Who do you agree with in this situation?

posted 3 years ago in The Lounge
Post # 3
Member
2419 posts
Buzzing bee
  • Wedding: May 2013

I’d have spat on their steak back in the kitchen!

(I shall return with a more balanced reply after dinner!)

Post # 4
Member
84 posts
Worker bee
  • Wedding: December 2013

The staff member has the right to do whatever he wants, but he also needs to accept the consequences. Given how he is merely an employee, his personal beliefs should theoretically be put aside once he punches in the clock. 

So yeah, he was wrong in refusing the men service because it’s not his job to patrol the patrons. That’s just my opinion 🙂

 

Post # 5
Member
3394 posts
Sugar bee
  • Wedding: April 2014

@MrsSancerre:  Yep, he was rightfully suspended. He was at work, representing a company. This man had no right to suggest the beliefs of the company he works for. Work is work. If he wants to have choice words with someone it better be off company time, off company property and out of company branded clothing. End of story.

Post # 6
Member
3557 posts
Sugar bee
  • Wedding: August 2014

I think the staff member had a right to refuse to serve them personally, but not to refuse them service at the restaurant. He should have gone to a manager with his concerns and had them assign a different employee to the table.

Post # 7
Member
3718 posts
Sugar bee
  • Wedding: August 2013

@Eckle:  that.

Had he just refused to serve them and asked for another server to be assigned that table, fine. It was the few choice words that he said to them that makes me ok with him being suspended.

Post # 8
Hostess
9919 posts
Buzzing Beekeeper
  • Wedding: May 2014

@MrsSancerre:  I’m of the opinion that Customer Service is Customer Service.  Selfridges, in my opinion, was correct.  The employee should not have spoken to them that way – I haven’t read anything about this situation other that what the OP said. 

There are many people with whom I have a different opinion politically or otherwise, that doesn’t mean that I have the right to refuse them service in my job or speak poorly to them, and likewise I expected to be treated with respect.  It’s really not any different that refusing to serve someone based on their race.

 

Post # 9
Member
1327 posts
Bumble bee
  • Wedding: April 2014

Working in customer service sometimes you have to play nice with assholes.  You slap on a fake smile, power through it, and then vent with your coworkers or friends later.  I can’t tell you the sort of stuff I’ve had to listen to. 

If the employee really felt uncomfortable he should have asked another associate to do that order, or have gotten the manager.  Had this guy made comments directly at the employee, such as a racist remark, swearing, etc, then I could understand his reaction.

Post # 10
Member
2565 posts
Sugar bee
  • Wedding: October 2014

Unless the two man were throwing insults at the employee directly while at the restuarant he is at work at if he felt uncomfortable serving these people should have politely excused himself and asked someone else to take care of it instead of refusing service all together.

Post # 12
Hostess
9919 posts
Buzzing Beekeeper
  • Wedding: May 2014

@Eckle:  Totally agree with this. 

Post # 13
Member
3557 posts
Sugar bee
  • Wedding: August 2014

@MrsSancerre:  Ahh, we he still should have gotten another employee to serve them. Swear at your customers is always a bad idea.

Post # 14
Member
4760 posts
Honey bee
  • Wedding: November 1999

why on eath would these two approach a muslim staff member for help?  Seems like maybe they wanted to stir trouble.

Unfortunately, in the service industry you’re supposed to serve everyone.  It sucks sometimes.

Post # 15
Member
409 posts
Helper bee
  • Wedding: June 2014

Honestly, he gets paid to help people in the department store, he doesn’t get to choose who he helps and who he refuses service to (no matter how stong his beliefs differ or how much of an asshole the other person might be). If he didn’t feel he could do this, he should have simply responded to their question with “I’m sorry, I’m not sure, let me find someone who can help you better” and found someone else or a manager who could step in.

Post # 16
Member
11772 posts
Sugar Beekeeper
  • Wedding: May 2013

I would have tried to find someone else to take care of them… Or rubbed my junk on the clothes before letting them try it on.

But I wouldn’t have sworn at them. That just reinforces their horrible, racist beliefs!

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