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We met with a photographer who told us all of her horror stories and how upset she gets if the bride is running late.
She also told us about how she missed a bouquet toss shot at one wedding. And how one bride had un-photogenic kids, so she only got like 2 shots of them, but there was nothing she should do about that.
We did a lot of research into the area's "good" and "highly recommended" vendors so we didn't ever have a time when we were like "is this person for realz" but I understand that there are people out there.
I am looking forward to hearing more stories on this post!!
We went to visit a golf course as a potential reception venue. The coordinator had emailed me all their brochures and information and the place seemed really nice! When we got there it was obvious the photos in the brochures were stock images! We could tell the guy knew it was dumpy - he didn't try and sell the place AT ALL. He kept saying over and over that they were going to remodel, etc, etc. To this day, I can't believe how much of a waste of time that place was!
we had a few, one was a caterer who we met at a bridal show and really liked we emailed her back and forth a bit and then I sent her a big email with a ton of questions and she just never replied. About a month later we hired someone else, and after about 3 months she emailed me to ask if I would like to schedule a meeting to go over my wedding. I emailed her back and said “uumm I emailed you 3 months ago and never heard back- in the meantime I hired someone else!” But I couldn’t believe that!
Another was a cake baker who was a total flake. She was the only tasting we paid for! I am a big fan of baking and I like to think I’m pretty discerning. Anyway she assured me the chocolate cake with jack daniels ganache she made was a huge hit and that everyone who tried it at their tasting hired her. It kind of tasted like cake mix! She was late to the meeting and had given me excuses for being late, not calling back etc. No regrets on that one!
Another incident was with a bridal salon. I had gone there for a Maggie trunk show, and decided not to go back to the salon because of the poor customer service I received. THREE MONTHS after that appointment I got a phone call asking me if I wanted to come back for a follow-up. I had already ordered my gown at another shop!
I told my grandma we were searching for a DJ who offered karaoke as well for a decent price. About a week later she gave me a business card of a friend of hers who ran his own private business on the side. She told me he had everything we needed and would give me a discount since he was her friend. I was super excited so I called him to talk about the details. When I asked him about the karaoke details like how many songs he had, how many mics, etc. He said that he liked do to karaoke his way and just have people sing along to the songs playing (without any words or reak karaoke music!) UM no thanks!
I met a DJ company at a bridal show and really got along well with the woman (she was a coordinator) and the DJ that were at the booth. They seemed to really get what we were looking for, someone low key, needed 2 set ups, great music, less overwhelming DJ personality. A few weeks later we went to meet them for a proper consultation at their office. The woman kept going on about how we could play drinking games for our kissing game and how my FI shouldn't show up drunk to the altar because she's seen that before and brides get really mad about stuff like that... She just kept going on and on about being drunk and getting people drunk, it was so bizarre!!!! What part of low key did you not understand?! I think we made it pretty clear that wasn't what we were looking for but I think she was actually designing her own dream wedding scenario. So weird. Needless to say we've moved on in our DJ search!
I've got a few:
We attended the Bridal Extravaganza a few months after booking our venue. Since our venue package included our cakes from a vendor , we went over to her booth and introduced ourselves. She was RUDE! Horribly rude and acted as if we were wasting her time. The sad part was that we didn't even ask any questions or really take any of her time. We decided that she won't get a PENNY of extra money from our package. I'm dragging my feet on booking our appointment with her. Even though her attitude is bad, her work is beautiful. At least the cake will be pretty!
In the early stages of dress shopping I went to a small bridal salon that carried only sample sized dresses. As a plus sized bride, I was frustrated, but still wanted ideas. The sales woman was pushy, unprofessional, and generally unhelpful. As we were leaving, I wandered around the store to see shoes their shoes and such. As I walked past a case with shoes, a huge roach crawled over the shoes! EW! We high-tailed it out of there!
I had a cake baker who was soooo deeply annoying. I had told all of the people I was meeting in my vendor day that FI isn't into chocolate all that much, so we wanted to try fruity cakes. She brought chocolate and then talked about her chocolate half of the time. She then talked about cool things other brides had done, but not based in any way on feedback I was giving her. Honestly it felt like she was pitching to my coordinator more than to me.
To top it off, I recognized one of the cakes in her book from Cake Wrecks, a blog about hilariously bad professional cakes. And she wasn't very good. And she thought she was the greatest baker ever because her cake was in Martha Stewart Weddings (one of the editors for the mag had her wedding in the area and used this baker for a super simple cake, and there was a thumbnail of it, not all that impressive, practically every vendor in the tiny rural area was involved in that wedding).
I think I am in the midst of one right now - although it's not nearly as bad as some of these!
I am trying to get someone to come to my house to do hair and makeup and contacted a lady through email over a week and a half ago. She emailed me back shortly to say she was booked in the afternoon but maybe we could do the morning of my wedding day, and told me she hates to turn away brides or business. I emailed her back within 20 minutes and I am STILL waiting for an email back from her. I guess she really does hate to turn people away since she couldn't have the common curtosy to send a quick reply that she won't be able to accomodate me.
Well there is that and the standard David's Bridal horror story - being left in a bra in the dressing room for 20 minutes (with a booked appointment) with the dress in my hands waiting for the saleslady to come and help me lift 20lbs over my head without getting makeup on it.
This isn't really about the vendor, but I heard it from a vendor, so I think it still counts. We're getting married at the historic home of a former President, and when it's not being used for events, it's set up for tours. In the "formal dining room" they have fake food set out on the dining table--it's made out of wax, and I've seen it, it looks pretty delicious. My site coordinator told me, on my last walk through, that when she was showing another couple around, the groom grabbed one of the pastries (looked like an apple turnover) and took a bite. It took him a second to realize, but then he spent the rest of the tour not-so-subtly scraping the wax off his tongue and onto the floor. And he also just set the wax pastry back on the plate with a bite taken out of it. Niiiiice. ;)
LOL @mrsmdphd- even if it WAS real that's so rude to just grab a random pastry that isn't yours off of a plate and eat it!! haha!
A makeup artist was recommended to me through my hairstylists salon. I contacted her via email to set up an appt the same day as my hair trial, as I am a long distnace bride and have to consolidate meetings. Three days later she emailed back, didn't answer any of my questions about what types of makeup she uses and what experience she had, but said she was available 'that day' for a trial - after I had given her specific times to choose from.
I emailed back immediately, repeating the questions and asking AGIAN what time she was available. Four days later she responded again with very little information about the makeup and still didn't pin down a time. This is the best part - I had to cancel the appts as I was unexpectedly out of town. I called her to cancel and left a VM. Two days later she leaves me a VM saying that she was busy that day anyway and wouldn't have been able to make it. ?????
I'm obviously not communicating with her anymore.
@Bella: lol, I know, I thought the same thing...I also wondered if he really thought that this place basically put out a huge FEAST every day for the people touring? Really? "And this was the President's private study. Here was his dining room. Have a turkey leg." ???
I had a bridal salon worker say to me as I walked in, on time, for my 1 pm appointment, "Oh, I just tried to call you to see if you were coming, I really wanted to go out to lunch."
??? Really you prefer a sandwich to a sale? And why did you make this appointment for lunchtime if it is such a critical time of day for you?
Here's one:
My mom and I decided to go to a bridal show. The only one I ever hope to have to attend! We walked in pretty much as it opened and everything was fine for literally about a minute, then my mom suddenly gets mobbed by this older lady, say in her 50's, who keeps trying to give her coupons and whatnot for a masectomy/older women's specialty store. It was hilarious! Mostly because my mom who's about 45 now looks like she's in her early 30's at worst. Both my older sister and I have been asked who she was in relation to us (as in sister, cousin, etc). It was probably the funniest/most awkward thing that's ever happened and I seriously teased her all day about it because the woman was just so pushy and kept saying things like "Us older gals need to stick together...need a place of our own to shop...etc etc" I mean it was bad!
We interupted polka night. I live in North Dakota with a bunch of Norwegians and we're having our reception at vendor that hosts a lot of those things. I was telling the ladies who organize weddings about my date and when I'd like to do it (over Labor Day weekend) and they started to get really excited. One of them said, "You are going to get the best service EVER! Just as long as we don't have to listen to polka!"
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Any funny/weird customer service you got while wedding planning? Just want to hear funny stories about vendors who have no clue sometimes:
I’ll start:
Fiancé and I scheduled an appt to see a golf course/banquet hall to get more info. We were greeted by the “wedding coordinator” in Capri pants & flip flops!?! Granted it was summer time but still. This is “your best foot forward” when you meet clients? While we were on her desk, she answered a personal phone call and right in front of us, started to discuss the caller’s love life and bad luck with men. My fiancé was giving me “the eye” the whole time sending telepathic messages telling me to not even bother with this. He didn’t even want to bother asking any more questions about the place. We were out of there in 15 minutes.