Post # 1
so long story short, i am married, my day was amazing… but i was less than thrilled with my venue and caterer. i signed the contract for the venue last may, well about a month before my wedding they started tearing up the parking lot to put in a patio… and then they just stopped working… so we go to pay the rest of what we owe and they start working again, but the patio was not finished in time for the wedding and it was still pretty torn up outside… we even had to ask them to ‘clean up’ their area to make it presentable to guests.
thats not the only thing that happened… my mom, aunt, and i did everything for the wedding as far as decorations and centerpieces etc. so we set up the day before the wedding… and the coordinater was almost pushing us out when we were done and i couldnt figure out why… well come to find out… they had called all the brides who have summer wedding to come see the venue all decorated for my wedding… they passed off OUR HARD WORK for their own. im beyond annoyed… and to top it off they never even asked me! i found out from my girlfriend who is getting married there in july…
on top of all this they just werent very nice… sort of rude… they obviously just wanted our money… and our tree centerpieces (they wanted to buy them)
oh and all they had to do was light candles before the reception started… they couldnt even do that!!! my moms friend had to do it!
and none of this patio business or selling ‘my wedding’ (that i set up and made happen) as their own, was in my contract… what would you do???
Post # 3
- Wedding: October 2011 - Tre Bella, Mesa, AZ
Hm. I’m not sure you can do anything, considering you’ve already paid them. You may be able to outline your issues in an email and ask for a partial refund. If that doesn’t work, I’d probably sell them the centerpieces for an exorbitant amount of money, and either report them on the BBB or give them poor ratings on wedding websites for the hassle.
Post # 4
I guess I’d just pass on word of mouth that they weren’t a very good venue. Maybe even report them to BBB as PP said.
I’m sorry you had to go through that. I’d be mad too if I spend time getting the reception decorated as I wanted it and then having them pass it off as if they had done it. Or even just showing B2B your reception without you knowing it. Not professional at all.
Post # 5
Like the PP said I’m not sure there is much you can do other then making a big stink on the internet about how much they suck. I wouldn’t bother with the BBB though, they aren’t a government agency set in place to keep business practice in line. They are a private compay and many of their clients just buy their ratings. I would just post a ton of reviews on all sorts of different websites.
Post # 6
I agree with Bellagio that it blows, but that you likely don’t have any recourse as far as your contract is concerned. However, I would complain. Complain like you’ve never complained before. Keep it civil and stick to the facts. See if you can get some money back. If not, definitely post bad reviews everywhere you can.
Post # 7
That really sucks, but other than posting honest reviews about what happened, i don’t think there’s anything you can do. i’m really sorry they were such toolbags!
Post # 8
I have heart that reviews are either the best / worst thing that can happen to wedding vendors. Think about all the times you turned to online reviews before you met with a vendor. If you express your concerns to the vendor and they do not provide a satisfactory answer, I’d recommend providing your honest (try to keep the emotion out of it as much as possible – lends credibility for reviews) review for other brides to see and be made aware.
So sorry this happened to you.
Post # 9
thanks for your responses everyone… i already told them i did not appreciate them ‘showing off and passing off’ my hard work as their own and they said they didnt care, and that they have the right to do so… so yea… theyre rude. i do plan on writing a very extensive review though.
Post # 10
You said your day was amazing. Isn’t that all that matters? I don’t get why you are upset at all, I would take them showing you off as a compliment. And if my venue wants to buy my decorations they sure can because I will never use them again.
Post # 11
What dicks. I wanna read your reviews
Post # 12
Yeah, review them!!! That’s total crap. I’m curious, since I’m from around FW, pm where your reception location was if you could…
Post # 13
What crap Fort Wayne venue was this?
If I still worked at the paper there, I would tell you to write a letter to the editor (and I would make sure it got printed. The Editorial people loved me.) You can still write it though. Or, they have a a cheers and jeers column. You can write a Jeers! 😀
But I’m glad that you felt your day was amazing otherwise. That is what truly matters when you think about it. And you’re married! How wonderful!
Post # 14
eh im not scared. it was the philmore on broadway. previously catablu.