Post # 1
I already know some of the comments I’m going to receive on this so I’ll preface by saying, YES. Yes, I do demand excellence when it comes to my wedding and YES, I do expect good lines of communication with my vendors beause YES, I am paying good money for services rendered.
That said, we decided on a limo company a few weeks ago and after meeting the owner and seeing the car, I sent them a check and signed my copy of the contract. On it I put a yellow post it that said to please sign and fax back to my work fax #. 1 week, 2 weeks went by with no response but the check also hadn’t been cashed. I finally called to make sure they RECEIVED it. Got the owner on the phone and he went on and on to tell me how busy he’s but and yes they have it and he hasn’t been in the office. Fair enough. Sign the contract and get it back to me.
He told me he wouldn’t be in the office to send it to me but would take a pic on his phone and email it. *bang head on desk* FINE. Well, I just got this “picture” and it’s so hard to see!! It’s a bad cameraphone pic. You can barely see the signature.
I’m so put off by this situation b/c this guy talked a good game when I met him, was familiar with the area(s) he’d need to travel for the wedding, spoke very confidently and professionally…what’s the deal??
Has anyone else had a similar experience, someone sending you a picture of a contract?? I’m not done. I’m going to tell him that it’s not good enough and demand a copy via email or fax. Hell, I’ll go pick it up if I have to!
I’d love to post the pic but it has personal info of mine on it (THAT you can see!) I just can’t believe this nonsense…
Post # 2
Jeez you sure do have a lot of issues with vendors. That sucks. Luckily all of ours have been nothing but professional and timely.
Post # 3
It’s part of life when you’re dealing with local and small businesses… often times they just do not have the manpower or technology that we are used to in this very instant world we live in and are accustomed to. He explained his situation, sent you the picture as promised… so I don’t really see what the issue is.
Post # 4
BurlapnLace: I too demand excellence, professionalism from all my vendors (not just wedding ones) because I pay them good money so that’s not too strange.
However, I don’t see the need to be needlessly demanding and rude. If you’re having lots of issues, it’s time to look at the common denominator in the problematic interactions and change that.
and seriously, paper forms suck as do checks. I use e-signature and venmo / square cash with all my vendors and everything gets locked in with minimal back and forth. Why not use uber black for your wedding? Way less stressful and cheaper to boot!
My vendors are great. They bend over backwards for me. They keep adding value because it’s possible that I’ll use them for other events and for referrals. I don’t pay a wedding premium because I could always use my corporate events vendors if I wish. And I am using some of those vendors because it’s the right fit.
Just be glad your driver isn’t your photographer.
Post # 6
our photographer sent a photo of the contract for us to look over, because we were planning from long distance in the beginning. however, the day we met with him for the first time, he had the contract there and ready, and it was the same as what he’d sent us.
you do seem to have bad luck. did your invitations get straightened out?
Post # 7
Although the phone picture is hard to read, at least you have SOMETHING (as opposed to silence on their end…which always sucks). I would just shoot him a quick email saying you recieved the photo and it’s a little difficult to read so when he has a moment you would still appreciate a faxed version. Even if/when my vendors communication isn’t what I PERSONALLY think it should be I still try to be overly sweet (“I know your super busy with wedding season in full swing, but…” I don’t mean to be a nudge, but I wanted to be sure you received my payment” etc. etc.) Yes, I am paying them a LOT of money and expect a high level of service, however, these people are RUNNING MY WEDDING I want them to WANT to go above and beyond for me. So… I vent to my mom and Fiance and move on with a smile 🙂 With all the stress of wedding planning don’t let the little things (like this…) get you.
Post # 8
When you have issues with every single person you’re dealing with, I think its time to look within. I’ve not had a single issue with any one of my vendors, nor did I have issues when seeking them out.
He explained the situation and you got what you wanted. You didn’t get radio silence on his end..
Post # 9
I haven’t had any issues with my vendors. Perhaps you are picking the wrong vendors or are too impatient and demanding/needy. Can your FH help with any of this? We split tasks between us so that no one was unfairly saddled with all of the time consuming vendor back and forth. It’s worked really well for us.
Post # 10
BurlapnLace: I haven’t had any problems with any vendors so far. The only hiccup I had was our photographer took a month to return our signed contract. I reached out once and then patiently waited for her to respond. She’s quite popular in our area, so I imagined she was doing weddings, meeting with couples, on top of being a wife and mother. When she did get back to me she profusely apologized. I couldn’t imagine getting infuriated with her or demanding anything back. Our videographer sent us a picture of our signed contract because he did not have a fax machine or scanner and lives an hour and a half away. That was fine by me. A little grainy? Sure, but the gist is there.
While you are paying good money for your vendors, you are not their only client. Most times you are lucky to feel like you’re their only client. (My DJ added my Fiance and I on Facebook and will send my updates on weddings he’s done and to check in. My photographer has checked in three times since I’ve booked her to ask how things are going and discuss my questions about engagement photo sites, etc.) But in many cases, there are several other brides who share your vendors for around the same time. These people are merely human. Demanding and expecting excellence and perfection from them with very little patience is not fair. And while this may not be the case, your attitude suggests that you possibly come off much worse than you intend.
I think you need to take a deep breath before getting so worked up over all of these things with your vendors. Instead of “demanding” anything from him, politely explain you would rather have a fax or a clearer picture, then offer to pick it up if you like. I promise you, you will get a much better response when you ask politely and nicely (even if you’re annoyed, and even if you’ve “already asked politely” several times).
Post # 11
Mrs_Amanda: He may as well have sent me a picture of his cat. You cannot decipher his signature on the contract! When you take a picture of something, esp something of some importance, and it’s blurry and illegible, common sense dictates you take a better one or scan/email/fax per my original request.
KC-2722: See reply to Mrs Amanda. And no, I don’t have an issue with every single person I deal with. Not really sure where you got that from…? Thanks, though.
bitsybee: How am I being demanding or rude? I asked him to fax me a copy of a contract. What is this magical land ya’ll live in where things are just done on merit and everyone is so helpful and accomodating? B/c I’d like to move there! Maybe it’s a northeast thing.
theshannondee: Well, not all of them. I found a fabulous salon for hair and makeup that I’m going to tonight for a trial. They’ve been top notch from day one and even called me to confirm my appointment as if it were a doctor visit! Also, my caterer, DJ, photographer, venue, etc. all fantastic.
Mill: Exactly. Hence why I get it out on here and call my Fiance and bitch. The emails I have sent to my vendors have been nothing but direct and professional, never rude. I’m a client paying for a service and reserve the right to ask questions!
beenonymous765: We are 3 weeks in, and I still haven’t seen a proof. I need to go to press with it Friday so if it’s not perfect tomorrow, I have to start over with someone else. These are dates they gave her from day one so…yeah!
Post # 12
PS, I love how no one answered the original question so I’m assuming a blurry piece of paper would suffice as a contract for everyone who felt the need to give their 2 cents.
MrsMeowton: To clarify, yes, they way I describe situations on the bee are usually amplified. When dealing with my vendors, it’s always a casual friendly “heeeyyyy…about that check/proof/contract you said you would get to me…” But how many times can I be polite and friendly without getting results? Even with the invitation proofs I never received, I just sent her a couple emails to make sure we were “on target”. Totally waranted after not seeing anything for 3 weeks.
And this site is about as helpful as a hole in the head!
Post # 13
BurlapnLace: Well clearly you refuse to think you could be part of the problem as the common denominator here. So yes, you’re right… every vendor within 50 miles of you is incompotent.
You say you don’t act like a brat and that you act professionally, but from what I have seen on WB– you might want to rethink your position on that.
Post # 14
BurlapnLace: And this site is about as helpful as a hole in the head! <br /><br /><br />
Uhm, well then go away. Simple.
Post # 15
LilRhodyGem: You may be onto something, there. Yeah, my Fiance has taken on a couple tasks and is as aggravated as I am. It took him 3 weeks to set up our hotel block because it was like pulling teeth to get anyone to get back to him in a timely manner.
I’ve organized events, planned parties, dealt with vendors of all types before and never run into issues like this!