Post # 1
I ordered my custom dress from Priscilla of Boston’s Flagship location in early August. Since I am so tiny and there is so much intricate beading, I decided to go with a Muslin for alterations. I was told it would be in the store by November since it takes 4-5 months after the Muslin is fitted to get the actual dress and I would get a call.
Nothing. When I called to follow up yesterday, I found out (although they never actually admitted it) that they never ordered the Muslin. The store manager finally called me and said they were rushing the Muslin and it would be in in late December. So this means, if everything goes perfectly, my dress will be in the store for alterations by late April, which is pushing it for a June 12th wedding and will stress me out no matter what I decide.
I can’t get this dress from any other store, it is POB exclusive and custom. I am furious, but don’t know what to do at this point since I can’t really trust them and ultimately I just want a beautiful dress to wear on my wedding day.
What would you ladies do? Trust them? Order another dress just to be safe? Any advice?
Post # 3
As long as the dress shows up in April, you will be fine. I had my first fitting at the end of April for my June wedding and there was enough time. Plus since it is being custom made, there shouldn’t be a lot of alterations needed.
Post # 4
Thanks, but the problem now is that I can’t trust them since they have already made such a huge mistake. I am trying to protect myself against another potentially devastating mistake.
Post # 5
I say trust the store…if it is a custom gown the bridal shop will bend over backwards and give your dress extra special treatment to make sure you have it on time and it’s perfect. The wedding season will be in full swing in April so the last thing the shop will want is bad publicity.
Post # 6
I think you should get a direct contact there. I had issues with my dress , so I understand entirely where you are coming from. You don’t have to be a Bride-zilla , but express your concern. Have a direct contact and make sure you keep tabs with them every few weeks.
Post # 7
Sorry this is happening! But I would stick with the store. It’s probably your dream dress and since the store already messed up once with your order, they will probably make sure they get every other detail correct for you (thankfully there is still plenty of time). Good luck!
Post # 8
- Wedding: January 2011 - Vintage Villas
I think you should stick with it but keep on them! Call them every few weeks to check in and make SURE they’re not screwing up again!
Post # 9
It is my dream dress 🙁 But I want to be sure i have something to wear on my wedding day!
Post # 10
Moderndaisy , I found and ordered my dream dress , it did not work out well , but I ordered a knock off so i’m sure that had a lot to do with it. But I found a dress that worked. Please don’t let this stress you out too much now!!!! Do what you can now , but the most important thing about the day of your wedding is that you and your FI get married and are happy and healthy!! I do wish you the best of luck and I’m sure things will work out!!
Post # 11
- Wedding: September 2009 - Barr Mansion
I voted trust the store, but honestly you should call and check up on a weekly basis to make sure they don’t do this to you again. If you get the feeling as it gets closer that they are going to let you down, then maybe go somewhere else. Good luck!
Post # 12
I agree with finding a contact person and following up with them every few weeks (or even every week). Request written documentation to be faxed to you, including proof of ordering and any correspondance they might have had with the tailors… you can trust them, but it sounds like they need to be held accountable.
Post # 13
Thanks ladies! I called my Mom and she voted for trusting the store too. I do have a backup dress in mind – I think if my Muslin isn’t in by December like they promised I will buy the backup dress. It may sound crazy to some, but this is a really big deal to me..
Post # 14
I would trust the store, but like Mouse and others suggested, I’d keep checking in with them.
Post # 15
- Wedding: May 2010 - The Chesapeake Bay Beach Club
I’m glad you’ve decided to go with trusting the store as long as they have the muslin in when they said they would. And I echo others when I say definitely keep tabs on them and check in frequently! It’s good to have a backup in mind just in case, too. I think you’ll be fine, and you’ll get to wear your dream dress -don’t spend too much time worrying about it!
Post # 16
stay with the store … and get wedding insurance just in case 🙂