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If those were my only two choices, I would keep looking.
You will need to consider the weather during the time of your reception.
For me, the choice would be a good planner, beautiful ceremony/receeption, and good food. Weather permitting, I would want an outdoor wedding with a backup plan just in case.
I voted for the outside reception. Our choice was similar and we went for the good food, but more importantly, the good service. The place with the better location for us couldn't care less if we had our reception there and we battled with them over things in the reception contract which shouldn't have even been issues to fight over to begin with. (Like making it clear that if we overpaid in the estimate, we would get the excess refunded to us.) To us, it wasn't worth the stress of dealing with someone who hates you or just doesn't care. The place where we ended up having our reception was so excited and enthusiastic, and like you said, really wanted us to have our wedding there. It made such a difference in planning and made planning with them a breeze. I'm sure if we went with the other place we would have been SO frustrated all the time, and I'm so glad we didn't.
Good service is the MOST important. Unless you are 100% opposed to having an outdoor reception, I say go for the outdoor tented reception, they can can just as beautiful, if not more so, that a great reception location.
A place being easy or difficult to work with could literally make or break your wedding. Your reception is a huge part, and if the caterer is hard to work with, that's WAY more stress than you need.
Food is what everyone remembers, plus if the food is good then everything else is good!
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I'm a total foodie - but sacrificed amazing food for less stress.
Even if you had amazing food - I think it's really hard to achieve a spread that everyone will enjoy. Something is bound to not come out 100% right and not everyone's palate is the same.
But, from what you've said - I'd go with the beach location w/ the good food (the customer service part is what put me over the edge!). You want to give your business to people who you can work with. And, you can definitely dress up the tent area, etc.
I vote for the outdoor reception. Also, a good photographer can take amazing pictures even at an outdoor tented reception, especially an outdoor location on the beach! Some of my favorite wedding inspiration pics are from outdoor receptions.
I was booked at a venue with the worst contact person in the history of having to contact someone. I switched to a venue that wasn't pretty but had an awesome coordinator to save my sanity.
Don't give unresponsive people your money.
Most people say that what they remember most are whether the food was good or bad and whether the dj was good or bad, in addition to the couple's hospitality or lackthereof. Most people don't remember what the venue looked like unless it was either out of this world or really bad. While your venue will be in pictures, your guests will remember more whether they liked the food or not, so I would get better food and jazz up a so-so venue. Definitely though go with whomever has the better customer service. If someone is lacking in customer service during the planning stage, they will make your wedding day a nightmare, and they have no business dealing with the public.
I know that the place with the poor service is probably gorgeous, but do you really want to give the business to someone who doesnt seem to care about if you have it there or not? This is going to be a very special day for you and your fiance, everything should be like you dreamed it especially the way you and your guests are treated! The venue should be the one bending over backwards for you, not the other way around
IMO, Quality service and good tasting food is a must, but your wedding will be beautiful no matter where you have it! 
I would consider doing a little more searching if you feel uncomfortable about things with both these places.
Good service is a must no matter where you go. Guests will remember the quality of food and entertainment before they remember what the venue looks like. No venue, no matter how beautiful, is worth it if the food is only so-so or bad.
Does the tented place on the beach have a lot of atmosphere as well and a view of the mountains?
I'd go with the tent because it seems (though I don't know) that both places are at a beautiful site. That is great to have for a wedding.
But more than even the food I think is the attitude. Hard to work with people or too stuffy, unwilling to bat around ideas, can make the wedding seem a lot less natural feeling. It seems like the other place has the right attitude to let your personality as a couple shine through and allow your guests to be relaxed enough to have a good time.
Hmm, I guess I would have to go with decor (nice place). I, personally, can not remember what the food was like at any reception I have been to, but I always remember the location, decorations, and atmosphere of the reception.
Fiance says...'who cares about the food, the place will be in the pics forever'
Your guests care about the food. I would choose guest hospitality over a prettier venue. And I think the tent reception sounds lovely, anyway.
I say beautiful place because someone will always complain about the food regardless!!
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Which would you choose:
These are both resorts on the beach....
a place with AMAZING reception area (i'm talking hard wood floors, wrap around the whole place balcony, amazing view over lagoon with mountains) with so-so food and sort of not so great customer service (as in sometimes the person never answers me or another random person answers for him in his email address) like they don't really care if i have my wedding there.
or
a place that has no reception room large enough so u have to have the reception outdoors and tented on the beach with gourmet food and really nice, not pushy but very informative ppl emailing me, with ideas, suggestions, etc. like they really want me to have the wedding there.
Fiance says...'who cares about the food, the place will be in the pics forever'
I, love food and I really want to eat and serve the guests good food...my family also loves food...lol and the so-so food hotel is scaring me with their non-chalant attitude. I've been telling them that yes we want to have our wedding there, but yet they have never sent me any contract or anything and I really need to get my invitations out!!
We will visit them both on Sunday and we have to decide then...Just wanted to know what was more important to the bees....food or the reception area???