Post # 1
We ordered my wedding band back in late July. Because we were fitting a new wrap to an old e-ring, the ring is being custom made. In order to start construction on the ring, the jeweler needed 50% down. FI and I paid that on 8/18. The jeweler was also supposed to provide us with either a wax mold or a CAD drawing of the ring before construction. As of last weekend, we still had not received that, or even so much as a call from the jewelry store noting on the progress of the ring. So I gave them a call myself on Saturday.
They didn’t even have my wedding date written in their files nor did they take the measurements of my e-ring to create the wedding band. And they had my e-ring for a month from July-August when they were resizing it! So I had to bring my e-ring back yesterday for them to hold in their possession AGAIN. I noted to the sales rep that I had never received any communication from them and that it’s starting to cut it pretty close…and the sales guy says “Good thing you called.” No apology or anything. As I was walking out of the door, they handed me a copy of the work order. I didn’t notice until I was in my car that they had the return to customer date as 11/15…two days before the wedding!
Am I overreacting? Is this enough time to get the ring back? Or should we call the store to complain? I really hate being that person, but I feel like we will be cutting it super close (ESPECIALLY if things go wrong with the ring!) Thoughts?
Post # 3
- Wedding: July 2012 - Baltimore Museum of Industry
worst case scenario- if you don’t have your rings back in time, you can purchase a low-cost stand in.
That said, it’s probably worth a call to see if they can complete your order sooner, especially since they caused a delay.
Post # 4
Voice your concern. You’re the paying customer. Tell them to note your wedding date on their slip (surprised they didn’t even ask. Sounds like horrible customer service!) I would ask if there’s any possible way to get your wedding band in your hand a week or few days before the wedding rather than two. I had mine 3 weeks beforehand after picking out the week before.
I wish you the best of luck and hope it goes smoothly!
Post # 5
Since you have already paid the depost, the jewler should have had you on his production schedule. When you paid that deposit you should have gotten an date of completion estimate -in writing (along with your receipt of payment).
It sounds as if you did not get that… Did you pay the shop in person, or send them the payment (electronically or check in the mail)? If the shop employees did not see you, they might have failed to add you to their list.
Personally, I’d be a nervous wreck if my wedding band was due in my hot little hands a mere two days before the wedding. DH’s ring was custom made, and the jewler was backlogged/delayed – it arrived about 10 days before our wedding and I was already losing sleep (and checking the clearance sales and WalMart for a potential stand-in). If you won’t be terribly upset to use a back up ring if yours isn’t ready, then you can let this go.
If you want to be sure that you have your actual ring at the wedding ceremony, call the store and ask to speak to the manager (or owner if it’s a privately owned shop) and explain that you are worried that you won’t have your ring in time. Let them know that you paid your deposit in August, and you have the receipt to show that, but it seems as though the work on your ring fell through the cracks. Ask what they can do to get your ring delivered to you more quickly. If you’lll be headed out of town before your wedding, be sure to mention that so they can try to accomodate your schedule.
Make the call with a an attitude of “I understand that things happen, but this is important to me, can you help me?” We all know that people become defensive when we point out something they messed up – this situation is no diffrent, so until the “head honcho” tells you that they won’t help out in any way, try to be relaxed and just assume that they DO want to help.
Good luck! (And we’ll want to see pictures when it arrives!)
Post # 6
Don’t worry. I had my custom made and didn’t get it till 3 days before my wedding. While it does suck that they should have already been working on it and I totally understand being freaked out, I really wouldn’t worry at all. Don’t rush them or else you will end up with rushed work! I am sure you are paying a good amount of money for the ring and you don’t want to end up having problems with it if you rush them. You aren’t supposed to wear it till the wedding day anyways so as long as you have it by the day before you will be fine. 🙂
Post # 7
btw it took 19 days to make my mold and band so don’t even worry about it not being done. You have plenty of time. They probably just gave that date to give themselves some extra time. I am betting that it will be finished earlier than the date the gave you.
Post # 8
I would ask for it at least a week in advance in case there are any issues and they need more time to fix them.
Post # 9
I would call them 2 times a week until the wedding. You will be keeping them on their toes. They will prob hurry up the order just to stop getting the calls. What they did was unacceptable and you need to take your concern to the owner/manager. Let them know how worried you are and tell them exactly what you said in your post above.
They are cutting it tooo close and should have had at least the wax molds done by now. Good luck and keep us informed.
Post # 10
We were quoted about 8 weeks for my custom-make ering, and band. The ering took a week extra I believe (causing my DH to sweat bullets thinking his proposal might be ruined, and a paniced last-minute pick up right before the store closed the night before! However, the band was ready about 2 weeks early… so… hard to say.
I’d call them back, nicely reiterate that you were under the understanding that your ring was already IN production, and that you want a free rush. Tell them that it’s too close for comfort to your wedding date. They should at the very least be able to shave a week off their production time. Overnight shipping could be a helpful upgrade too.
Post # 11
Honestly, since rings are expensive, I would say you should call and complain, and keep checking in between now and the wedding. Your wedding is in over a month and a half – that leaves them plenty of time! I agree with the PP that you can use a stand-in ring, it’s not the end of the world – but I’m sure you would be bummed if you didn’t get any pics of your actual wedding bands on your wedding day. I don’t think you should worry about being that person, since this is something expensive!! These are wedding bands, it’s not like you’re haggling over a coupon at the grocery store or something small.
Post # 12
I would totally call and have it out twith them. It’s been several months. Also, tell them your wedding date is a week or two earlier than it is to be on the safe side.
Post # 13
Two days is too close! What if it is not right or the size is off?! They are crazy! Talk to the manager and make sure you get it at least a week prior to your date. For all they know, you might be travelling.
Post # 14
UPDATE: FI called and talked to the manager of the jewelry store who eventually committed to the first of November. So we’re picking up the rings today! I’ll be sure to post pictures as soon as we have them.
Post # 15
@LizLemon: Yay! Can’t wait for pics!
Post # 16
Ok, so this is the hardest set in the world to photograph. But here’s how it came out! The wedding band is a solitaire enhancer of sorts. It wraps around the engagement ring.