(Closed) worse customer service EVER…. seriously, i’ll let them do all the talking.

posted 8 years ago in Reception
Post # 3
Member
2006 posts
Buzzing bee

That sounds terrible! I hope you are able to return the chargers and get your money back.

But um, that last line you wrote her was kind of unnecessary, she’s just a customer service rep trying to do her job as she is told to (whether she is from another country or not).

Post # 4
Member
2006 posts
Buzzing bee

Also a bad review of a company helps no one if you forget to name the actual company..

Post # 5
Member
208 posts
Helper bee
  • Wedding: October 2010

I was totally with you up until the racism. Frustrated or not, that’s never ok.

Post # 6
Member
2204 posts
Buzzing bee
  • Wedding: October 2011

So I’m not usually one to call fellow bees out but…

You completely de-base your arguement when you stoop to name calling. I’m sorry your plates smell but is it worth totally going off at some helpdesk associate who is more than likely given a script to follow when a customer calls with the very same complaint you have?

Next time, ask to speak to a manager or ask who an appropriate contact is to escalate and resolve your complaint.

Post # 7
Member
2204 posts
Buzzing bee
  • Wedding: October 2011

By the way, if it really is the paint that causes the smell, putting them outside in the heat or in a hot garage was probably the worst choice. They need to go in a basement or an airconditioned room with strong ventilation.

If you have to, put them in the garage (not in sunlight) with a fan on them at night (when it’s cooler)

Post # 8
Member
570 posts
Busy bee
  • Wedding: July 2012

@Amy in Kentucky:

Amy, I hate when I get out of the country customer service happened to me with my Dell computer I had warranty and home service in case my computer failed however I had to dismantle my computer and try to “trouble shoot the problem for 2 hours before they sent a technician out”

Charger plates due to the lacquer paint have the smell of spray paint .The only way to solve the situation is by having them outside in exposed air not inside a garage one by one  . The charger plates need to be vented for about one entire day 24 hours.  The sun and the humidity will bring out the smell more however this is the only solution. place them in  under a shaded area. Have you attempted to wash them and then vent them outside

However if after the charger places are placed in open vented area outside away from enclosed areas the smell persists it could be hazardous to your health since you are in taking the fumes its like  kneeling down and placing your nose behind your car muffler .

The lacquer paint might also have high levels of lead dangerous if you are having children in the wedding.

The solution:

Email the Better Business Bureau you will need the company name and telephone number. Write about the delivery date

The best solution is to return all the items and get new ones. Or just get your money back and go else where not sure when your wedding is however when October comes around Jcpenney always has gold/red/silver charger plates for sale.

Post # 9
Member
342 posts
Helper bee

I didn’t take the comment as racist.  I think we’ve all had the experience where you call corporate in “Michigan” and you’re really talking to someone in India you can’t really understand, which I think is what she’s referencing…

Post # 10
Member
2006 posts
Buzzing bee

@MissDallasCowboy: but the point is can the customer service rep really do anything about that? She is on the bottom of the totem pole just doing her job as best she can. That comment did nothing to help the situation, it just served to get the OPs frustration out. 

Post # 11
Member
2476 posts
Buzzing bee
  • Wedding: June 2010

Totally agree with @babyboo.

 

The topic ‘worse customer service EVER…. seriously, i’ll let them do all the talking.’ is closed to new replies.

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