What to do when your videographer is MIA

posted 3 years ago in Photos/Videos
Post # 4
3618 posts
Sugar bee
  • Wedding: October 2013

@AllieBee12:  Okay, now if the CONTRACT says 12 weeks then you need to HOLD your videographer accountable. Some Bees might have waited longer or even less than you but that is irrelevant because you have a signed document with this vendor. I would call them and if you do not get a response by the end of this week then I would let them know that you will be taking legal action (bluff or not it should be done). 

Post # 5
10906 posts
Sugar Beekeeper
  • Wedding: May 2009

@AllieBee12:  I had a similar experience. 

My videographer indicated that I should receive my video approximately a month after my wedding.  However, I did not hear from him in that timeframe. When I contacted him, he indicated that he had been having issues with his editing equipment. As more time passed, and the video still was not forthcoming, I began to be concerned and started contacting him at various intervals several weeks apart.

Often, I was unable to reach him, and he did not return my calls.  When I was  able to speak with him, he explained that he now had a very significant backlog of work due to computer issues and a major illness and financial issues in his family. I felt very sorry for him and his family, but also I was distresssed about possibly never receiving my video.

I finally had to involve the manager of my venue, since the videographer was one of the venue’s recommended vendors.  I am very thankful that I ultimately did receive my video — about nine months after my wedding.

I still feel bad for all of the problems my videographer experienced. However, it was upsetting for me to have to wait such a long time, especially given the uncertainty that I felt about possibly never receiving a video at all.

I hope that everything works out well for you!

Post # 7
10906 posts
Sugar Beekeeper
  • Wedding: May 2009

@AllieBee12:  The audio was phenomenal, and the video was pretty good.  However, what I did not like is that my DH and I did not get to weigh in on ANY decisions regarding it.  We had no say in the music he chose.  We didn’t get to choose what was included and what was omitted. There were some things that I really wanted to have included that he, for whatever reason, chose not to include. When we received the DVDs containing the video and the highlight video, that was it.  There were no opportunities to change anything.

I even offered to pay extra to obtain all of the raw footage, but he would not sell it to me. At that point, I was just so relieved that there actually WAS a video that I was just happy to have it.

Post # 8
7630 posts
Bumble Beekeeper
  • Wedding: January 2013

I would give her a call next week once it’s a week late. Don’t worry about offending her by asking for your video, that’s why you hired her! 

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