Post # 1
So now 3-4 packages in the past month that have been mailed to me using USPS have been marked as “delivered” on my tracking number but never made it to me. I’m so afraid of ordering anything else online because I’m assuming that I’m going to pay for it and expect it but never get it. I’ve made several complaints to the post office and they have called to tell me they are working on it, but I still can’t get packages!
Do I just give up on ordering things online or is there a better way to do this?
Post # 3
Call the Postmaster (not just customer support, your actual Postmaster) would be the first step. Are you in an apartment? Apartments typically have secure boxes that packages should be left in, and a key would be left in your mailbox to open it. If that’s not happening, there’s definitely a problem.
If you live in a home, is it possible neighbors are snatching up your packages? I always get nervous to have packages delivered to my house because they are left right on the front steps.
Do you personally know your letter carrier? You can ask them what’s going on.
Also, if it’s something really high priced I know I won’t be home for, I’ll ship it to work or a relative’s house to collect it later.
Post # 4
I wouldn’t order anything that had to ship via USPS for a while. You will likely have better luck with UPS, Fed Ex, or DHL.
Post # 5
You call them and FLIP OUT about it. Try ordering something from the same place and having it sent to a friend/family member and see if the problem persists.
Otherwise I would be raging out on them until they fix it.
Post # 6
- Wedding: May 2014 - Madison, WI
I live in an apartment and USPS just leaves packages in the lobby. We don’t have a dedicated package box (thought I’ve had one previously) like @kmarie719: mentions. Technically, anyone could come and grab my package (okay..that sounds dirty). Thankfully, it never has happened. I know I tend to get home from work very shortly after mail is delivered and typically a little earlier than most people too. UPS/FedEx will NOT leave packages at our complex unless 1) You sign for it on the slip they leave when you’re not home 2) They are able to get into the building and leave it in front of your apartment door.
Either way, seems like packages are being stolen or delivered to the wrong address. I have had this happen too. Again, thankfully people were honest and brought me my mail!
At this point I would ship to work or a friend/family member that doesn’t have this issue. For high priced items that I know I have to sign for I usually send them to work or to my parents house. More so my parents house, people at work are nosey! I often find USPS mail delivered to our mail room opened before it even gets to me.
Post # 7
Our postal worker used to leave them in front of our apartment mailboxes, but shit was getting stolen left and right!
So they finally stopped.
You could always get a PO Box and get your packages shipped there?
Post # 8
We had this problem as well, but our problem was more out packages being opened and stuff taken out and/or broken. itjust started happening a year after living there so I went up to the post office and NICELY brought up my concern. They gave me the number of the boss, and after we complained it magically stopped.
If you “rage” or “flip out” they are not going to do anything to help you.
Post # 9
Be polite. Raging will not get you anywhere. It just makes you sound entitled. After working customer service, I refused to make anyone who yelled, bitched, screamed or generally sounded bratty’s day easier. I worked as slow as possible. So, if you want excellent service, be nice. Keep in mind that a post office is a shitty job and they deal with shitty people on a daily basis.
That being said, ask to talk to the post master. Not customer service online, not one of the clerks at the desk, you want to talk to the post master. Tell them your issue and ask how you can resolve it. If it’s an issue of physically items not being delivered, that may be an issue on their end. Do you live in an apartment, duplex or house? Maybe you could set up an area specifically for your packages (Back home we had a big ol’ crate we specifically asked the postal service to leave parcels and packages in) that way it’s in one communal area.
Have you thought about renting a post office box? You don’t need a large box to receive packages, but at least the packages would be at the post office and will be harder to lose.
I had a few issues with packages being marked delivered and never showing up. Once I talked to my post master, politely, the issue has never happened again.
Post # 10
This just happened to my FI. He had a packaged that was sent via FedEx, but the truck came by when we were both at work, so instead of leaving it or tyring again, they handed it off to USPS. The post office then sat on the package for a week and a half, and no one knew where it was. We called and called and received different answers every time. He called back today and they said, “Oh yeah, we tried to deliver that last week and left you a note,” (they didn’t, and there was no note) “so we marked it as return to sender.”
I have lived on my own for years, but because my folks are cool and live about 10 minutes away, they let me use their mailing address when it comes to packages. I’ve always had apartments and packages get stolen and delivered incorrectly in my neighborhood all the time. If you have family nearby or somewhere else you could send the packages until you get this mess sorted out, it might be for the best. Sorry this is happening to you! 🙁
Post # 11
Thanks for the advice everyone. I called my postmaster and it turns out that my packages were all sitting at the post office in the back or whatever. They said that because I live in an apartment building they won’t deliver the packages and I’ll always need to go pick them up when the tracking number says “delivered”. I feel so silly for not knowing this already.
Post # 12
@sweet5k: I am having very similar problems except mine get straight up returned. Random mail and packages never get to me, although there doesn’t seem to be any rhyme reason or pattern to it. How do I contact my postmaster? Online customer service never responded to me and I have called 4 or 5 times already only to be placed on hold for 15-25 minutes before I just hang up. I’m really going through it with USPS @_@
Post # 13
@sweet5k: That’s great to know that they weren’t just lost or stolen. Back when I used to live in a condo complex, though, the post office always left a little card with my other mail stating that I had a package to pick up at the post office, if it was too big to fit in my mailbox. Maybe you can ask them about that? Then you know for sure that it is there so you don’t make unnecessary trips to the P.O.