(Closed) Will this void the warranty?

posted 6 years ago in Rings
Post # 3
2725 posts
Sugar bee
  • Wedding: November 2011

@labradorlover:  Helzberg probably will not put the new diamond under warranty but they would the setting. I would call and ask, though. You could always insure it on your own too.

Post # 4
7653 posts
Bumble Beekeeper
  • Wedding: July 2012

I agree. If they do put it in a setting for you they will not warranty it. I would insure it on your own, probably the best way of doing it.

Post # 5
4415 posts
Honey bee
  • Wedding: December 2010

You only get a diamond warranty on diamonds that you purchase from Helzberg.  But replacing the diamond with different diamond will not void the warranty on the setting or on any work they do.  They will still honor the service agreement to make any repairs that are covered, such as tightening prongs, sizing, etc.  But if the diamond falls out, you are SOL as far as having it replaced by Helzberg.  This only makes sense…they’re not going to replace the diamond with a diamond of the same quality if you didn’t originally buy the diamond from them. 

Post # 6
3452 posts
Sugar bee
  • Wedding: September 2012

I would guess they will warranty the setting only, but you could go in and ask them.

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