Post # 1
Long story short:
My first order from Etsy was from a store called ParisXOX.
Good reviews all over the place.
I order a pair and asked if I need to send her a swatch of my color (David’s Bridal Oasis.)
She said not to worry, they have tons of David’s Bridal colors and she can easily do DB’s Oasis.
Now what? My first ever purchase from Etsy and I’m super upset. I agreed to the terms of service saying that once shoes are dyed and embellished that there are no refunds or returns.
But.. she essentially sent me the wrong thing. Under that logic, I could order a pair of green heels and she can send me orange flats and say “Well no refunds, you agreed..”
I’m just too upset right now. Advice?
ETA: It would depend on your screen, but the difference is that I have a jewel tone teal, and the shoe is almost a cornflower blue. Like this:
Post # 3
- Wedding: August 2013 - Brookfield Zoo
Have you contacted her yet? Usually Etsy sellers are very willing to work with their customers when they have made a mistake, you might be able to work something out. Just don’t come off too aggressive, but show her the pictures you posted here and also the fact that she assured you she would have the right color. No one wants bad feedback!
Post # 4
@elysion: I messaged her and told her “I think I got the wrong shoe.. it is a totally different color. How can we fix this?”
I also sent her this image with it. I told her I didn’t try the shoes on or anything and that they’re tightly wrapped up in their original packaging ready to be sent back.
She said this:
The dye I dyed the shoes was David’s Bridal Oasis… which I have purchased from my local David’s Bridal.
We have most of their colors in dyes.
It wasn’t very helpful. I responded and said, “I’m sorry.. but this is the wrong item..”
Post # 5
Yeah, just shoot her a message with that photo and let her know your frustration. Having ran an Etsy shop, the first thing I can tell you is that we can’t fix a problem until we know about it. If she’s a good business woman, she’ll correct the problem or issue you a refund. You should never just “deal with it” when you’ve payed for a specific product and received something different.
Post # 6
- Wedding: August 2013 - Brookfield Zoo
@Chrysoberyl: Ee okay. Hopefully she responds back with something more helpful. Maybe she can re-dye your same pair of shoes if you send them back??
Post # 7
@Chrysoberyl: If she’s unwilling to work with you, open a case and Etsy will step in to solve the issue. The worst that can happen is you get a refund and have to order elsewhere. Luckily, Etsy has great customer service. Sometimes sellers will just make a million and one excuses to avoid losing their profit, even when it’s at their fault. She may have used the correct color, but not enough of it by the looks of things. Just express to her that you want to resolve the issue with her one-on-one, but will be forced to file a complaint and leave bad feedback if she’s unwilling to cooperate.
Post # 8
@DIYorDIE: I didn’t mention that I would open a case. Should I say that in my next message?
Post # 9
@elysion: I wonder how much dye they can handle. The inside has dye bleeding into it..
Post # 10
@elysion: I believe she’s in my time zone, so nothing came after I responded. Hopefully I will get something today!
Post # 11
@Chrysoberyl: I think if you are the bride just trying to match your shoes to your maids colors…. the difference isn’t that bad. At least not in the photo of the actual shoe and actual swatch. That’s not to say you got what you were expecting, but after being involved in a wedding this past weekend where the bride was OCD about every little detail, only to have the whole thing go off plan and still end up amazing, I can say on your wedding night the difference in blues may not matter 🙂
That all said, if you are trying to match your shoes to your own dress, this does not work.
ETA: OK, seeing others respond tells me that my computer isn’t giving me the whole picture in terms of color difference! Stupid macbook. I would press on further with the vendor and if she refuses to budge, just put it in a review. others should at least benefit from knowing that having THAT EXACT DYE still doesn’t mean having it turn out at all like that color.
Post # 12
It’s possible that the shoe fabric does not take the dye the same way that DB’s dress fabric does. They are probably different blends, and so won’t take the dye the same way.
I’m sorry you got a wrong item, but if you wanted them to match, it would have been better to insist on sending her a swatch.
You may be better off asking her nicely what your options would be at this point, and whether or not she can help you get them to match better.
[ETA] Nevermind, I see you did ask her nicely. Don’t know why she doesn’t have a solution… might be good to ask her again. 🙁
[ETA] You know what, I wrote something before but felt it was kind of harsh. So I got rid of it.
You spent the money, she said she could do it, and she couldn’t do it. The least she could do is offer a partial refund, maybe even a re-dye (or total re-do of the order) since you asked for something specific with confidence she could do it, andshe dropped the ball.
It’s funny though, my monitor shows the shoes as a greeny-teal color, and swatch as a pure blue. :/
Post # 13
If the seller does this all the time, they should know if the dye is not going to take as well and inform their buyer of it. That is not an acceptable match IMO, especially after you offered to send the swatch and they declined.
Post # 14
Ugh. It is possible that the fabric is composed differently, so the dye doesn’t ‘take’ as well on the shoes as compared with the fabric colour of the swatch and dresses. OR it’s possible the seller didn’t leave the dye on long enough.
Were the shoes really expensive? If so I would keep in contact with the seller and just let her know you’re frustrated because you offered to send her a swatch and she essentially promised you the dye would match.
I hope she responds back today with a good fix to the problem!
Post # 15
That is a waaaay different color. I hope she e-mails you back!
Post # 16
@CakeyP: She stated that she purchased the dye directly from David’s Bridal. I’ve seen images of her other shoes (Jade was another color I was looking at) and it is a perfect match to the Jade of DB)
I tried to make it as clear as possible in the picture. Though I know a camera (and the fact that everyone has different screens) can change things. But they are essentially a light blue and my dress is a deep jewel tone teal. It’s far too different. The next two pictures display the difference a bit better.
Did you read my statement about the TOS? This is essentially the wrong item.. if I agree to the shop’s TOS and order a pair of purple flats and get a yellow peep-toe heel I wouldn’t be able to return it. Because they’ve already been dyed and embellished. I did send her the picture and I do have the message where she states that a swatch won’t be necessary since she has swatches (and dyes) from DB already.
It really just looks like she mixed it up DB’s Bluebird with Oasis