Post # 1
So my wedding was a few weeks ago now. My mother and I had 2 meetings with my florist regarding our wedding flowers and written correspondence in place detailing the bouquets/inspiration pictures supplied at their request etc. I wanted bouquets with a ‘just-picked’ look in specific colours (ivory, creams, champagnes, dusty pinks roses, dark green leaves, some lavender sprigs with my bouquet only to also have dark red berries and a few cherry lisianthus for a pop of colour and some white wax flowers. The bridesmaids bouquets were to focus more on the creams/champagnes to stand out against their dark dresses. The details they sent me following our meeting where very specific.).
When we went to pick up the bouquets the morning of the wedding and thought it was a joke when the flowers were brought out to us. All the bouquets were almost completely purple they had that much lavender and lisianthus in them. All the bouquets were the same style and colour, no focus on creams etc. for the bridesmaids bouquets. They were not ‘just-picked’ in appearance, rather all the flowers were tightly packed in. The leaves were grey eucalyptus leaves, not green. My bouquet had all these white berries in it which had never been mentioned before. DH’s button hole was meant to be a champagne rose but instead was cream like all the groomsman (they had champagne roses in stock as evidenced by the ones in my bouquet).
I remained mostly calm but just said I really did not like them and pulled out the printed instructions/inspiration pics that they had in the box to show them how different they were to what was ordered. They said they would fix them (I had to write down instructions for them on what to change – I felt like saying, just follow the detailed descriptions you already have!) and we went back to pick them up a bit later (further rushing around, delaying of getting ready that we did not need). I was happier with the bouquets once they were altered but of course there was only so much that could be done in 45 minutes so they were still not really what I had asked for. Mum was also annoyed as my bouquet had already gone brown by the next morning but I figure if it lasted for the wedding day itself I’m ok.
Mum thinks I should email in now to complain about what was provided not being what was discussed etc. I’m not sure what the point would be of that really as they already know I was upset and not happy with what they did – that was made obvious on the day itself. Not sure whether to email in and what to say if I do? She thinks I should get money back but I think that is unlikely.
Post # 2
Lollybags: Do you want compensation for not getting what you ordered? What does your contract say? Most floral contracts have clauses that say they can substitute flowers if the ones ordered are not available.
They certainly aren’t going to do anything, if you don’t put your complaint in writing. If you decide to communicate your displeasure, make it clear what i would take on their part to” make it right” for you.
Post # 3
julies1949: No the written correspondence/contract does not mention subsitutions except where they doubted if they would be able to get certain types of flowers (relating to the loose flowers I bought from them, not the bouquets). All the flowers for the bouquest were things that would specifically be in season/available at the time of my wedding and they confirmed they would be able to get everything we had discussed. It’s not that they couldn’t get the right flowers in for the bouquets it’s more the style of how they arranged them, put the flowers in the bm’s bouquets that were specifically meant only for mine, put the wrong colour rose on DH’s button hole, wrong colour leaves (I’m sure green leaves are always available, they had put some into mine by the time we went to pick them up again).
I’m not particularly after anything. My mother thinks I should tell them the flowers weren’t right and weren’t as described in the documentation etc. so they know they messed up and can take it on board for next time. I guess my thinking was they already know I wasn’t happy because I told them on the day. Money back would of course be nice but I did not know if that was something that was even reasonable to ask for in these circumstances?
Post # 4
Lollybags: What’s the worst that can happen if you ask for a partial refund?
Post # 5
If it were me, I would’ve brought this up a lot sooner than now.
Post # 6
Hyperventilate: I’ve been on my honeymoon (I got married just over 2 weeks ago) and just got back, I wasn’t about to worry about it while I was overseas.
Post # 7
Lollybags: My flowers were nothing like what I wanted either. I actually said to my florist “I don’t care what flowers you use, as long as there are succulents”. On my wedding day, not a single succulent could be found anywhere. I was pretty disappointed but seeing as the florist delivered the flowers I figured nothing could be done.
She asked me to email her some pictures when I get them back from the photographer, so I plan to let her know that while the flowers were beautiful they were specifically not what I asked or paid for, and I will leave a review stating that.