Post # 1
I have put my deposit down with a decor person, but every time I need to call them up for responses (after a two week wait). I mean… what kind of service is this? I am sure they will not refund my deposit because it says it’s non-refundable. It’s a few hundred dollars… What would you do?
Post # 3
@BunBear: You must have liked their work or you wouldn’t have hired them. Can you schedule an in person meeting so the two of you can come to some sort of agreement on communication? This is a busy season for anyone involved in the wedding industry, so you may have to cut her some slack. You still have lots of time to plan for your wedding.
Post # 4
@julies1949: Yeah.. but it’s not the first time. We started consultation back in Feb/March and it was already like this. I called them up and they said they are very busy. Problem is, they are not the only vendor I am dealing with. Other vendors are busy too, but they make sure their clients get their customer service. I think two weeks is a little bit long, not to mention how much money I am putting in to this. I am leaning towards cancelling…….. but my deposit…
Post # 5
most decor people that I have spoken to are busy.
if its a larger company where you are meeting with a representitive then I would expect more time, but if its the decorator that you actually speak to then communication can be problematic.
If you know their work and it really great then I would cut a little slack. When its your day they will be worrying about you.
Post # 6
It’d be good to consider the timeline here… it’s their busy season for weddings this summer, and your wedding is next summer (if your date on your posts is correct).
Is there anything with your decor that has to be done now? If not, the decor people may be thinking that your work can wait until they actually have time to focus on it.
I know that it’s not professional for them to wait so long to get back to you, but they may be in a position where they need to put their effort into this summer’s weddings, but they don’t want to be rude and tell you to wait until they have some free time. So you end up on the bottom of the to-do list. (On the bright side, this means they’ll be focusing on your wedding next summer, instead of being distracted by the brides who are getting married the summer after you.)
Given that you’re working considerably earlier than a lot of people, I’d cut them a break for a couple of months. Even if they turn out to be negligent, you’ll still have plenty of time to re-book someone new.
Post # 7
Also, I know other vendors are being more cooperative, but they’re going above and beyond what they need to be doing at this point, I think.
Post # 8
@Ozian: Thanks for noticing it! I totally did not realize I have set my wedding date to next July. It is actually in mid-Sept, so it’s only month and a half away.
Thanks Bees for your replies.
I have called the decor vendor. They were not apologetic; and of course refused to refund my deposit. I cannot believe that they did not apologize at all! They are pretty famous here in Vancouver too.. I’m at loss for words….