(Closed) What would you do?

posted 7 years ago in Photos/Videos
  • poll: What would you do?
    Just deal with it. Who cares that your video isn't perfect even though you are paying a premium. : (0 votes)
    This is worth putting up a stink for. Vendors need to be held accountable to their promises. : (13 votes)
    57 %
    Start looking for other videographers even though you have less than 4 months before the wedding. : (10 votes)
    43 %
  • Post # 3
    Member
    514 posts
    Busy bee
    • Wedding: April 2011

    I would at least argue that she should charge less because you’re not getting what you agreed on.  Sure it wasn’t in writing, but she should know that unless she wants the internet plastered with negative reviews, she had better reciprocate in some way!

    Post # 4
    Member
    14 posts
    Newbee
    • Wedding: July 2010

    Screw that.  I don’t know if you’ve put money down, or what, but an agreement is an agreement.  I would refuse to pay a cent unless I got exactly what was agreed upon.  

     

    And she says that she’ll give you your money back if she can find another wedding?!  Since when is it your job to wait on her?! 

     

    This is awful customer service.  Raise a huge stink and do not let up until you get exactly what you agreed upon, and start looking for another videographer ASAP.  

     

    I am so sorry that this is happening to you.  How awful! 

    Post # 5
    Member
    516 posts
    Busy bee
    • Wedding: November 2010

    Its your money and your day- if you aren’t getting what you want, you need to do something about it.

    Post # 6
    Member
    47 posts
    Newbee
    • Wedding: September 2010

    I definitley agree with what’s been said!  I don’t know what the price difference is for you, but for our photographer it was a 200% difference between the head guy and his apprentice.  If you’re paying the price for a professional, you should get nothing less.  Is there any language in the contract that give you some leverage?

    Post # 8
    Member
    573 posts
    Busy bee
    • Wedding: April 2010

    That’s unacceptable! Find another videographer, you can not trust this one! And it’s a scam if she’s trying to get you to find her another wedding.

    If you gave a deposit, send a certified letter stating what your agreement had been and how she’s not honoring it (be very clear, don’t add extra details or mention how upset you are). Keep records of all contacts too. IIf it progresses and she won’t return the deposit, inform her that you will be reporting her “bait and switch” tactics to the better business bureau. You can also let her know (maybe via phone) that you will be letting other brides know about your experience with her (WB, yelp, etc.).

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