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My sister went there and had some problems with her wedding band. I think it was made into an oval shape or something, but they gave her a new one. She just lost the sentimental value of keeping the one that BIL put on her finger at the wedding.
She didn't reccomend me going there, but I'm sure tons of people go there and don't have issues!
One thing I do want to say, though, is that before you fall in love with a ring, ask about their warranty plan. At Andrew's, it's $200 for three years or something, but at Helzberg it's $300 for life. Just be sure to compare prices on everything!
My FI and I got our wedding bands from there and so far we haven't had any problems so far. For the warranty, they stand by all their diamonds (as long as you take it in every 6 months to get it checked), and then you can purchase a lifetime warranty for like $70-80 bucks to cover the gold replating, etc. They've been really helpful and were even able to get my 2mm band engraved!
The only problem is when FI noticed a little tarnish in his gold band after sending it in to get cleaned and then engraved after getting home under the better light. He took it in to get it looked at, and the saleswoman was kind of rude and didn't believe him, but since the ring was covered under the gold lifetime warranty we sent it in to get rebuffed anyways , but she didn't want to write down that it was "tarnished" on the order form. But the other salespeople in the store have been great and otherwise our experience has been pretty good. Good luck!
Hubs got my e ring from Shaw's, which is the same company. Never had a proble with them personally. We now go to Kay's since the Shaws around us closed, and haven't had a problem with them either. Just got my ring back from getting replated, and it looks like a brand new ring (but I know its not, since this one is a discontinued ring and I know the markings on the design). I am planning on going when they have a stone sale with the jeweler there so I can get my wrap made the way I want it and then have them soldered together. i can't wait to have the money to do that!
Several of my recently engaged friends went through Kay's or one of their sister stores, like JBR and have been pretty satisfied with the quality of their rings and their overall service.
My brother also bought his girlfriend a ring from there and he hasn't had any complaints either.
I have diamond earrings from Kay and they do the trick, but I personally wouldn't make a big purchase at Kay - or any other chain retailer. But that's just me! I think you have to get what makes YOU happy and is within your budget and preferences.
No, I don't buy from the mall chains, besides I can get better for less at Borsheims and it is less than a mile from my house.
I really wouldn't buy from a mall store if I were you. I've heard too many horror stories of non-certified stones or wrongly certified stones etc. You'll get a MUCH better deal and higher quality goods by looking at someone like briangavindiamonds.com or James Allen. Do you know pricescope.com? The forums they have their are really useful for someone buying a diamond ring. If you post what you are looking for in the Rocky Talky forum they will answer all of your questions and even help you find the best deal. Hpe that helps!
FI got my Ering at Kays as well as my gemstone right hand ring, diamond earrings and gemstone necklace and we have had no problems with any of it!
I wouldn't buy from a mall store for something like an engagement ring.
I highly suggest checking out the vendors that are popular on PriceScope.com forums. (Good Old Gold, Eternity Diamonds, etc.) You can get MUCH more bang for your buck by going with an online jeweler because they don't have the overhead that brick & mortar stores do.
My only concern with Kay's is that their pricing seems high to my bank account - my BF's little brother bought his FI's engagement ring/enhancer-wedding ring there, and after looking up the price online I had to gasp becuse his job is not super-well paying, so I know he had to get it on credit, and I know that's not a place WE could afford to go.
Other than that, I think his experience was a good one, and he has the diamond certificates and a life-time replacement deal in case the stones come loose or get lost.
If you like what Kay has, maybe shop around a little just to see if they have the best price, an also, after reading a severe thread about Zales not having the same prices in-store as online, check the online prices before going in or before purcasing and see if they honor the lowest.
I wouldn't recommend buying from a mall store. They are OVERPRICED and their diamonds aren't that great. I'd suggest doing to a diamond district, they'll have better quality diamonds for a more reasonable price.
I wouldn't go there just because I think you can get much better deals elsewhere.
My e-ring is from Kay's and we have a lifetime plan where it is repaired and resized for free. I don't know much about their diamonds because my ring is a sapphire ring. I love it and would go there again.
My SO went to a similiar store Zales and bought me a necklace for our first year anniversary. I love the necklace but I can see two diamonds that look included. They don't shine at all like the other diamonds. I don't really care for mall or brick and mortar stores. You can get a much better deal by going online. I would suggest you have your SO check out www.pricescope.com they have a wealth of information and great sellers. I learned a lot there and found a seller I told my SO about. I'm hoping he gets it from that seller because it really is the best price around and he has a great reputation. My SO said he doesn't mind buying from online if it's a good deal.
I had a horrible experience with Kay's. I had a diamond bracelet that lost stones every month for 6 months! I got to wear it probably 4 weeks in 6 months that I owned it. I tried to get my money back and they refused. After calling costumer service about 20 times they finally agreed to replace the bracelet. So when I went to get my new one they tried to charge me for resizing again! Do not buy from there!
My e-ring and wedding band are both from Kay and my FI band will be getting his band from there as well. I HIGHLY recommend Kay from my experience with them.
I fell in love with the Leo diamond and found a steal. The Leo is priced by size and not at all by clarity or color so if you call around you might be able to find a high quality diamond for the same price. Mine is a D color, VS1 clarity, while most are H, S1. They also have a great lay-away program ($100 to put a ring on hold, you need to make payments once a month but all money, including the $100, goes toward the purchase price and if you decide you don't want it, you get all $$, again including the $100, refunded to you - cash not in store credit). And if you wait for sales, you can get a good deal. They only are allowed to discount Leo diamonds like twice a year, so we waited and got 10% off the e-ring, 25% off the wedding band, and because it was shipped to us two days later than they said it would ship, they gave us $100 gift certificate (which will go towards FI wedding band). We had great customer service at the store we bought from, and adding a lifetime warrenty was like $275 (includes replacing stones, repairing/replacing prongs, whatever they do when the white gold needs to be replaced, resizing, etc). Overall just a great experience.
As a side note, my FI went to a few other stores (non-mall) to look at just buying a diamond and picking a setting (I just wanted a princess cut solitaire), and for the quality we got on my diamond, the pricing was about the same.
As a second side note, with the Leo diamond, we were told if we ever want to upgrade, we can bring my ring in and they will replace the stone with a larger one and credit us the cost of my current ring. So if I wanted to go to 1.5c from my 1c, I only have to pay the difference in cost of the two rings, which I thought was pretty sweet!
I absolutely LOVE Kay's. Every piece of jewlery I own is from there. Last month I somehow bent the setting to my engagement ring and it therefore twisted and offset all the diamonds in the setting. I took it in and there were no questions asked...they shipped it out for repair. A week later they called and told me there was no way they could fix the ring and make it look in it's original condition...so they would be giving me a brand new ring. :] Great customer service and great products!
My FI has gotten all of my jewelry there for 5 years and I've never had a problem. They're always very kind and helpful when we stop in for cleanings or browsing. FI got my ering there 4 months ago and its beautiful! I highly recommend them. I know people have preferences and there is a certain "bias" against mall jewelry stores, but I think Kay is very reputable and our local Kay isn't even in a mall. I say go for it, they're great to work with.
Personally I don't buy diamonds from very large diamond stores (i.e. Kays. Zales.) mostly because they rank in bulk. Therefore one diamond will be catergorized at a certain clarity/color, but will look wores/better then the one next to even though they are in the same catergory. I just don't think they are given the individual care and consideration that other diamond stores have, but thats just me :)
my e-ring is from Kays. one of the few places i found a heart shaped diamond and i am very happy with it. no problems. i wonder though because i didnt know much about where to look if we should have went somewhere else for a better deal. we didnt our weddings bands from Kays because we found better deals elsewhere.
We bought from an online retailer, but I wouldn't rule it out if I like the piece and got a nice price.
i would not buy from any jewelry store that is located in a mall. just my opinion. i would go to a local independent jeweler for your ring and support those in your community.
I would also never buy a significant piece of jewelry (or worse, a diamond) from a chain or maul mall store and second (third? fourth?) the Pricescope reccomendation.
A few years ago, I received a sapphire necklace and ring from Kay's. The ring had 2 small diamond side stones, and not only did one of them fall out, the sapphire fell out as well! The chain on the necklace was extremely thin and snapped. Very poor quality. Hopefully the quality of their engagement rings is better....
I never would because I am super pro-local and would much rather support a local jewelry store that gives back to the community.
I've gotten inexpensive jewlery from Kay's and havent had a problem. However, when we were looking at erings (or pretending to look since he already bought it and i didnt know!), they did not have the clarity we were looking for. Most of their diamonds had tons of inclusions, except for the Leo which was better but highly marked up.
Even if they have the quality you want, i would still double check prices online and at local places before i made a purchase to ensure i would be getting the best deal. I do have to the the sales people were very helpful, even though they were doing some serious trash talking about Zales. My FI ended up going with a local jewler.
Never again will we step foot in one. We looked EVERYWHERE for DH's ring.... the one he loved was at Kay's.... Seeing as how it was tungsten carbide and there were no precious stones involved I didn't care that it was from Kay's.
Well, it took 4 tries over 5 months and it STILL isn't "taken care of." We got the 4th ring the week before the wedding and it STILL was the wrong size. The mgr there actually told my then FI, "no worries, you'll grow into it." When we told them it still wasn't acceptable to have the wrong size ring... again... He told us to put down a deposit on another ring and to order it rushed...
so, ya, they screwed it up 4 times and then told us to give them more money.... We'll never go back.
I would suggest that you go elsewhere. All the big chains have the biggest mark ups and they devalue as soon as you walk out of the store. BUT they do give you insurance claims info so you can insure the ring for its full value (of course most jewelers do). I recommend a local jeweler. You can usually get something custom and exactly what you want for the same price or less than a chain store.
But if you already love something there, just go with that.
I bought my wedding band from Jared's which is the same company as Kay's. The diamonds have fallen out of my band so many times! I can't even count how many times they have fallen out. I don't know if I just got a fluke of a band or what. But all I would say is that if you buy anything at these "mall" jewelry stores make sure you pay the extra $50 for their extended warranties. That warranty is the only thing that has saved me. Because of that I get the diamonds that fall out replaced for free. Without that warranty I probably would have a band with all of it's diamonds missing by now.
My FI won't buy my jewelry anywhere else. I have a necklace, a sapphire ring and my e-ring that are all from Kay (and whatever he gets me for Valentines Day!). I love Kay because with the warranty you can get it sized as many times as you need for free and you can get it cleaned for free. My wedding band will definitely be from Kay.
I bought the open heart ring (Jane Seymour collection?) and I had terrible customer service and it broke on me about 3 months later. I would say do not buy at Kay's but that's just my personal experience.
My ring came from Kay's. We were working with a jeweler but then we walked into Kays one day and I saw a very similar ring and they actually offered a better price. I was against a "mall" ring but really the price and everything was too good. We ended up buying a watch, necklace, bracelet, and FH's wedding band from them. So far no problems. We love our experience!
It seems like there is a lot of negativity towards chain stores! But in reality, if you don't know where you'll be living in a year, or five, or ten...I think it makes sense to get your ring from somewhere that you know you'll probably find anywhere!!
Now--for diamond quality, I do agree that you can usually get a better diamond for a better price from an area like the diamond district. My fiance bought my ering band from Jared's, but the diamond from the district in NY. This means that I have the diamond quality he was shooting for, but a lifetime warranty on the band from Jared's (with proper care and scheduled maintenance!). Looked into this ten times over, and if my diamond falls out due to the setting, then they have to replace the diamond at appraisal value--even though the diamond isn't from them. And they have been more than accomdating for me :) If I even think for a second that one of my side diamonds is loose, I take it in and they fix it. And even though I've taken it in a few times more often than the "every six month" mark, they still replate it, clean it, and tighten it! You just have to figure out what is best for you!!!
I wouldn't personally, I guess just because they mark everything up so much. But I guess all jewlery stores like that do. I agree with some of the other PP's about going on pricescope my FI did and found some online wholesale for it and got my ring a lot cheaper than what you would pay in a chain store.
My rings are from Kays and I love them!! They are so beautiful and lovely.
I wouldn't. A friend of mine had to take a ring in to be resized and while she was there they offered to clean the rest of her rings. (all of which were purchased from Kays) Prior to cleaning they check the settings to make sure no stones are loose. I swear every ring, including her engagement and wedding band had atleast a loose stone or two, not to mention the one she JUST recieved for christmas. They all had to be sent away to be fixed (Something I'm not too keen on)
Like others suggested I would look for an independent jeweler as not only will you get something of better quality, but they will have a greater level of integrity and customer service.
My FI got my e-ring at Kays and it was great! We looked everywhere including Jared (which is ALSO owned by Kays) and we looked at Tiffany's! Now I like all the rest of us know that Tiffany's is ....well Tiffany's and they are QUALITY! But I could have had a ring from any of them- I compared what we were looking at. I gota 3.1 carat ring at Kays for the same price I would have gotten a .76 carat at Tiffanys? Same quality Diamond also! Yes it is Tiffanys but I spoke with alot of people about Tiffanys (people from Tiffanys), alot of it is a markup due to the reputation Tiffany's has. I have NEVER had a bad experience at Kays- the ladies at our Kays knows me and my daughter by name just from the 2 or 3 times we have dealt with them. I asked for a more secure setting for my center stone & got it done within a week for no charge; and I have a lifetime waranty on everything! I would never base something off of whether a store was a "chain" store or not. Kays has been around for a VERY long time and alot of people trust Jared, which is the same store as Kays. I just have had a great experience at Kays and I say if you find the ring you love I wouldnt care where it was from (unless is was a street vendor or somethig) - they are required to give you the correct informaiton on your diamonds- places that are chains & have been around that long are not going to "lead you on" on the quality of their pieces and risk lawsuits & being closed down! Just a thought but I LOVE LOVE my ring and get stopped by many people who also love it. I think they are great & they are also now carrying Tolkowski (sp?) and his are outrageous expensive but great rings! (2carat was like $27,999) Take a look! : )
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Hi ladies,
Does anybody have an experience with purchases from Kay's? My SO and I were looking around at bridal rings in there yesterday and I wanted to know from the HIVE is that a good place to go to. If not or you know of better do tell!!!!