Post # 1
In my previous post…http://boards.weddingbee.com/topic/please-please-advisenot-sure-what-to-do I said Pampers sent me a coupon for $10 off of their diapers for what the Extra Protection ones did to my child.
I pursued the issue further with Pampers and stated:
I received your letter in the mail. HOWEVER, I am not satisfied. My child suffered a SEVERE diaper rash that may end up leaving scars on him from your product. I have stated before that I have used Pampers for over 12 years and have always recommended them to everyone I knew, until now.
I expect a better outcome then just a coupon for money off on a product that hurt my child. I have researched this issue and it appears that I am not the only parent who has had this happen to their child. I am sure I won’t be the last.
I certainly hope you will rectify this situation otherwise I will have no choice in pursuing this matter further.
They in turn emailed me back and asked exactly what I would like from them.
What do I say? I want them to make a quality overnight diaper.
Post # 3
I would ask
1. For all of my money back, not coupons to spend on their products.
2. For them to issue a warning to parents or pull the product all together.
Post # 4
Well – do you want money from them? Or do you want to see them fix their diapers? To be honest, if I was that company, other than sending an apology (which it sounds like they did), I’m not sure what else you would want. I think it is a vald question on their end.
If you are looking for more money (i.e. to sue them) then you should probably get a laywer involved. If you are looking for them to just improve their product, you can ask to be informed on what they are doing, but keep in mind what you might be asking for could be proprietary.
Post # 5
Maybe to do further testing to figure out what specific chemical caused the rash and stop using it. Clearly if it’s happening to other babies, it’s not just an extreme sensitivity that yours has. And then publicly announce the results and inform parents that “Chemical X used in this product may cause rashes, irritation, and in some cases, blistering.”
Post # 6
Did you have to pay “out of pocket” for medical care (even ointment etc) for your son? I would maybe ask them to reimburse you for the package of diapers as well.
Here’s the deal – there was a BIG broo-ha-ha with this a couple of years ago, I think specifically with the “dry max”. Essentially your son has had a reaction to the ingredient in that diaper – when he wets so much that the beads get exposed, he is reacting to the chemical in the bead. Yes, it’s tragic because it’s your son….. but not all kids have the same reaction. My sister uses these diapers on my niece and loves them, because she has had zero issues.
I understand your instinct to protect your son…. and you should. But that IS a quality diaper for LOTS of kids. It’s just not a diaper that YOUR SON can wear. And that stinks because you want to think that all baby products are safe. But these extra absorbant diapers include chemicals…. and not all babies will be reaction-free.
Here is the link where you can report your incident to the Consumer Product Safety Commission https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx
Here is a website from guy regarding his experience
And here is an article that discusses the drymax case – which was under investigation by the CPSC
I hope your son’s rash gets better when you switch to the new diapers! Good Luck.
Post # 7
@3xaCharm: The sad part about all of this is that we love Pampers. We have used the Swaddlers, Cruisers and Baby Dry all without problems. When I bought the Extra Protection ones is when his rash came about.
Post # 8
OP – I’d ask for reimbursment of any out-of-pocket medical care costs for this rash (co-pay at the doctor, ointment, etc).
Other than that, if you’re looking for more money through suing them (which I don’t think is appropriate but …), you need to get a lawyer involved.
Can you use the coupon they sent you on the other varieties of Pampers that you do still like?
Post # 9
@ieatunicorns: This and for them to cover the cost of the medical expenses incurred, and of any future medical expenses that may incurr (ask your doctor for a letter outlining what these may be).
Post # 11
I don’t have feedback for what you should ask for from Pampers, but I did want to recommend an overnight diaper to you. We use Fisher Price Happy Nights and they work great. Dirty Delete is newly 2 and holds her pee all night (she won’t go on the potty, but that’s another story). Anyway, she has a MASSIVE amount built up after waking up. So we keep these on until she goes in the morning. They hold it all but her Luvs will leak if she goes that much in them. They’re a lot thicker than regular diapers.
Post # 12
You might try buying a couple cloth diapers for overnight. 🙂 We use BumGenius 4.0s and my 5 month old can wear them 13-14 hours overnight (girl loves her sleep) without leaking or with minimal leakage.
As for Pampers… I agree with PPs. Ask for reimbursement of the cost of the diapers and any medical treatment.
Post # 13
@Mrs.KMM: I definitely do not want to sue them. He will recover and there will be some slight scars but nothing that I think is sue-worthy.
I emailed them back and just basically said that I want them to improve the product so it doesn’t happen again. I asked him what he would want if this were his child.
The response back was that they are sending us some coupons for free Pampers. And he also said he would make sure the Health and Safety Division at Pampers looks further into the matter.
Post # 14
@zippylef: They did send a coupon for $10 off a new box of diapers. They are also sending us a couple coupons for a bof of free diapers.
With Z’s dr visits and creams I have bought, I have really only spent about $45 out of pocket.
Post # 15
@zippylef: As my son got older (closer to a year), the BGs started to leak at night 🙁 I CD’d during the day, but even doubling up on inserts didn’t work at night. I have heard of people using CDs with a heavy duty disposable insert at night, so that might still be worth looking into.
Post # 16
@les105: We use the full insert with 2 newborn ones. When she starts getting older, we’re going to do the microfiber along with a hemp liner.