Would you be put off your venue by someone's telephone manner?

posted 3 years ago in Venue
  • poll: Would being spoken to rudely on the phone put you off a venue?
    Yes, I would no longer intend to visit the venue : (21 votes)
    53 %
    No, don't be so sensitive : (5 votes)
    13 %
    Yes but I would still visit : (14 votes)
    35 %
  • Post # 3
    Member
    2394 posts
    Buzzing bee

    @Snowden:  

    She was so rude to you!

    No, I would not give them my business. Any businesswoman worth her salt knows that first impressions count.

    If you give her a second chance and end up choosing that venue, just imagine all the other ways she could be rude to you throughout the process.

    Big thumbs down. 

    Be glad that she showed you her true colors before you wasted your time visiting, or worse, she might have been ugly toward you on your wedding day. Find someplace where they treat you right from the beginning. 

    Good luck!

    Post # 4
    Member
    895 posts
    Busy bee

    The people at our venue are the nicest people in the whole world! I voted yes. Talking to other vendors on the phone there were a couple who had bad phone manners and I never called them back. You called them offering your money, they shouldn’t feel bothered by you.

    Post # 5
    Member
    918 posts
    Busy bee

    That would put me off completely, as it would suggest to me that she doesn’t really care about my business, in which case I would assume that she would be less inclined to go out of her way to fix any mishaps that may occur on the day.

    Post # 7
    Member
    939 posts
    Busy bee

    I would be put off but I would probably still go and see it and she how she acts then. she could have been in the middle of something or just been having a crappy day, not that that’s an excuse to be rude but it could have just been a one off.

    Post # 8
    Member
    62 posts
    Worker bee
    • Wedding: June 2014

    Wow, that would definetely put me off.  If this is the woman you would be working with and cordinating with I would look else where.  You want to make sure you are having a postive experience.  Wedding planning is stressful enough without difficult staff!  If you do decide to visit, and are seriously considering this venue, I would have a discussion with her about her attitude, or even go to her superior. 

    Post # 9
    Member
    169 posts
    Blushing bee
    • Wedding: August 2013

     

    Go see it.   Although she might have been terse on the phone, you are the one who requested a change.   They could have turned away other potential business (also thousands of dollars) because you had booked that visit and they won’t be able to get recover that.  

    Post # 10
    Member
    240 posts
    Helper bee
    • Wedding: April 2014

    @Snowden:  I crossed a caterer off our list because the lady was pretty much the same way on the phone. I also crossed two *gorgeous* venues off the list when they were rude to us in person when we went to look at them. If I were you I would not go to see it. However, if your FI is really pushing you to go see it, you could go just to use it as a point of comparison for other venues, but if that lady is anything but the most charming person in the world when you get there, forget it. The venue is the backbone of your whole wedding. You don’t want to be stuck dealing with some jerk.

    I think we visited 8-10 venues. If there are some that you see online that are even maybes, it could be worth going out to take a look. We found that the pictures did not reflect very well what places looked like in person.

    Post # 11
    Member
    2546 posts
    Sugar bee
    • Wedding: April 2013

    I would still go. Why? Because even if they didn’t “deserve” your business, sometimes you have to rhink about what is convenient as opposed to what is fair.

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