Post # 1
We hired a friend of mine from high school to be our photographer. She was great until the week before the wedding, then she started ignoring phone calls, emails, texts, everything. She said she would confirm all the details the week before and when I finally got a hold of her, three different phone calls she said, I don’t have your info in front of me so I’ll confirm with you when I do. Then, no phone call to confirm. I got freaked out and contacted someone else I know who is a photographer as a back up plan. Two days before the wedding, she finally calls to confirm and apologizes for “freaking me out a little” – ok, whatever. She showed up on time the day of the wedding and was great. She said she would have our pics to us in a month. It’s now been 6 weeks and the only contact she’s made with me is to tell me 3 weeks ago that her ex sued her for custody of their son and she’s behind in her editing but that she would have it done in a week. Well, 2 weeks after that, still nothing. Husband went on her website 3 days ago and she’s got pictures posted as a sneak preview of another couple who were married 1 week ago! But nothing of us! I’ve texted her a couple times since, saying how’s the editing going and that we have a lot of people asking including our golf course who wants to use our pics in their promo package for next year. It’s also holding me up from doing thank you cards. The last two days she’s posted 2 or 3 times a day on facebook, different songs and why she likes them so shes obviously in front of her computer. Would this make you guys mad? I’m trying to be patient but my patience is running out.
Post # 3
- Wedding: August 2012 - Motor museum
@KarenA: Can you pop round and bring it up? Did you have a contract?
Post # 4
omg! That would make me furious! Did you pay her in full? I would totally be more demanding.
Post # 5
It’s only 2 weeks late and she’s dealing with a major personal problem (custody fight). I understand that you want your photos, but I also think you should cut her a little slack. Can you call her (instead of texting) and talk to her about how she’s doing personally and when she thinks she can give you your photos. You can also let her know that you’d really like to get at least one good photo as soon as possible for the thank you cards.
Post # 6
Yes, I would be super pissed because of the fact she’s goofing around on Facebook, despite her custody issues and not making good on her promise.
Here’s what I would do in your case: call her (pp are right-don’t text) and tell her you need the pics by X deadline because the golf course needs them by a certain date and because she is holding you up on thank you cards.
Tell her if she can’t make the deadline then you will be coming over to pick them up because you found someone else who can finish the job (hopefully you haven’t paid her in full).
If TELL rather than ask, it usually gets you want a lot faster. Good luck:)
Post # 7
Did you pay her full price or did she give you services? Not that it’s okay, but could be a reason why she’s doing other people’s photos before yours.
I definitely think you should not wait around for the photos for your thank you cards though.
Post # 8
If she already has pictures up from another wedding that was after yours and none of yours, that would get me upset. She’s been giving you the run around from the beginning. I do sympathize what she’s going thru in her personal life, but then she shouldn’t have commited to a job she couldn’t finish on time. Its just business. You paid her to do a job, you had a verbal agreement of when the pictures were going to be ready and she should honor that as a professional. Anyone else would get fired from their job if they were performing poorly, no matter what you’re going thru in your personal life. That’s just life.
Post # 9
Yeah, you kind of have the right to be upset, but not really IMO.
a) She was flakey before the wedding, and you knew that. Why would she be any different now?
b) She’s going through so me major stuff in her personal life. I would guess that since you are a friend and know her situation, she is relying on you to cut her a bit more slack than a normal client might, and be understanding.
c) You got married August 4. I understand you are anxious for your photos, but it’s been 6 weeks…I’ve seen women who wait months!
d) She is allowed to go on FB. She doesn’t need to be working 24 hours a day.
Post # 10
Thanks for your comments everyone! The weird thing is she wasn’t flaky until the few weeks before the wedding, she was awesome for our engagement pics and always got back to me within a day or two if I had questions then when she told me she would confirm our details 2 weeks before and kept pushing it off with weird excuses I got a little freaked out. I don’t call her because she’s 2 hrs away (which is also why I cant just go see her or drop by or whatever else was suggested) and its long distance but I could just call her anyway. Previously when I’ve been trying to get a hold of her she hasn’t answered the phone so that’s why I was texting. Plus I can send a text a lot faster than I can make a call so it was partly convenience on my behalf. I guess I feel kind of taken advantage of since we have a history but I also tried to think of it in a positive light, like maybe she wants them to be extra-perfect or maybe she took more pics for us than she normally would. I know people wait months for their pics to come back but I also believe if you give a client a deadline, friend or not, you do your best to make that deadline.
Post # 11
Forgot to add, I did pay her in full. $200 deposit and cash the day of.
Post # 12
I was wondering if you paid her or did she take the pictures for free?
Post # 13
Did you sign a contract with her?
Post # 14
Okay, you just answered my question… I would definitly let her know that you really need the pictures A.S.A.P. My first thought was that she had taken the pictures for you as a favor,I had voted that you should cut her some slack. This is strictly business since you paid. I dont understand why she would finish someone else’s pictures before yours and your wedding was first. I would keep calling until she answered.lol. good luck!
Post # 15
I would be annoyed because she told you when they would be ready and they weren’t ready- I understand she has issues in her personal life, but most people don’t have the luxury of not making deadlines because of issues in their personal life….
Post # 16
@KarenA: yeah, but it sounds like she probably got ‘flaky’ around the time of the custody battle. I would definitely be upset but still a little understanding on your part could go a long way.