Post # 1
Our photographer verbally told us at the wedding that she’d send us our digital proofs in 6-8wks. We are approaching 11wks since the wedding and still no sign of them. Nothing is spelled out in our contract, and we did wait a loooong time for our engagement photos (4+ months). If the last wedding she blogged is any indication, there was about a 16wk turnaround between the wedding date and getting all the photos out. We have otherwise been pleased with the photographer’s professionalism and don’t want to go too harsh on her; we’re just impatient to see our pictures!
When is it OK to check in with the photographer, and how should I word an email in a way that’s not too abrasive? We’ll still have to work with her to produce our album, so I’m not interested in burning bridges!
Post # 3
@philodendron: Photographer here. Check in with her now… she verbally gave you a time frame and if she can’t stick to it for whatever reason then she needs to give you an explanation. Has she sent you any preview picks to tie you over? It literally takes a few minutes to crank out a web-worthy edit. 4+ months is riiiiiiidiculous.
Post # 4
@echapman: We have one very nice preview photo at the moment. She had put together a slide show of 10-15 shots at the end of the wedding reception — so I know the photos are beautiful — I just want more!
Post # 5
@echapman: It’s not really your place to say what turnaround time is ridiculous or reasonable when you don’t know the extent of the editing they do or how busy they are. I know a number of photographers who turnaround in 3-4 months. They are quite busy, do extensive editing, and we are in prime wedding season right now
Post # 6
@philodendron: I would send a short,courteous email saying you’re just checking in to find out when your images will be finished. You remember them mentioning 6-8 weeks so you’re eager to see them or at least have an idea when they’ll be finished up. Hopefully you’ll get a great response. Photographers get busy, life happens in between weddings, etc. There’s no telling what has been going on so being understanding will get you farther than being abrasive about it. Your photographer shouldn’t have promised a timeframe she couldn’t deliver on but I always try to give people the benefit of the doubt.
Post # 7
I work with photographers a lot for my job and think you are very reasonable in that you haven’t contacted her in the initlal 11 weeks when she said up to 8. I’m not saying to go crazy on her, but I think an e-mail or phone call just saying:
We were so thrilled to have you with us on our wedding day and are LOVING the preview photo(s) we have. I know you mentioned 6-8 weeks, and am wondering how the pics are going – we can’t wait to see more of your awesome shots and share your talent with our friends and family. 🙂 Let me know if you have an idea of when they’ll be ready, and no worries if it will be a few more days, just wondering when we might have them.
Thanks so much-
Post # 8
@philodendron: Wow, you’ve been super patient IMO. We promise 6-8 weeks as well and people usually start bugging us around the four week mark. Can’t say we enjoy that much, especially since we always make our promised deadlines. You are totally okay to check in with her; I’m surprised you’re not more upset. Good for you 🙂
Post # 9
I too have had issues…
But not with our Professional Photographer (Ceremony Pics) that all was handled quite perfectly and in a somewhat timely fashion.
My issue lies with a Frendor, who so nicely volunteered to take pics at our Back Home Reception.
Haven’t seen nor heard anything of those… which is sad, cause I was really looking forward to both seeing these photos and using them for items (like our Thank You Cards)… to be fair tho I do know that the Frendor has had some personal challenges of late (a Health Issue – Studying for Finals – Graduation etc)
We had to in the end make other arrangements (the TY Cards) but it has been a bit inconvenient (and a tad embarrassing too)
Oh well, life is like that… stuff happens.
I am hopeful that none of our Friends & Family thought the worst of us.
Late is better than forgotten / not done entirely.
Post # 10
I think you’re well within your rights to shoot off a quick ” hey, how’s it goin, dying to see your amazing work email”. Just dont say ” my family keeps bugging me”. That one always drives me nuts whe clients try to shift the blame to the fam haha
Post # 11
Thanks for the confirmation, everyone! @Adventurer, I used almost your exact wording.
Post # 12
@philodendron: awesome, good luck!! <3