what to do when professional photos are disappointing?

posted 3 years ago in Photos/Videos
Post # 3
Member
4827 posts
Honey bee
  • Wedding: June 2013 - Upstate NY

@Redholix:  Oh no!! That is the worst. hey sound like newbies. Blurry? Bad timing? Cmon.

Did you preview his portfolio beforehand? Are the photos nothing like what they promised or advertised?

Unfortunately what’s shot is shot BUT you could ask them to edit the photos more, to get some good ones out of the bad shots…?

Post # 6
Member
4893 posts
Honey bee
  • Wedding: September 2012

@Redholix:  I”m sorry you’re unhappy with your pictures. Hiring a photography group/company is always a no-no, which really crappy lesson to have to be learning now. 🙁 As for the number of photos, I actually think that’s a high number. Personally, with my second shooter, I usually proof about 50-100/hour for a STANDARD size wedding…which is 150 people. I can get that you wanted a lot of coverage, but 10 hours for only 45 guests is super overkill – there is only but so much a photographer can shoot of the same peope.

All that being said, you can’t go back. I would greive over it, and you can certainly express your unhappiness with the comapny – but I’m not sure they’ll do anything. It certainly doesn’t make up for hating your wedding photos, but at the very least you could hire a compantent professional (NOT a company, but an independing full time pro) to do a reshoot of bride/groom photos.

Post # 7
Member
856 posts
Busy bee
  • Wedding: August 2012

@Redholix:  Yikes! I definitely would have checked reviews first before hiring. 🙁 Also my photographer was on top of things like the necklace clasp showing or lipstick on teeth etc. I thought that was standard, he should have told you your petticoat was showing and fixed it. What a bummer, I’m so sorry. 

Post # 9
Member
631 posts
Busy bee
  • Wedding: August 2014

@Redholix:  I’m so sorry to hear this. Do you mind sharing which photo company? The Pros, George Street, David’s Bridal? Depending on the company, you may be able to go back and ask them to pull other photos but if they delivered even blurry, unprofessional ones I’m not sure there are any keepers you haven’t seen. $3,000 in most markets would have gotten you a very good independent photographer, and I think this is a case too where you didn’t need a second shooter and would have been better off hiring one seasoned pro instead of two incompetent shooters. If you’re willing to share some info about the company (even privately over PM) I’d be happy to compare the portfolio you were shown to your actual images and see if there is any argument that you did not receive what was advertised. It’s a very common practic among these companies to show you one thing and deliver something that isnt even close to what was promised.

Post # 10
Member
4827 posts
Honey bee
  • Wedding: June 2013 - Upstate NY

Ugh $3,000 IS a lot; you’re right. I’m so sorry. Why don’t you share some good ones with us? I’m sure you’ll feel better. 

Post # 11
Member
1690 posts
Bumble bee
  • Wedding: June 2013

We got our pro pics back and we weren’t overly impressed either, but what can you do? We paid a lot of money, and had 2 photogs, and we did get some really nice shots, but overall i thought there should have been more and I thought the quality wasn’t up to snuff for what we paid. In the end tho, I just accosted that at least I liked some of them, it’s kind of too late to do anything about it now. 

Post # 12
Member
194 posts
Blushing bee
  • Wedding: November 2014

@Redholix:  Could you send some to a professional who does retouching/photoshop/etc.? I feel like there is a big difference between the natural photos and the ones that have been retouched. Even if your photographer said they were “retouched,” it’s likely it wasn’t done to a large extent. They might be able to work with some to make them more appealing (crop odd things out, brighten/darken, work with contrast, etc.) My FI does a lot of that stuff (not profesionally) and it’s amazing the difference little things like that can be.

Post # 15
Member
757 posts
Busy bee
  • Wedding: May 2014

ugh, having been there with our engagement pictures, I completely feel for you.  I think a well written note to the company is important.  After we complained to our photographer, we were released from our contract, refunded, and we were able to find someone else – who takes amazing pictures.  Hopefully they’ll work with you and maybe you can do a small reshoot so you have some good ones with you and your husband in your dress.  Congrats on getting married! 🙂

Post # 16
Member
4827 posts
Honey bee
  • Wedding: June 2013 - Upstate NY

@Redholix:  Oh No!!! So stinky your video died 🙁

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