Post # 1
So we hired our photographer a couple months ago and even before we chose her I knew sometimes she was hard to get a hold of, always pretty busy and has two young children. I was willing to deal with it because I knew when it came down to it she delivers and does wonderful work for a good price.
But now I’m trying to contact her about if she received our money transfer and to set up an engagement shoot BEFORE our engagement party August 31st, I’m getting really frustrated. It’s been almost a month since her last response, we mostly discuss on Facebook because that’s where I’ve found she replies the quickest. I see her posting statuses almost daily on there and my last message to her says that she saw it about a day after I sent it. I don’t get why she wouldn’t just reply even if she didn’t have an answer on a date. I hate to harrass her and I’ve already tried 3 times with different messages, what should I do?
Post # 3
I would take the loss on the money you’ve sent and get a responsive photographer. It’s poor business if she can’t even be bothered to respond to an email asking her to do what’s expected of her (engagement shoot). I think it’s beyond rude when vendors don’t promptly respond — after a week of non-responsiveness (with no out-of-office messages or anything), I start giving up on vendors and look for someone else who will do the same or a better job as well as being responsive to my inquiries.
Post # 4
@rachok: Is there any way you can call your bank and cancel the money transfer? I think you’ve given this person enough time to get back to you. She’s busy, yes – but she’s also a business person. You don’t need this grief and aggravation. Move on if you can. Even if you need to eat the money and find someone else, the peace of mind of working with someone who wants to communicate with you will be invaluable. Sorry you have to go through this! Frustrating!
Post # 5
Lay things on the line and tell her that if you don’t get a timely response, you will pursue other photographers for your wedding and engagement shoots. Be prepared to cut your losses with the deposit and move on. Honestly, though, if she’s being this unprofessional before the engagement shoot, you may be better off looking for a new photographer.
Post # 6
We had the same issue with our caterer. It’s an open question whether that will work out in the end, but we’d literally email and call every single day for a week before he gets back to us. So very frustrating, and I think I learned my lesson with him and refuse to hire any other vendors that are like that. Well, the hair person is kinda like that, as soon as I paid my deposit!
My only advice is make sure you review these people online once the wedding is over. This is probably the single biggest source of stress for us (Since we don’t know if we’re gonna have food at our wedding!!!!!), and I really wish I had known this about our vendors before I hire them.
Don’t know when your wedding is, but if you’re having an engagement party still, maybe there is still time to find another photographer??
eta- Oh duh! It says your wedding date right on your post!
Post # 7
That is ridiculous and so unprofessional. No one wants to throw away a deposit, but man this really makes me mad for you!!! Cut your losses and find someone else, that deposit is not worth what could ultimately happen, which could be a no show on your wedding….scary. You certainly don’t want to give her any more of your money.
Are you friends with her personal FB page or her professional page? (I am assuming you are since you can see her daily updates) I would leave a message right on her wall for the FB world/customers to see. “Hey XXXX, you haven’t responded to me in over a month. This is highly unprofessional and I wish for a refund of my deposit since you have failed to keep your side of our agreement. We will be finding a professional photographer who replies to their clients faster than 30 days and counting. POTENTIAL CLIENTS BEWARE” She really deserves to be called out! HOW RUDE! I’m actually angered about this for you over here!
good luck and let us know what happens!
Post # 8
- Wedding: August 2013 - Wynn Las Vegas
That is so frustrating…I would definitely write her on facebook and say you will have to find someone else if she doesn’t start responding to you. Imagine she is this unprofessional when the day actually comes! That will be a huge stress.
Post # 9
I would cancel the money transfer if possible and find soemone else. We wanted a gal for our photog that only communictaed through FB, and she would post 15x per day, but never answer my messages. I even texted her and nothing. Luckily I didn’t give her any money, but I just sent her a message saying that we were going with someone else becuase she wasn’t responsive.
I would try calling this gal maybe.
Post # 10
TO BE FAIR…
You’re talking to her through FaceBook.
Do you realize how many messages I have gotten, mentally tell myself to reply to, and then forget? Or how about the barrage I’ll get some days, and sifting through them all, skip one?
I’m not saying what she did is OK, just maybe try calling her or e-mailing her instead.
Post # 11
@rachok: All of this advice is pretty extreme. Have you tried calling her? Like you said, she has two small kids and it’s wedding season. I would try calling and remain polite about it.
Post # 12
@Apple_Blossom: +1 I hate hate hate when clients and potential clients message me through facebook. I am the queen of reading FB from my phone and thinking I’ll reply to people later and then I forget.
Just pick up the phone and call, or send another email (to her work email) and let her know the situation. If you still don’t hear back from her within a day then I would suggest looking into someone else.
I agree it’s understandable you need to get in touch with her, to confirm payment and set up a session. The frustraiting thing for me is when a bride wants to “check in” constantly….like when their wedding is a year away..lol.
Post # 13
Your wedding is a long ways away. You’re likely lower on the priority list during the busiest time of year (aka now) because of that. Have you tried followup messages? I’d go that route first before getting extreme about it.
Post # 14
Just call hEr. I don’t know how many times I’ve had a Facebook message but the notification thing never pops up. Facebook can be sketchy at times. And yes, some of this advice is rather over the edge!
Post # 15
@starfish0116: Okay…SHE is the one who chose Facebook, NOT me. SHE responds on Facebook…SHE sent me HER contract through there. So don’t try to tell me you hate that when she…the professional is the one doing it. I started with emails, but she switched to Facebook. I went back to sending emails now that I’m getting no responses. I’m not trying to be rude but seriously…this was her choice.
And you hate a bride checking in? Then don’t be in this profession, it’s important for her to know things are going smoothly…sure some are a little over zealous brides but that’s part of the industry.
Post # 16
@crayfish: it is ways away but I’m asking for confirmation on the transfer and about the engagement party which when discussed, she knew I wanted it in the summer. So I don’t think it’s wrong to expect some sort of response within at least a week.