(Closed) What should I do? Not happy with my wedding photos. HELP!

posted 5 years ago in Photos/Videos
Post # 3
Member
1716 posts
Bumble bee

Go down the list of your photos. Tell her exactly what you dont like about each one. Talk about your contract and how you felt she did not live up to it. Talk about the list you gave her. Also, if I were you I’d ask for my money back, or deposite or..something, due to breech of contract.

I suggest then you find a photographer you like and who will work with you to get some nice shots of you and the bridal party in your fancy duds where YOU wanted them to be done in the first place. Other photogs are usually very understanding about this sort of thing and will gladly help you out.

Post # 4
Member
512 posts
Busy bee

I’m not sure that she’s in breach of contract but you should definitely let her know that you are not happy with what you have received so far.  Perhaps you should make an appointment with her to go over what you feel she didn’t provide and ask her what your options are.

I get it that you’re upset, and you have every right to be, but if you go in with a hostile attitude she will definitely be less accommodating than if you calmly and logically explain to her where you’re coming from.

Best of luck!

Post # 5
Member
1158 posts
Bumble bee
  • Wedding: April 2013

Wow.I am sorry that you are dissapointed.Maybe you could arrange to have additional photos taken.Tell her how you feel…

Post # 6
Hostess
7568 posts
Bumble Beekeeper
  • Wedding: January 2013

I would simplify your complaint if you want to make an impact. It’s unfortunate that the style wasn’t what you requested, but that wasn’t part of the contract.

The things you should complain about are that you didn’t get your thank you cards and that you don’t have a portrait of you in your dress. I would suggest you ask for a make-up session instead of a refund. 

Post # 7
Member
1000 posts
Bumble bee
  • Wedding: September 2009

@Bunnyang:  I agree with alwayssunny, you have but a couple of legit complaints in here but most of them are unfounded. Try to take the emotion out of it and focus on the points that are not subjective.

For example, your face looked how it looked on your day – the camera doesnt put blemishes and bags where there are none. Also things like the “rustic” style you requested… in order to create that kind of look you have to provide the photographer with the proper setting, rustic elements if you will. A willow tree is not rustic either – other than by way of some hoaky processing a photographer cant create an element to the photos that isnt there in real life.

Post # 9
Member
1314 posts
Bumble bee
  • Wedding: May 2006

It doesn’t sound like there was a very strong personal connection between this person and you, and it does sound like the photographer had some lack of professionalism.  The blemishes aren’t the fault of the photographer, but they can be retouched… and a lot of us just do that because it’s part of our process.  Not sure what you meant about “For the rate we shouldn’t have these sorts of issues, especially with digital photography.”

We haven’t seen your photos so we can’t speak to the mood of them, but to play devil’s advocate when we do our consultations we talk about a client’s vision of their wedding and often times the descriptive words they use are nowhere near what the actual atmosphere of the wedding is like.  The reception candids sound like this photographer had issues with the lighting, but I’m not sure why they ever would have turned over blurry or unflattering photos to you.

Weddings are tough – you’re commissioning an artist to tell a visual story of a fast paced day.  It sounds like your photographer missed some things they shouldn’t have.  The big question is what to do now.  

Options:

1. Contact them first and tell them what you are missing in the off chance that some of it might have been captured that didn’t make their edit.  

2. See what your contract states about missed photos.  Most photography contracts will limit the liability – meaning if I shoot your entire wedding and screw up 10 photos your recourse isn’t going to be a full refund, but limited to the percentage of moments lost.  So you have to do the math from the total time.  That can get somewhat subjective.

3. Re-shoot.  If you still have your dress getting awesome portraits of you is still a very real possibility for either that photographer or another one to take.  Your husband can get back in his suit, etc.  

4. Ask for compensation in the form of product credit.

Ultimately if your photographer is established it’s in their interest to make you happy enough to not write negative reviews about them online.  While I’m not suggesting that you hold their good name hostage indefinitely, if they legitimately screwed up they should take measures to appease the situation.

Post # 10
Member
100 posts
Blushing bee
  • Wedding: August 2012

Im not a professional but I somewhat disagree with the above poster who say that photography can’t “create”: blemishes or dark circles where there are none. Sure, a photo may not be able to create a blemish, but, in my experience, bad lighting can REALLY enhance a blemish or line. It can also cast shadows and make dark circles more obvious.  I have seen amateur photographs of myself where, because of shadowing and lighting, my typically faint dark circles look horrible and any small blemished is emphasized. I am not a pro, but lighting, etc. makes a huge difference in how pretty I look in photos. (personal experience) HUGE. Is this what you are talking about? For the record, it sounds to me like your complaints are pretty legitimate. That said, I’m not sure that you have an actual legal complaint in that there does not appear to be a breach of contract. I would, however, sit down with this photographer and try and work out a reshoot or something. So sorry this happened to you

Post # 15
Member
100 posts
Blushing bee
  • Wedding: August 2012

Also, if your friends and family our upset with the quality of the photos that lets me know that you probably are not overanalyzing this. PLEASE don’t fall into the trap of trying to be “nice” to the point where you don’t stand up for yourself. I’m not saying that you should be a b*tch to this woman, but if you paid good money for her to take decent pictures and she didn’t hold up her end of the bargain, then you have every right to stand up for yourself. I’m having problems with one of my vendors (not my photog, my caterer- they did not have enough food) and I am finding it very difficult to stand up and say “you screwed up.” I’m so busy trying not to be a bridezilla, etc. But, here’s the thing: these people are in business and if they legitimately did not turn over a good product then you need to speak up.

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