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What do you think about vendors commenting on messageboards?

posted 3 years ago in Weddingbee
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    1.
    Bee
    3,235 posts
    Sugar bee
    mrsbee    March 5, 2005   New York, NY

    I'm writing a series for Weddingbee PRO on how vendors should and shouldn't participate on blogs and messageboards, and I'd love to hear your opinions!  It'll also be great in helping us shape our own vendor/community policies.

    1) How do you generally feel about vendors commenting on wedding blogs and messageboards? 

    2) When a vendor links back to their own site or leaves their email in a comment, is it always a no-no?  For instance:

    1. email signatures at the end of comments
    2. "hey you're looking for a photog so check out my portfolio" (link)
    3. "I wrote a great post about that on my blog - check it out!" (link)
    I'm sure I'll have more questions as I start writing this series, but for now if you guys could give some feedback on stuff above, I'd really appreciate it.  I really want to help vendors out there who don't know how they should be interacting with brides on blogs and boards, and hopefully make the wedding landscape a little friendlier for both vendors and brides!

    Thanks!

     
    2.
    Member
    246 posts
    Helper bee
    hisMrs    October 11, 2009   San Diego

    I enjoy vendors posting when their comment actually pertains to the thread. Sometimes I notice that they just post to get their info out there. I usually like to see things like your #3 (once again, as long as it pertains to the thread). Ultimately, if they sound like they truly want to help the bride rather than promote their business, then it is fine in my book! :)

     
    3.
    Bee Icon
    Bee
    834 posts
    Busy bee
    crabcake      

    If they had something constructive to say, or wanted to just comment like we do, that seems ok to me, but I don't like the idea of them just pushing their services/products shamelessly. 

     
    4.
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    1,492 posts
    Bumble bee
    amysue    6/6/09  

    Honestly, I like these forums because they consist of brides chatting with other brides. Most of the time, I find vendor posts aggravating because they're promoting themselves and they seem to have an agenda behind what they say. If they want to link to their business in their personal profile, I think that's ok; if they chime in with "Hey, look at this neat thing I offer," I think it distracts from the overall ambience. 

    For example, a vendor recently solicited input from brides about a certain topic, then used each response as an excuse to post an example of what he/she sells. To me, that's soliciting business, not engaging in constructive conversation. 

    P.S. I'm glad you're writing the Pro blog post to shed a little light on this topic and hopefully reach some sort of consensus about what is and isn't acceptable.

     
    5.
    Hostess
    7,632 posts
    Bumble
    Beekeeper
    MightySapphire      

    I get annoyed when it's obvious that they're just there to promote their business.  The threads are supposed to be there to support the users, not peddle products.  If I'm looking for a {vendor} I'll search for them on Pro.

    I prefer if they give advice but leave their business out of it unless asked.  Like:

    Vendor: "You know organic crocheted frogs would be a great gift!" (End of post)

    Bee: "Really?  Where could I find organic crocheted frogs?"

    Vendor: "We sell them at www.somesuch.com or e-mail me...." etc

     
    6.
    Hostess
    7,921 posts
    Bumble
    Beekeeper
    Lillindy    September 2008   Bay Area, CA

    1) I like when they comment, as long as it doesn't seem like an advertisement.  I know they want to get their info out there, but there's a tasteful way to do it. E.g. "When I take engagment pictures for my clients I recommend they wear bright solid colors."  If you are curious about their work, you can always click over to their profile to check the link to their site...which leads me to the next question...

    2) I really don't like when vendors link back to their sight, it's like they are trying to advertise for free and it just seems too pushy for my tastes.  For sure I don't like the e-mail signatures or them saying people should read their post on their blog.  Just way what you have to say here and if you don't want to bother, then don't say anything at all.  Just my little opinions anyway.

     
    7.
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    Member
    2,181 posts
    Buzzing bee
    snmcdowell    9-13-08   Chicago

    I really hate it when vendors comment with links, but the absolute WORST are those that pretend to be a bride "recommending" their company. It's really obvious too. If a business was really that good, they wouldn't need fake positive reviews! I personally blacklist companies who post fake reviews and never do business with them. I don't want to do business with shady people!

     
    8.
    Hostess
    1,542 posts
    Bumble bee
    HumarockBride    January 2, 2010   Boston, MA

    I know I've been directly approached three times by the same vendor with a personal message and that was super annoying!!  I had mentioned on the Boston board that I was looking for offciant recommendations from other Bees and this vendor wrote me a bunch of times.

    I agree with what most people say -- your example 3 is totally cool, especially if the vendor has been on the boards often enough. If those are their only types of posts it's not cool. As the Hive Hostess I would love an officiant to come on and make comments here and there, but randomly pushing is def annoying. 

     
    9.
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    1,272 posts
    Bumble bee
    caliocteach    8/9/2008   California

    I think that it is okay if a vendor posts comments if they have something constructive to say and it is not shameless self-promotion.  That said, I don't have issues with a link below or as part of their signature.  It is up to the person reading to decide if they want to click on it or not.  I am also guilty of leaving links to my own blog, though I am not a vendor, simply because I can write the short version here and then let readers know that they can go to my blog for more detailed info or for pictures.

    Attachments

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    2. What do you think about vendors commenting on messageboards? :  wedding Img small_white_dress.jpg (43.8 KB, 57 downloads) 2 years old
     
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    Hostess
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    Busy bee
    Niki    05/31/2008  

    I think a vendor should register with their company name.  I would never want to be contacted via the website by a vendor, but I sure don't mind them mentioning their services in a post, they just have to be honest in every post where they are promoting.  They need to a member of the community, as in a participant in discussions, not just to promote.  I can't stand email signatures in any way, so they would certainly not be able to promote a company in them (this is in my perfect world, if you hadn't guessed).

     
    11.
    Member
    40 posts
    Newbee
    BonVivantPress    4/4/2008   Southern California

    There really is a fine line.  I am a newlywed who loves helping out future brides, as well as a person that does provide services in the industry. For the most part, vendors on here should be aware of proper decorum when existing on here as a poster. I think it’s very obvious when vendors have an agenda to sell their products. I think most readers ignore those particular posts anyway. 

    For me personally, I tend to stay away from responding to posts related to my field unless there is a technical question that I can answer or can provide any crafty tips to make brides lives a little bit easier.  But I really do enjoy posting in areas where I can share my own wedding experience.

     
    12.
    Member
    1,512 posts
    Bumble bee
    mandalynn17    June 19, 2010   Medford, OR

    I like vendors commenting when their comments actually are there to help the poster.  Especially when the question is about, say, how a business should be run or a technical question.  They can use terms to explain how they run their business, but I hate when they link back to their website at the end. 

     Sometimes, it's okay if they link back to a specific post that they have written about the question the poster put forth.  As long as they don't do it on a regular basis.  I don't want to read say 10 board questions in one night and find more than one of them with links from the same vendor.  That is unacceptable use of the boards. 

     
    13.
    Member
    258 posts
    Helper bee
    RobinBananas       Virginia

    I aggree wholeheartedly with what Lillindy wrote - fine as long as it doesn't seem like advertising, which is why linking doesn't work.  If a bride asks specifically I think they should PM her.

    Attachments

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    14.
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    64 posts
    Worker bee
    1Bride2Be    September 26, 2009   Cincinnati, OH

    As long as a vendor is not blatantly shilling his or her goods, I am okay with them commenting on threads.  If they are just trying to sell their specific brand of product, I don't want to hear from them.

     
    15.
    Hostess
    7,632 posts
    Bumble
    Beekeeper
    MightySapphire      

    I was just thinking...I did write a post looking for a {vendor} in a {city}.  I think it's ok if they post links to their sites for those posts.  Because that's what you're asking for, right?  You need vendors, they post to your thread.  But sending you a ton of private messages?  UGH!!  HOW ANNOYING!!

     
    16.
    Member
    2,467 posts
    Buzzing bee
    Janna19    June 7, 2008   New York

    Honestly, when the Wedding Coordinator who is friends with a bee commented on a thread the other day (looking for DOC in NYC) I was really annoyed.  It didn't seem right.....

     
    17.
    Member
    242 posts
    Helper bee
    Miss Texas    November 21, 2009   Washington, DC

    i actually love it when vendors post here. a lot of them give us great advice and insight and, for the most part, aren't shamelessly promoting themselves!

     
    18.
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    Member
    414 posts
    Helper bee
    bluegreenjean    June 2009  

    No vendors on message boards!!  If there were too many vendor posts it would really harsh the vibe of the boards....  GREAT PHOTOGRAPHERS!!!! should not be allowed. 

    But there are vendors, so.... 

    If a vendor has advice that has been solicited, that's okay.  Links aren't so hot.  (Links to a professional's services are different than a fellow bride giving a link to her blog).  Maybe etiquette should demand that they ask the person who asked for advice to PM them for more info... but even that may be too self promoting. 

     
    19.
    Bee Icon
    Bee
    1,128 posts
    Bumble bee
    corn    September 8, 2007   Boston, MA

    As most people know, I am a vendor as well as a bee.  I don't advertise my vendor status except when I actually had an advertisement on the site.  i write advice and post on the boards here because I am a bee and because a year and a half after my wedding, I am still obsessed with Weddingbee.

    I was a knot person before I found Weddingbee and never really got into it.  However, I found out that they have an extremely strict set of rules about vendors posting on their boards.  As in 'even if you are a bride and you never mention your business, you can't have an account and post on the boards'.  And there are a TON of people/vendors out there who will tell you all the ethically things that are wrong about being a vendor and posting on the boards even if you never, ever, ever mention your business.

    If this were to happen with the Bee I would seriously go cry my eyes out.  I am a wedding vendor because I LOVE what do and I love weddings.  That is a very personal love for me.  So if I want to post on the boards to help people, but other vendors are attacking me because they know I am a vendor, I would find that incredibly unfair and disappointing. 

    I do think that there should be a sense of responsibility among the vendors, but who knows how to enforce that.  Sadly, I don't have an answer on what I think is a happy medium.  I just know that going the black/white no tolerance way would truly take away from the many contributions vendors do give on this site.

    Attachments

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    20.
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    Bumble bee
    ES123    April 25, 2009   Laurel, MD

    I think it's okay to link back to their web site - some member profiles link to their personal blogs. Just so long as the post is about them giving advice (for example, lots of bees on here have had problems with photographers, and photographers will post giving their advice). If their advice is really good and they give professional advice without just hawking themselves, I might want their web site so that I can look them up!

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    21.
    Bee
    1,327 posts
    Bumble bee
    toucan    June 7, 2008   Boston, MA

    I, personally, don't mind vendor posting provided they are providing useful information. I don't even mind links. For example, if someone was asking advise about what to wear to an engagement session, a photographer responding might be very helpful. Additionally, I think providing a link to the website, also might give some validation to what the vendor is saying. I think that vendors, however, should be very upfront when posting, and stating that they are a vendor, and should never respond to thread simply with "I provide XXXXX service. Here is my link."

     
    22.
    Member
    292 posts
    Helper bee
    catrelle83    05/09/09   Mobile, AL

    I agree with everyone else who said that it's ok when a vendor posts something that directly relates to something someone else has asked--i.e. "I'm getting my engagement photos done, what should I wear?"  A response from a photographer would not be inappropriate, in my opinion.  But the posting of links back to their site, unless directly asked...not so much.

     
    23.
    Member
    306 posts
    Helper bee
    angelastheboss    November 26, 2009   Chicago

    Could you have an area on the message board just for vendors?

    People could go ask questions and fully expect and want vendors to respond.

     
    24.
    Bee Icon
    Bee
    868 posts
    Busy bee
    kitten      

    I don't mind vendors commenting, or even linking to their site.  But I HATE it when they pretend to be other brides raving about their services!  I've raved about a couple of my vendors, but it's easy to tell when it's fake.

     
    25.
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    Bee
    3,141 posts
    Sugar bee
    quiche    May 2, 2009   Chicago

    I don't mind vendors replying to posts - especially if it's someone asking a specific question and they have the answer/resource to help them out?  By all means.

    The shady vendor-posing-as-bride thing is annoying and doesn't make me want to buy their products at all, which is probably the general consensus.  So, they're actually hurting their business by doing it!

     
    26.
    Hostess
    8,491 posts
    Bumble
    Beekeeper
    Mrs. DG    July 18, 2009   Seattle/Tahoe

    I agree with what Miss Quiche says, but I'm rapidly realizing that the line can get blurry.  How do you sort out what is for real and what is bordering on advertisement?  I can think of a couple examples where I'm not really sure whether a post is earnest or designed to create more traffic on a company's website...

     

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