Post # 1
So we finally emailed our catering/venue coordinator the contract. A week or so goes by and we don’t hear anything. Finally someone calls and says they saw we had emailed her but she isn’t with the company anymore. But…I really liked her… 🙁 I met the new person and she tried to make me feel better by saying she does “40 to 50 weddings a year”. 50 weddings??? How the heck are you going to have time for mine?!?! Screw it, I’m having a Disney cruise wedding.
Post # 3
@pinkkillersheep: Pretty much this exact same thing happened to me… I had met with my coordinator, introduced both mothers to her, and about two weeks after we had signed our contract, we got an email saying she’s no longer working at the venue. I really like the new lady, too, but it’s a major bummer when they just yank the rug out from under you!
Post # 4
If that had happened to me, I would have been annoyed – one of the main reasons we picked the venue we went with was because the events coordinator was so awesome and we felt he would do more for us than the other venues we looked at.
Post # 5
This happened with the mangager of our venue! I really loved dealing with her and was comfortable with her, but I brought my mom by the venue back in December because she’d never seen it and she tells me the venue has new owners and I’ll be working with someone else now! I’m just thinking like “Ummm would you have told me this if I hadn’t come to visit randomly?” The new girl is fine and I like her, too but it was just a little strange to switch our contact person after several months of dealing with this one lady.
Post # 6
@pinkkillersheep: I have a wedding planner that is not specific to the venue since I’m having a Destination Wedding. After several months of working with her, she emailed in January to say that she had decided to leave the company in order to pursue another opportunity. It’s kind of frustrating to get someone new up to speed, but I love our new planner, who happens to own the company and have a lot of experience. I’m also glad that it happened so many months out from the wedding, rather than right before. The most frustrating thing is that she hadn’t finalized the contract with our venue like she was supposed to and the prices went way up after the new year.
Post # 7
- Wedding: May 2013 - Pavilion overlooking golf course scenery, reception at banquet hall
That happened to me! The lady we signed the contract with retired and they brought in an early-20s lady. She was pretty awful. Confiscated our bottle of wine in the get-ready room, promised 3-4 things that never happened (centerpieces, an aisle runner…) and when I was walking down the aisle she was fluffing my train the WHOLE way so there are no photos of me in the aisle without her… Blech.
Post # 7
Same thing happened to me. Or rather, she’s just decided to have the week off and left her assistant to be there on our day.
Post # 8
Me too!!! They switched two times since December! I dont even know what my new coordinator looks like and he is not good at allllll at answering my emails. Ugh.
Post # 9
If it’s a reputable venue, you should continue to be in good hands with the transition. Most popular places do at least that many weddings and affairs in a year or more. I would meet with the new coordinator to make sure he or she is up to speed on your plans, but the truth is it’s usually the caterer and all your vendors who will really be running the show. That said, there are some venue coordinators who are excellent, and you really do hate to lose someone like that.
Post # 10
pinkkillersheep: You can’t fault someone for changing jobs – it happens every day.
In addition, if your venue wasn’t doing at least 50 weddings/year, I’d be nervous. It may sound like she won’t have time for you, but a professional coordinator knows how to handle several weddings at once. Plus, it’s 40 – 50 weddings over the course of the season or entire year, not 50 weddings in a weekend. I’m sure you’re in good hands and everything will be fine. Just take a deep breath.
Post # 11
My#1 daughter had 4 different coordinators, at her venue. All of them had been with the hotel group for years. It worked out fine. One of our servers had been doing weddings at the hotel for 40 years. My other daughter is on her 2nd, but she’s the head of catering, so it’s a good chance she’ll stay. In the 1st case the hotel just celebrated their 100th anniversary; in the 2nd it’s around 80 years, so no worries about continuity there, either.