Post # 1
Okay, here is the deal:
(I feel a little silly writing a post about this but was curious to know)
We just ordered take-out from my favorite burger place and I had DH tell them specifically that I was pregnant and that the bison HAD to be well-done.
And it was medium. Pink all the way through 🙁
I just have the worst luck ordering take-out because they always screw it up (every place seems to!) The thing is, I wouldn’t really care before I was pregnant, but now- of course I care! I have to have it well-done for safety.
So, should I call and say something? We cooked the burger further at home, but still… and at the same time, I feel like it won’t do much good to complain. What do you think?
Post # 3
- Wedding: May 2013 - Walt Disney World
I say yes, because you should always get what you ordered, pregnant or not. 🙂
Post # 4
I think it depends on the place. If they don’t seem lik ethey really care much about quality control and customer service, letting them know your burger was still moo-ing probably won’t do much. However, some places, such as In and Out Burger, pride themselves on service and quality, and in that case, then I would call and complain.
To be honest, are you going to eat there ever again? In other words, would complaining help you in the future? If not, I would just write a Yelp review and call it a day.
Post # 5
@lilbluebird: I LOVE the place. So, do you think I should let it go because I will eat there again? Or call because I will? It is a very local/ laid back bar and pub, but with amazing organic and local, sort of gourmet take on typical food. (Healthy, local, organic, delic!)
@prisigtr: I know. I totally agree.
Post # 6
I wouldn’t but I ate a lot of meat cooked medium while pregnant. So I am probably not the best person to ask.
Post # 7
I totally would, but we freak out about undercooked ground beef up here in general. My jaw about dropped when I ordered a burger in a restaurant in Seattle and they asked me how I’d like that cooked. Anything other than completely cooked through is not even an option, ever.
Post # 8
@cbee: Considering they sell organic/local/gourmet food, then I think they would be the type to care about quality (and hopefully customer service) so I would still say something to a manager. Obviously, call him/her when it’s not busy so they can give you their undivided attention. I don’t think you have to worry about letting it go because you plan to eat there again, as it’s not like you are going to identify yourself as soon as you sit down. 🙂
Post # 9
I don’t think I would say anything- but I would bring it up next time you go and ask them to make sure this time around.
Now I want a burger 😛 haha. Thanks for the craving.
Post # 10
@SapphireSun: Lol, just had to add, I lived in Vancouver for a few months and my jaw dropped when they refused to cook my burger medium. 🙂
Post # 11
This is all getting down to numbers.
Ground beef is considered “safe” (even for pregnant women) at an internal temperature of 160 degrees. Different types of meat will react color-wise differently.
It is not unusual for bison to be “done” (160º) and still be pink in the middle.
I wouldn’t say anything. Now, if you prefer it well done as opposed to “Well done to make it safer”, I’d call up and just say it wasn’t as-ordered. But if this is “Well done to make it safe for pregnancy”, I wouldn’t say anything considering I’d assume it was cooked to at least the safe internal temp, and it is very rare that any bacteria or virus surviving 160 degrees.
ETA: “Pink in the middle” does not mean undercooked. If it was cold in the middle (as in wasn’t cooked), that’s one thing. But a ground hunk of beef and/or bison can be pink in the middle and cooked to the appropriate internal temp.
“Because of the extremely minimal fat content, bison cooks differently than beef, even when making something as basic as a bison burger. As Hugh told me then, you have to cook it over low heat, that’s the most important thing, but it cooks more quickly than ground beef.”
“When a bison burger is done, it should still look dark pink in the middle and the flavor should be robust, but sweet, not gamey.”
Post # 12
This has nothing to do with you being pregnant, it has to do with you not getting what you ordered.
I would call up and let them know, but ask to speak to a manager. The hostess or phone answerer (technical term, hehe) is not going to generally be in a position to 1) make changes 2) offer you something in return to compensate 3) to even generally care, even if they pretend to.
And honestly, most managers will care because its their job to make sure their restaurant performs to their best. ITs about the way you phrase it.
Manager, I wanted to let you know because we love this restaurant and wantto keep coming back. I ordered takeout and specifically ordered well done, but I got medium. Because I am pregnant this was a huge inconvenience because I am not supposed to have medium burgers. I know this restaurant is concerned with quality and service and we have been frequent customers so I wanted to let you know.
And then see what their response is..
Post # 14
I agree with @Hyperventilate, in general bison should be pink in the middle, even when cooked well. In order to lose the pink inside you’d have to cook it waaaay past the point of safety concerns, to inedibility with the texture of leather lol.
Post # 15
If I ever get meat that is improperly cooked for what I ordered, I let it go but when I go back, I mention that last time it was over/undercooked and to please make it (whatever I wanted). I wouldn’t make a whole special phone call to report it though.
I also wouldn’t make it a big pregnancy thing cause like PPs have said bison is different and I don’t think it’s super relevant for them like it is for you, although it would be helpful if the servers explained the differences in bison and beef for people who don’t know about what it will look like (myself included). A mild “complaint” because it’s not what you expected or ordered should be sufficient.
Post # 16
I would definitely call, ask to speak to management, and explain that you LOVE their restaurant, and that you wouldn’t normally complain, but you’re pregnant and you REALLY need your meat to be cooked through! Then say you don’t want anything but to let him know you’ve had the issue before, and let him talk to the grill boys!