I sent the USPS a copy of Miss Creampuffs complaint so they’d know how inconsistent they’re being, and this is what I got back…
Thank you for contacting us about the problems this person had finding postage prices.
I apologize this occurred. This type of conduct is not acceptable under any circumstances. As with any business, much of our public image depends on the manner in which our employees interact with customers.
To be eligible for mailing at the postage rates for letters, a piece must be:
– Rectangular and have angular (90 degree) corners.
– At least 3-½ inches high x 5 inches long x .007 inch thick
– No more than 6-1/8 inches high x 11-½ inches long x 1/4 inch thick.
– Square letters (such as the popular "musical" greeting cards) are mailable, but they don’t fit well into mail processing equipment. Square mail pieces are subject to the applicable nonmachinable surcharge (an additional $0.17) because their length/width ratio is less than 1.3.
Letters exceeding any of the dimension and/or weight requirements are priced as large envelopes. Delivery Confirmation™ and Signature Confirmation™ services are not available for First Class letters. A nonmachinable letter will be charged a $0.17 nonmachinable surcharge.
The placement of the address on a letter-size mailpiece may render a piece nonmailable or nonmachinable. If the length (the dimension parallel to the address) of a letter-size mailpiece is not at least 5 inches, it is nonmailable. If the height (the dimension perpendicular to the length) of a letter-size mailpiece is not at least 3-1/2 inches, it is nonmailable. For example:
For a letter-size piece that is 4 inches by 6 inches, if the address is parallel to the 4-inch dimension, it is 4 inches long, which is less than the minimum length of 5 inches required. Therefore, this piece is nonmailable. If the aspect ratio (length divided by height) is not within 1.3 to 2.5 (inclusive), the piece is a nonmachinable letter.
You are welcome to estimate postage for your items by using our Postage Rates Calculator at:
1. Select a shape (If you need more information on shapes, click on the question marks.)
2. Input the weight for your item
3. Input the ZIP Codes™
4. Select the mailing service you intend to use
5. Choose any available extra services for the mailing
You can also find more detailed information regarding rates at the following link:
Hope this helps. If you need to, print this baby off when you go to visit. And start sending any complaints to the USPS. Hopefully they’ll get the point.