Post # 1
Okay so my photographer was decent; didn’t get the best shots of some things, but overall I was okay with them. Nothing bad so far… well, as part of the photography package we were supposed to get a $100 print credit to spend on any prints or enlargements, etc. Okay great! WELL, now we’re almost 7 months past our wedding and she isn’t responding to me.
I sent her a message on facebook — a very friendly: Hey _____! Blah blah blah, was just wondering if you could send me the info on the prints, I never got it. She responds and says she’ll email it to me and I give her my new email.
I wait about a week – no email. So I send another one. She hasn’t responded and it’s been almost a week AGAIN! She also continues to update her facebook with pictures of all her “gorgeous brides” and updates about mini-sessions, etc.
I’m starting to get REALLY ticked and unsure what to do.
Ask for the $100 back in cash? Give her one last try/email? What can I do?
Information: We had a sneak peek up within a few days and all of our pictures within about six weeks. As you can see, our wedding was in March.
Post # 3
@AmeliaBedelia: I would make my selections, find the most current interest rate and add it to your $100 for the six months, and ask her to have them ready by X date. See what happens…..
Post # 5
@j_jaye: Did that as well, forgot to mention that. I left a voicemail.
It’s starting to really tick me off. It would be different if she wasn’t clearly using her FB or website and was MIA. I’d still be irritated but it wouldn’t show up in my damn newsfeed at least.
Post # 6
That would irritate me too that she is still updating her facebook and ignoring you. Ever thought of putting a post out there so “everyone can see” that she isn’t responding to you? I know this may sound petty but at least you’ll get a response…
Post # 7
@happyface: That is a good idea.
Do they have an office that you can drop by?
Post # 8
For $100 it is literally not worth your time to pursue it with her. If you factor in her mark up you are probably only out $25-50 at most. She had her chance at good customer service. Now write an honest review about your experience with her on Yelp, Wedding Wire, Google. If you like the photos well enough then give her a 3-4 star, but go into detail about her lack of communication regarding her print credit etc. Trust me photographers (good photographers) are striving towards perfect reviews, and anything less than 5 stars can impact us.
Post # 9
@j_jaye: No, she has a home office.
@happyface: That hadn’t really crossed my mind. I may do what @continuuphotography did and add to the reviews I wrote previlously that her customer service obviously doesn’t extend past getting the pictures back to you.
@continuumphotography: I hate that I’ve already given her good reviews (5 stars) because when I got my pictures back originally I *was* happy and fine with it. I realize $100 isn’t a lot, but I still feel jipped. I guess I could write more reviews or maybe edit/add to them? Not sure. This is just frustrating because she said she would send me te stupid email and I guess is just wanting me to forget about it. Whatever.
She most certainly has lost my business for the future as far as maternity/newborn/family/etc.
Post # 10
@happyface: +1 Just write on her wall, “Hey I’m just trying to follow up with you about the $100 print credit for my wedding photos. I didn’t receive the email you said you would send me about it two weeks ago. Its been seven months since the wedding and I would really like to print a few of the photos to hang in my home.”
ETA: Basically its nice, but makes it clear to everyone who looks at her wall that you’ve been trying to communicate with her in other ways and that the wedding was seven months ago.
Post # 11
@asscherlover: Thanks! I like the wording, I guess I just didn’t know where to go with it, so thank you so much for that. I think I’ll give her one last email or call (I dk which) and if she does not respond or act on it, then she’ll be getting that post. I think I’ll call this time because I’m tired of using email/facebook.
Post # 12
Are you sending it from a new email? It may have gone to her spam account. I also know anyone who was using godaddy as a host/server last week had their websites and/or email go down. How long ago did you last wrote her or called her? Have you sent her a message through FB to see if she was getting your emails? I wouldn’t leave reviews just yet but I would post something on her FB business wall saying something on the lines of “Hey just wondering if you were getting my emails, I haven’t herd back from you in a while” I bet you she will respond on that quickly. She will either get back to you right away or delete it. If she just deletes it then you know she’s ignoring you. I would update your reviews at that point.
-sorry for any typos I’m on my phone.