(Closed) what their average turn-around time is for corresponding from the Venue?

posted 5 years ago in Logistics
Post # 4
Member
718 posts
Busy bee
  • Wedding: March 2014

So far my venue has always gotten back to me within 24 hours or the next buisness day – at the latest – if it’s a wedding day (Fri, Sat, Sun).  They have been very responsive, but it might not be the norm.

Post # 5
Member
1850 posts
Buzzing bee
  • Wedding: April 2015

My venue is pretty quick to respond. Any questions I’ve had have been answered within 24 hours if during the week.

Post # 8
Member
224 posts
Helper bee
  • Wedding: October 2013

My vendor is hit or miss. When I first starting communicating with them it seemed to take forever to get a response. Then after I blew up everyone’s email and phone they let me know the girl I was working with was a temp and she is no longer there. That explained it… since then they’ve been better at responding, but sometimes it still take a little time. I found out this is because their email server blocks some of my messages. So if I don’t hear back now I wait a few days and follow up. I usually get a response pretty quickly after that.

I would call if you’re that worried. You never know what is going on behind the scenes.

Post # 9
Hostess
2556 posts
Sugar bee
  • Wedding: May 2014

My venue has been really quick to respond via email – 24 hours or less!  It’s great because I like everything now, now, now!  My photographer and our the company we are using for our DJ/photobooth/lighting are just as quick.  I lucked out with our vendors so far.

Post # 10
Member
1850 posts
Buzzing bee
  • Wedding: April 2015

@juliestpete:  Have you tried calling? If your venue isn’t too far away, you might also want to “stop by”. Sometimes vendors get really caught up in the event that they’re doing.

Post # 11
Member
11753 posts
Sugar Beekeeper
  • Wedding: November 1999

my venue always got back to me within a few hours. 

Post # 12
Member
199 posts
Blushing bee
  • Wedding: June 2013

My venue usually responds to emails within a week.  It’s never been within 24 hours.  Which is kind of annoying but the people are super nice and they have responded to all of my emails.  Just take about a week.

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