Post # 1
One of my favorite jewellery stores changed their lifetime warranty to a 5-year warranty, which completely makes no sense to me. They are European Jewellery, in Toronto, Canada. I was about to purchase a diamond band when I found these bad news out by the sales person. It was a deal-breaker for me right then and there and I walked away without making the purchase. They are still honouring a lifetime warranty on their previously purchased jewellery though, but refused to offer it anymore. The cost of the short warranty is the same as the cost of their lifetime warranty was…crazy!!!
My experience with rings you wear everyday, such as engagement rings and wedding bands, is that they will eventually loose a stone or need too be resized, etc. These typical lifetime warranties give you peace of mind, as they cover anything you need on the ring, as long as you get it inspected every 6 months.
I am super disappointed with their new warranty policy, which only benefits their company and not the customer. All the other major stores offer lifetime warranties, so that’s where I’ll be shopping.
I only wear rings that have a lifetime warranty and I don’t mind getting them inspected every 6 months.
What are you toughts on jewellery warranties?…
Post # 2
Of course I would love to add a poll but this new weddingbee platform, which started up without truly being ready, imo, does not have the option. So no poll! 🙁
Post # 3
Yes- I did. No regrets here. Nbd if a side stone falls out. If the center stone falls out I’m screwed but most places don’t cover the center stone anyway. And it only costs a few dollars to tighten prong / replace sidestones.
Post # 4
Warrentys on jewellery have never crossed my mind. With how infrequent even rings need to be fixed, it’s totally irrelevant to me. I’ve worn rings for as long as I remember for years at a time and never had problems. The only ring I had a diamond fall out was a cheap overstock.com ring, and with that I just learned you get what you pay for.
Post # 5
I actually dont know if I have one. But I do have the best thing of all, insurance.
Post # 6
pinkshoes: Interesting! I’ve used my warranties so many times, which saved me tons of money!! I’ve had stones fall out of 2 different rings because I wear them all the time without taking them off. I’ve had tiny pavé stones added in after sizing stretched the top of the ring. I’ve had tons of sizing and re-sizing of rings, soldering and unsoldering. A major repair was needed on my e-ring a month ago after the top part came right off. They soldered it even more securely now. To me, rings are purchases that need maintenance. And I just benefit so much from store warranties!
sheepandbear: Yes, insurance is a good thing 😉 If you had a store warranty, you would probably have been asked to come in for inspections, as othewise warranties become void.
Post # 7
There is no warranty of any kind on my ring; all I have is their word (given only verbally) that they will make repairs if anything is needed at no cost (including missing melee). Because of how they have treated us, (including making our entire custom ring design without a deposit from us until it was complete and my FI approved it), this is plenty for us. I trust them and we plan to use them for future projects. If I had to go elsewhere for repairs it wouldn’t be the end of the world, but as long as our jeweler is in business, I can’t see it happening.
My ring is also insured. There is no way our jeweler could cover anything happening to the center stone, of course.
Post # 8
My ring doesn’t have a warranty on it and it hasn’t stopped me from wearing it everyday. Does that make me a crazy person? We are going to eventually get jewlery insurance, but my ring didn’t exactly break the bank so buying a new one would be feasible.
To answer your question though, Yes I would wear jewlery without a lifetime warranty. Although, if my jewlery purchase was over $5,000, I definitely would not purchase with out a lifetime warranty as that is a significant amount of money to spend on something and not know if it could be replaced/fixed down the road.
Post # 9
I just have insurance! Not sure my jeweler offers warranties…
Post # 10
I guess if you don’t have the lifetime warranty, the insurance will cover any big mishaps?
I have a great lifetime warranty and my ring is also insured so I have great piece of mind in case anything happens (Lord forbid nothing does!).
Post # 11
I’ve never even considered their warranty. It’s a silly thing to base a purchase on in my opinion.
Post # 12
Scintillante: mine has a 1 year warranty, but a lifetime replacement guarentee on the centre stone if it falls out, I just have to have it inspected once a year
Post # 13
I don’t think my ring has a lifetime warranty. The jeweler who made it told us to send it back once a year for prong checks and cleaning. My ring is insured. I’m not worried
Post # 14
Mine has a free lifetime warranty for my center diamind from being lost from “normal wear and tear” as long as I take it in every 6months to have the head looked at. the setting is only covered for a year. I have jeweler insurance that covers random loss for any reason anywhere in the world.
I would never pay for a aftermarket warranty because I think many warrants are a waste of money compared to what you get and the chance of it happening. I buy good quality Items that have a manufacture warranty against defect Or I buy used because it so much less of a mark up.
Post # 15
No, I don’t have a warranty on any of my rings, but I use a small family run jewellery store that has been in business 80 years. Their customer service is top-notch.
I know the store you walked away from and quite honestly I have never been overly impressed with them. Correct me if I’m wrong but they don’t sell diamonds with GIA certificates (I’ve only seen EGL). I do stay away from mall chains.
A good friend bought a ring from them and has had endless headaches with losing stones to improper rhodium plating…sizing issues…the list goes on.
I think you did the right thing.