Post # 1
This is mostly just a vent…although I am wondering if anyone else has experienced a similar scenario.
For the third time in my wedding-planning process, I’ve had this happen: I contact a vendor via e-mail, we exchange serveral e-mails or even talk on the phone, discuss pricing and etc, and everything sounds good, so I say “Great! Just send over an invoice/contract and I’ll pay you the $______ deposit.”
And then…radio silence. Not for a few days, but forever. They fall off completely and never get back in touch with me, even if I send a follow-up e-mail.
I am so at a loss for why a vendor would take time to market their services to me, work with me to put together a package, send me a quote, and then disappear when I say “Okay, here’s my money!”
In one case I even met the vendor (florist) in person, we looked over pictures of her work, she asked me a detailed questionnaire about what I’d like, and then a few days later she e-mailed me a quote. I replied that the quote looked perfect and that I was ready to put down a deposit and to please send over an invoice. And then nothing. I followed up with her once via e-mail and once via phone so I’m done.
I’m just annoyed and don’t quite get why a vendor would choose to do business (or lack thereof) this way. I’d have no problem with them just e-mailing me and saying “I’m so sorry, I misread my calendar and I actually have another event on the day of your wedding, so I will not be able to work with you.” Stuff happens and I get it. But just falling off the map? And not one vendor, not two…but three? I’m just quite surprised!
I even worried that maybe I was somehow coming off as “bridezilla-ish” or something in my e-mails (though I am the farthest thing from that…my flower consultation was basically “I would like white flowers and beyond that whatever you want to do is fine”) so I asked my fiance to look at them and tell me if there was some way I was saying things that might be off-putting…he was as puzzled as I am.
Ay! Vent over. Anyone else had this experience?
Post # 3
I’ve not had this happen.. maybe they just decided not to have your as a client? Or filled with another client who paid first.. or maybe just really bad luck!
That really sucks, though – they should at least let you know they are no longer interested in your business.
Post # 4
@jenilynevette: Yeah, like I said, other things come up and I get it. But they could at least have the professionalism to tell me so! It’s kind of like dating someone and doing “the fade” rather than dumping them outright – ha!
Post # 5
I don’t think I had any vendors fall off the radar forever, but I did notice that it was hard to get people to take my money!! I have no idea why that is–if I were a wedding vendor, I’d be all, “Cash, check, or credit?”
Post # 6
@howsweetitis: Right?? Same here!!
Post # 7
@applecat: That is so unprofessional! And irritating. It’s hard to believe that vendors do these things but we all know they do.
I wonder how much business they losewhen you tell someone, and they tell someone, who then tells someone etc etc etc.
Post # 8
I know a few times (non-wedding related) i’ve asked what the next step would be once i like what they’re offering. meaning if you like what the florist had to offer and you see if she’s open for that date, ask her right there an then – what’s next? do you need a deposit now, if so how much? how she’ll accept deposits (cheque, credit etc) and figure out details there perhaps she’ll know you’re serious? or do what i would do in your situation – march down there and confront them yourself in person. or do a write up on yelp stating how unprofessional they are. just a thought..
Post # 9
@ScubaSiren: Yeah, I don’t know how I could have done it more “right then”…I met with the florist, and she said she’d need a few days to put together a quote and would e-mail it to me. So I didn’t want to put down a deposit before seeing how much she’d charge. I e-mailed her back as soon as I got the quote saying that it looked good and I’m ready to put down a deposit…
All correspondence with the other two vendors was via e-mail, so I don’t really know how I could have been any more forward with offering a deposit than I was.
The florist works out of her home so I don’t feel comfortable going to see her in person – otherwise I totally would!!!
Post # 10
I haven’t really had this issue, although I did meet with a florist, offered her a TON of business and then never recieved a proposal/quote. I met with another florist two days later and got the proposal back from him a day later. He was much better at the meeting, so it was pretty much decided before i even saw a quote, but I mean, COME ONE first lady! FMIL is really to drop some pretty serious green, how do you ignore that?! I’m a photographer and when somebody says they want to book me for a shoot I jump on that like it will be my last gig ever!
Post # 11
I found similar situations but no one has disappeared. I think most vendors are used to asking for the money and being like “ok, well you need to place a deposit to secure your date before someone else does” and I am sure they have to ask most people multiple times for a deposit before securing anything….so when we offer up money easily before they ask I think it just throws them off.
Post # 12
@applecat: I must say it’s an odd situation you are/were in. They need your business and referrals ans then they do this. Just so odd!