Weddington Way???

posted 6 years ago in Bridesmaids
Post # 3
Member
1043 posts
Bumble bee
  • Wedding: November 2012

I didn’t actually buy our BMs dresses with them, but I exchanged several emails and calls.  Their main office in San Francisco and they are totally legit.  They even have a small showroom where you can try on some of their dresses.

The only reason we didn’t buy through them is that my BMs found a dress at Nordstroms that they preferred.  

Be sure to email them before you buy.  They offered to give me a group discount code for buying 5 dresses.  🙂

Post # 5
Member
1 posts
Wannabee
  • Wedding: December 2013

Without notice, Weddington Way extended their delivery by a month. I immediately called and advised them that this is unacceptable customer service. I had previously been assured and promised that the dress would be delivered before the end of March. I informed them I was assured the item was an in-stock item and there were no foreseeable delays. I asked what the reason for the delay and if I should place my order with a different vendor. When I received no response from Lindsay, I emailed my request to cancel my order. Unfortunately, I receive no response to my cancellation. I called and asked to speak to the supervisor. The supervisor apologized that the staff did not provide me with a status update, or inform me that my dress was out of stock, and that I would receive my order by the end of April. I asked her to contact her vendors, ask for ANY Donna Morgan dress in my size and the color requested by the bride, and to change the order to whatever is available. She returned my call and stated nothing was available. She assured me that it was not necessary to cancel my order, that my order had been placed already, and I would receive my dress before the wedding. It is now May and the wedding is next week. I have received no contact, no communication of any form, tracking number, or status update from Weddington Way. The other bridesmaid was informed that they can no longer guarantee that her dress will arrive in time. I would have appreciated some sort of correspondence. Both of us have already placed the Donna Morgan order through Nordstrom a week ago and received our dresses. PLEASE, PLEASE, PLEASE, do not order through Weddington Way. Weddington Way has not only lost our business as a result of their terrible service but they have lost the business of our entire wedding party (since the majority of us are engaged and will not have future bridesmaids use their service). Our dissatisfaction is beyond words.

Post # 6
Member
429 posts
Helper bee

@jcasas:  Exactly this!!! I ordered my bridesmaid dresses on a Rush that cost $75 per dress. The dresses were supposed to arrive the week of 6/17, surprise surprise, the dresses did NOT arrive, when I contacted them they said the order wasn’t put in with the designer on a rush son in was being processes on standard time.

It has been beyond stressfull for me and, even though I have been assured the dresses will arrive by the end of July, I’m super nervous because that leaves me only one month till the wedding to figure out what to do in case they are a no show!!!

DO NOT ORDER FROM WEDDINGTON unless U have all the time in the world to wait for your dress to arrive.

Post # 7
Member
26 posts
Newbee
  • Wedding: March 2013

I had a great expericance with Weddington Way.  I spoke to customer service several times and they gladly answered all my questions.  I loved that my girls could order when they were ready (before the chosen deadline) which was great because my girls were all over the state. One of my girls actually missed the deadline and Weddington Way held up the order for a week waiting on her and the dresses still arrived on time.  The ladies looked beautiful to boot!

Post # 8
Member
75 posts
Worker bee
  • Wedding: August 2014

EEEKKK I was JUST about 2 have the girls order their 7 dresses on there – my wedding is in august – you think it will be enough time? how much time did you girls give when they didnt have the order in time, now im freaked out!

Post # 8
Member
2 posts
Wannabee

MrsSully :  I would not use this company under any circumstance. They offer terrible customer service with no flexibility and the dresses look like they are worth 50 dollars, not 200. As for my experience, I ordered the wrong size in November, I received it in February and by that time all the dresses, not just the one I had selected but *all*, in the color the bride wanted were on backorder until June 30. So there was nothing they could offer me. No discount for the inconvenience, nothing. All they kept saying was get it altered, but as you can imagine, I do not want to put another cent into this hideous, cheaply-made dress. 

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