Post # 1
We were supposed to visit a very possible venue this afternoon at 1, however our 20 month old daughter had a terrible morning and I knew she would still be asleep at 1 and the weather is terrible (outdoor venue) so I rang the woman that so far I have only communicated with via email.
“Hello, it’s (me), I’m really sorry to be inconvenient but I was just wondering if it’s possible to change our 1 o clock appointment with you to next Sunday.”
“I’m away next weekend.” awkward pause while I wait for her to offer alternatives…
“Oh ok, well what about the following Sunday?”
“I’m away for two weeks.”
“How about when you get back, would that be okay?”
“Are you local, can you come one night after work?”
“My Fiance is working unpredictable hours at the moment so that’s a bit difficult for us.”
“I might be able to do it after I get back. I’ll email you.”
I started to apologise again for being an inconvenience only to realise she had already hung up. I was quite excited about this venue and this has immediately put me off, this woman is supposed to work with and co ordinate everything with me, but he whole telephone manner has made me apprehensive. Surely she realises that I’m a possible client willing to pay thousands of dollars for their venue, and maybe not taking such an arsey tone with me would be a good idea?
Would this put you off? We really don’t have many other venue options, our other one that we were really excited about was destroyed in an earthquake! Beginning to feel like this whole thing is doomed!
Post # 3
She was so rude to you!
No, I would not give them my business. Any businesswoman worth her salt knows that first impressions count.
If you give her a second chance and end up choosing that venue, just imagine all the other ways she could be rude to you throughout the process.
Big thumbs down.
Be glad that she showed you her true colors before you wasted your time visiting, or worse, she might have been ugly toward you on your wedding day. Find someplace where they treat you right from the beginning.
Post # 4
The people at our venue are the nicest people in the whole world! I voted yes. Talking to other vendors on the phone there were a couple who had bad phone manners and I never called them back. You called them offering your money, they shouldn’t feel bothered by you.
Post # 5
That would put me off completely, as it would suggest to me that she doesn’t really care about my business, in which case I would assume that she would be less inclined to go out of her way to fix any mishaps that may occur on the day.
Post # 6
I’m glad it’s not just me! Fiance thinks I’m being too sensitive and wants us to go and see anyway. We really don’t have many other options so I think we will have too :/
Post # 7
I would be put off but I would probably still go and see it and she how she acts then. she could have been in the middle of something or just been having a crappy day, not that that’s an excuse to be rude but it could have just been a one off.
Post # 8
Wow, that would definetely put me off. If this is the woman you would be working with and cordinating with I would look else where. You want to make sure you are having a postive experience. Wedding planning is stressful enough without difficult staff! If you do decide to visit, and are seriously considering this venue, I would have a discussion with her about her attitude, or even go to her superior.
Post # 9
Go see it. Although she might have been terse on the phone, you are the one who requested a change. They could have turned away other potential business (also thousands of dollars) because you had booked that visit and they won’t be able to get recover that.
Post # 10
@Snowden: I crossed a caterer off our list because the lady was pretty much the same way on the phone. I also crossed two *gorgeous* venues off the list when they were rude to us in person when we went to look at them. If I were you I would not go to see it. However, if your Fiance is really pushing you to go see it, you could go just to use it as a point of comparison for other venues, but if that lady is anything but the most charming person in the world when you get there, forget it. The venue is the backbone of your whole wedding. You don’t want to be stuck dealing with some jerk.
I think we visited 8-10 venues. If there are some that you see online that are even maybes, it could be worth going out to take a look. We found that the pictures did not reflect very well what places looked like in person.
Post # 11
I would still go. Why? Because even if they didn’t “deserve” your business, sometimes you have to rhink about what is convenient as opposed to what is fair.