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Before you do any of the above, regardless of your emails - pick up the phone. I know in this day and age, we are inclined to always use email, but give them the chance to speak to you before you do anything else.
I'm a big fan of email, but if I need a response in a timely manner, I use the phone. Period.
I don't think you are out of line for expecting communication back from them. You need the service performed this month. I would call them letting them know that you need this done and if it isn't done soon, you would like your deposit back.
Thanks for the advice. FI also thinks I should call, but that would make it two emails and a phone call within three/four days. Should I wait till the end of the week and then if nothing, call?
I just don't understand because this person is obviously tech-savvy and it only takes a second to reply to an email with "I got your message, I'm swamped but will reply by the end of the week" etc.
I think I would wait until next week. Some people don't always send out a message to let you know that they got the email and it might just be sitting there waiting until they have some time.
Thanks MissAsB, that's true. I know I'm being neurotic, but it is so deflating when you get "VIP" treatment when you're thinking of "signing" and then less than great treatment once you're a client.
I know what you mean. That's so stressful that they can't treat you as well now that they have some of your money!
exactly! It's very frustrating. And it's all "ladeeda, everything is soooo great" on twitter, and I'm all, "um, hello???"
I feel your pain! I feel like every single one of our vendors has done this to us. I can't wait til the wedding is over and I never have to deal with a non-responsive wedding industry person again.
Sorry I don't have anything helpful to add. If they're anything like my vendors, they'll respond to your phone call with an email in order to avoid actually talking to you. Or they won't respond at all. Fun!
Just a quick update: I still haven't heard a response to my email to the vendor that I sent on Monday and then followed-up with on Wednesday. The vendor has a few different blogs and urls that are newer-ish so I emailed those two addresses. The thought of calling makes me sick to my stomach to be honest. I just said I haven't heard back, I understand they are not performing the service anymore in general and that if they wanted to cancel the order that would be fine but to please let me know asap and send back my deposit so I can contact another vendor instead. oy.
Please pick up the phone. It is such a better method of communicating.
I know i ignore emails all the time, so i assume others do to.
ya i kno u r dying over here but i would give it till next week give a call keep e mailing with patience and keep i know where u r coming from the anticipatrion and anger can take over but i would even hit him up on twitter
oh, final update. realized I never did update this if anyone is interested. I emailed the vendors other email address and heard back that day! I guess the email address I had originally emailed was supposed to be forwarded to the new one but wasn't so it was the first the vendor had heard of any issues. The vendor was very apologetic and I went ahead with the order. I just received an email with a picture of a sample of the items and a promise that they should be back in my hands by next week. **Cross your fingers for me!!**
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We have a wedding vendor that we signed a contract with a few months ago to complete certain items in June. Everything was great during the booking process; recieved responses within the same day. We paid a deposit.
Fast forward to Monday, I email the vendor with a question regarding the items and I still have not heard back. I checked the blog and find out this vendor is no longer performing duties (basically not taking any new orders, has moved on) but will continue any previously booked work.
So I email the vendor again checking to see if they recieved my email and if they will still live up to their end of the contract.
Nothing.
Meanwhile this vendor is all over twitter, so I know there is no illness etc. FI is furious and thinks I should demand the deposit back and leave bad reviews all over the web.
But, am I being crazy demanding to hear back immediately? It hasn't even been a week, so should I wait till the end of the week? This vendor is still in the wedding industry, has several blogs and seems to value their reputation, so why the cold shoulder??? (I can't afford this service without our deposit back and it needs to be done this month!)