, energy, and money you put into organizing this day, and all you ask for in return is that the person you paid to capture it does their job.  I have posted reviews on various boards just to let everyone know of our experience. I hope no future bride has to go through this.

July2008Bride, our experiences sound way too similar!  I have contacted other photographers to see if they can fix my pictures, but since a majority of them are blasted with a direct flash, I'm not sure how much "fixing" can be done.  I honestly feel your pain. It's sad to think that the importance of your wedding day can be taken so lightly by some, who don't understand that it's not only your wedding day, but one of the only times that your entire family will be together.  At the end of the day, if your pictures don't reflect that special moment that you all shared, it clouds up the memory all together.