When a vendor doesn't keep in touch?

posted 3 years ago in Photos/Videos
Post # 3
Member
11731 posts
Sugar Beekeeper
  • Wedding: November 1999

I would take the loss on the money you’ve sent and get a responsive photographer.  It’s poor business if she can’t even be bothered to respond to an email asking her to do what’s expected of her (engagement shoot).  I think it’s beyond rude when vendors don’t promptly respond — after a week of non-responsiveness (with no out-of-office messages or anything), I start giving up on vendors and look for someone else who will do the same or a better job as well as being responsive to my inquiries.

Post # 4
Member
414 posts
Helper bee
  • Wedding: June 2013

@rachok: Is there any way you can call your bank and cancel the money transfer? I think you’ve given this person enough time to get back to you. She’s busy, yes – but she’s also a business person. You don’t need this grief and aggravation. Move on if you can. Even if you need to eat the money and find someone else, the peace of mind of working with someone who wants to communicate with you will be invaluable. Sorry you have to go through this! Frustrating!

Post # 5
Member
2657 posts
Sugar bee

Lay things on the line and tell her that if you don’t get a timely response, you will pursue other photographers for your wedding and engagement shoots.  Be prepared to cut your losses with the deposit and move on.  Honestly, though, if she’s being this unprofessional before the engagement shoot, you may be better off looking for a new photographer.

Post # 6
Member
143 posts
Blushing bee
  • Wedding: August 2013

We had the same issue with our caterer.  It’s an open question whether that will work out in the end, but we’d literally email and call every single day for a week before he gets back to us.  So very frustrating, and I think I learned my lesson with him and refuse to hire any other vendors that are like that.  Well, the hair person is kinda like that, as soon as I paid my deposit!

 

 My only advice is make sure you review these people online once the wedding is over.  This is probably the single biggest source of stress for us (Since we don’t know if we’re gonna have food at our wedding!!!!!), and I really wish I had known this about our vendors before I hire them.

 

Don’t know when your wedding is, but if you’re having an engagement party still, maybe there is still time to find another photographer??

eta- Oh duh!  It says your wedding date right on your post! 

Post # 7
Member
139 posts
Blushing bee
  • Wedding: May 2014

That is ridiculous and so unprofessional. No one wants to throw away a deposit, but man this really makes me mad for you!!! Cut your losses and find someone else, that deposit is not worth what could ultimately happen, which could be a no show on your wedding….scary. You certainly don’t want to give her any more of your money.

Are you friends with her personal FB page or her professional page? (I am assuming you are since you can see her daily updates) I would leave a message right on her wall for the FB world/customers to see. “Hey XXXX, you haven’t responded to me in over a month. This is highly unprofessional and I wish for a refund of my deposit since you have failed to keep your side of our agreement. We will be finding a professional photographer who replies to their clients faster than 30 days and counting. POTENTIAL CLIENTS BEWARE” She really deserves to be called out! HOW RUDE! I’m actually angered about this for you over here! 

good luck and let us know what happens!

 

Post # 8
Member
2913 posts
Sugar bee
  • Wedding: August 2013 - Wynn Las Vegas

That is so frustrating…I would definitely write her on facebook and say you will have to find someone else if she doesn’t start responding to you. Imagine she is this unprofessional when the day actually comes! That will be a huge stress.

Post # 9
Member
7654 posts
Bumble Beekeeper
  • Wedding: July 2012

I would cancel the money transfer if possible and find soemone else. We wanted a gal for our photog that only communictaed through FB, and she would post 15x per day, but never answer my messages. I even texted her and nothing. Luckily I didn’t give her any money, but I just sent her a message saying that we were going with someone else becuase she wasn’t responsive.

I would try calling this gal maybe.

Post # 10
Member
2203 posts
Buzzing bee
  • Wedding: June 2017

TO BE FAIR…

You’re talking to her through FaceBook.

Do you realize how many messages I have gotten, mentally tell myself to reply to, and then forget?  Or how about the barrage I’ll get some days, and sifting through them all, skip one?

I’m not saying what she did is OK, just maybe try calling her or e-mailing her instead.

Post # 11
Member
631 posts
Busy bee
  • Wedding: August 2014

@rachok:  All of this advice is pretty extreme. Have you tried calling her? Like you said, she has two small kids and it’s wedding season. I would try calling and remain polite about it.

Post # 12
Member
4884 posts
Honey bee
  • Wedding: September 2012

@Apple_Blossom:  +1 I hate hate hate when clients and potential clients message me through facebook. I am the queen of reading FB from my phone and thinking I’ll reply to people later and then I forget.

Just pick up the phone and call, or send another email (to her work email) and let her know the situation. If you still don’t hear back from her within a day then I would suggest looking into someone else.

I agree it’s understandable you need to get in touch with her, to confirm payment and set up a session. The frustraiting thing for me is when a bride wants to “check in” constantly….like when their wedding is a year away..lol. 

Post # 13
Member
10384 posts
Sugar Beekeeper
  • Wedding: September 2010

Your wedding is a long ways away. You’re likely lower on the priority list during the busiest time of year (aka now) because of that. Have you tried followup messages? I’d go that route first before getting extreme about it.

Post # 14
Member
395 posts
Helper bee

Just call hEr. I don’t know how many times I’ve had a Facebook message but the notification thing never pops up. Facebook can be sketchy at times. And yes, some of this advice is rather over the edge! 

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