(Closed) Would you buy from Kay’s…

posted 7 years ago in Waiting
Post # 3
6394 posts
Bee Keeper
  • Wedding: September 2011

My sister went there and had some problems with her wedding band. I think it was made into an oval shape or something, but they gave her a new one. She just lost the sentimental value of keeping the one that BIL put on her finger at the wedding.

She didn’t reccomend me going there, but I’m sure tons of people go there and don’t have issues!

One thing I do want to say, though, is that before you fall in love with a ring, ask about their warranty plan. At Andrew’s, it’s $200 for three years or something, but at Helzberg it’s $300 for life. Just be sure to compare prices on everything!

Post # 4
1093 posts
Bumble bee
  • Wedding: June 2011

My Fiance and I got our wedding bands from there and so far we haven’t had any problems so far.  For the warranty, they stand by all their diamonds (as long as you take it in every 6 months to get it checked), and then you can purchase a lifetime warranty for like $70-80 bucks to cover the gold replating, etc.  They’ve been really helpful and were even able to get my 2mm band engraved! 

The only problem is when Fiance noticed a little tarnish in his gold band after sending it in to get cleaned and then engraved after getting home under the better light.  He took it in to get it looked at, and the saleswoman was kind of rude and didn’t believe him, but since the ring was covered under the gold lifetime warranty we sent it in to get rebuffed anyways , but she didn’t want to write down that it was “tarnished” on the order form.  But the other salespeople in the store have been great and otherwise our experience has been pretty good.  Good luck!

Post # 5
7431 posts
Busy Beekeeper
  • Wedding: October 2009

Hubs got my e ring from Shaw’s, which is the same company.  Never had a proble with them personally. We now go to Kay’s since the Shaws around us closed, and haven’t had a problem with them either. Just got my ring back from getting replated, and it looks like a brand new ring (but I know its not, since this one is a discontinued ring and I know the markings on the design). I am planning on going when they have a stone sale with the jeweler there so I can get my wrap made the way I want it and then have them soldered together. i can’t wait to have the money to do that!

Post # 6
4606 posts
Honey bee
  • Wedding: March 2014

Several of my recently engaged friends went through Kay’s or one of their sister stores, like JBR and have been pretty satisfied with the quality of their rings and their overall service.

My brother also bought his girlfriend a ring from there and he hasn’t had any complaints either.


Post # 7
4887 posts
Honey bee
  • Wedding: May 2012

I have diamond earrings from Kay and they do the trick, but I personally wouldn’t make a big purchase at Kay – or any other chain retailer.  But that’s just me!  I think you have to get what makes YOU happy and is within your budget and preferences. 

Post # 8
14498 posts
Honey Beekeeper
  • Wedding: June 2011

No, I don’t buy from the mall chains, besides I can get better for less at Borsheims and it is less than a mile from my house.

Post # 9
525 posts
Busy bee

I really wouldn’t buy from a mall store if I were you. I’ve heard too many horror stories of non-certified stones or wrongly certified stones etc. You’ll get a MUCH better deal and higher quality goods by looking at someone like briangavindiamonds.com or James Allen. Do you know pricescope.com? The forums they have their are really useful for someone buying a diamond ring. If you post what you are looking for in the Rocky Talky forum they will answer all of your questions and even help you find the best deal. Hpe that helps!

Post # 10
2192 posts
Buzzing bee
  • Wedding: November 2011

Fiance got my Ering at Kays as well as my gemstone right hand ring, diamond earrings and gemstone necklace and we have had no problems with any of it! 

Post # 11
5148 posts
Bee Keeper
  • Wedding: June 2011

I wouldn’t buy from a mall store for something like an engagement ring.

I highly suggest checking out the vendors that are popular on PriceScope.com forums. (Good Old Gold, Eternity Diamonds, etc.) You can get MUCH more bang for your buck by going with an online jeweler because they don’t have the overhead that brick & mortar stores do.

Post # 12
1740 posts
Bumble bee
  • Wedding: May 2016

My only concern with Kay’s is that their pricing seems high to my bank account – my BF’s little brother bought his FI’s engagement ring/enhancer-wedding ring there, and after looking up the price online I had to gasp becuse his job is not super-well paying, so I know he had to get it on credit, and I know that’s not a place WE could afford to go. 

Other than that, I think his experience was a good one, and he has the diamond certificates and a life-time replacement deal in case the stones come loose or get lost. 

If you like what Kay has, maybe shop around a little just to see if they have the best price, an also, after reading a severe thread about Zales not having the same prices in-store as online, check the online prices before going in or before purcasing and see if they honor the lowest. 

Post # 13
243 posts
Helper bee
  • Wedding: May 2011

I wouldn’t recommend buying from a mall store.  They are OVERPRICED and their diamonds aren’t that great.  I’d suggest doing to a diamond district, they’ll have better quality diamonds for a more reasonable price.

Post # 14
687 posts
Busy bee
  • Wedding: December 1969

I wouldn’t go there just because I think you can get much better deals elsewhere.

Post # 15
548 posts
Busy bee
  • Wedding: June 2017

My e-ring is from Kay’s and we have a lifetime plan where it is repaired and resized for free.  I don’t know much about their diamonds because my ring is a sapphire ring.  I love it and would go there again.

Post # 16
1296 posts
Bumble bee

My SO went to a similiar store Zales and bought me a necklace for our first year anniversary.  I love the necklace but I can see two diamonds that look included.  They don’t shine at all like the other diamonds.  I don’t really care for mall or brick and mortar stores.  You can get a much better deal by going online.  I would suggest you have your SO check out http://www.pricescope.com they have a wealth of information and great sellers.  I learned a lot there and found a seller I told my SO about.  I’m hoping he gets it from that seller because it really is the best price around and he has a great reputation.  My SO said he doesn’t mind buying from online if it’s a good deal.

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