(Closed) What is the best customer service you have ever received?

posted 6 years ago in The Lounge
Post # 3
Member
704 posts
Busy bee
  • Wedding: February 2012

I was walking into Wal-Mart one day and saw a church vendor outside the doors with wooden crosses displayed on a table. Usually I try to avoid these people like the plague cause I hate feeling solicited. I don’t remember why or how, but one day one of men at the desk got me to stop and talk for a little bit. He finally asks me if I want one and I genuinely tell him I only have a debit card on me. He goes “Oh, well here, just take one. Any one you like.” I chose a carved anchor with a metal Excalibur sword in the center of it.

I just thought it was really sweet, especially when I learned from talking to him that their church members take a lot of time to hand-carve all their crosses and then they stay outside from 8:00am to 8:00pm in the hot sun. I know if I had been outside all afternoon, I’d feel kind of grumpy and not want to have been out there all day just give stuff away for free lol.

Also, I’m not sure if this counts as customer service but I will never forget one dentist I had. I hate dentist visits and I really hate that they all try to talk to me and act chipper all the time. I don’t want to talk or hear jokes, I just want to get my work over with and get out. This dentist was so soft spoken but still really friendly. He only spoke when he needed to, but when he did speak, he did it in the most calm, polite, empathetic way possible. I have never felt so at ease in a dentist chair before and I just really appreciated the way he worked with me.

Post # 4
Member
110 posts
Blushing bee
  • Wedding: May 2012

It will sound so pathetic but a lady in Marks and Spencers cafe came over to my table after I bought a cream tea and asked (as she had a few minutes spare) if I would like the scone warmed up as ‘it just makes it so much nicer doesn’t it?’. It really struck me as so lovely that she would go out of her way AFTER i had bought it and sat down – she didn’t have to!

It was a lovely cream tea and I felt so special for such a simple offer of kindness 🙂

Post # 5
Hostess
2556 posts
Sugar bee
  • Wedding: May 2014

Not gonna lie — DISNEY!!  I’m running the Disney marathon in January, and everytime i call the resort we are staying at to either aska question, make a change to the reservation or make a payment, the customer services reps are so, so friendly and helpful!

Post # 6
Member
3886 posts
Honey bee
  • Wedding: September 2011

Oh I’m so lucky to have a ton of stories like this!  I will share just a couple:

-My cousin, who had been my roommate and my best friend at the time, passed away unexpectedly about 10 years ago.  In the days between her short illness and the funeral, I was on the phone constantly, juggling between land line and cell depending on what still had a battery left. A few weeks later, my AT&T bill came in… over $2000. Ouch. Big ouch.  Not having the money to pay that all in one lump sum, I called AT&T and explained that I was not disputing the charges and was just asking to be put on a payment plan, not having known I’d have a death in the family to cause an unusual usage period.  The AT&T rep offered to retroactively convert me to a different calling plan, effective the first of the month when the calls were made, and in no time she cut my bill from $2000 all the way down to about $195.  For that, they’ve gained a customer for life.

-Flying home from Europe on US Airways; we arrived back to the US a bit early (thanks Headwinds!) and cleared customs/immigration really quickly so we asked if we could switch into an earlier flight for our connection. No problem, they said, and waived the usual fees (we have elite status, thanks US Airways!).  But when we got to our destination, they let us know that while we had made the earlier flight, our bags hadn’t.  Rather than make us wait it out at the airport, they offered to send a courier with our bags. We went home and went to sleep; the next morning, we found a note on our door that they’d tried to deliver our bags, but since it was raining, they left them with our next-door neighbor instead of leaving them on the porch. Big thumbs up for 4 extra hours of sleep that night and all our stuff arriving safely!

-I checked out of the Hilton Checkers in LA (about 3000 miles from home) and got on a plane to go home. When I landed, I had a voicemail from their manager: I’d forgotten MY PASSPORT in the room. But not to worry— they’d looked up my address from my bill, and already sent the passport by fedex. They even sent it with signature required delivery so it couldn’t fall into the wrong hands. And when I opened the envelope, they’d tucked in some nice little treats if I wanted to go back for a return visit— certificates for two free drinks at their bar, $25 voucher for spa treatments, and dessert for two!

Post # 7
Member
13101 posts
Honey Beekeeper
  • Wedding: July 2010

I’m sure this isn’t the best I’ve ever had but since it was recently, it is at the front of my mind.

DH and I wanted to buy a D-SLR camera and had done a lot of research on which camera body and lens we wanted and then had price matched it at various stores.

We had found a specialty store out of NY that had a package containing the lens we wanted, the body we wanted, a camera bag, an SD card, a filter, and a hand-held shutter button.  But we ideally wanted to buy the camera from Best Buy as we are part of their rewards program, had a couple gift cards, and wanted all the points we’d earn.

We approached a lady at Best Buy about if they would be willing to match this other store’s price.  We would have been willing to buy from Best Buy if they could have gotten close (by maybe dropping a couple of the smaller items of something) but we didn’t tell them that.  The lady immeadiate went and talked with her manager and quickly came back with discounts on the items that actually slightly beat the NY store’s package.  We accepted of course and were quite impressed with how willing they were to work with us.

ETA: If I’m remembering correctly, they took about $250 off the lens and $75 off the camera body.  Those were the really big savings.

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