(Closed) Would you use a vendor that has mixed reviews?

posted 8 years ago in Paper
  • poll: Would you use a vendor with mixed reviews?
    Yes : (7 votes)
    30 %
    No : (11 votes)
    48 %
    Other... please state below : (5 votes)
    22 %
  • Post # 3
    Member
    1205 posts
    Bumble bee
    • Wedding: May 2009

    I’d say it depends on what the bad reviews say. If it’s something that you can live with or work with the vendor to avoid (I don’t know, delays, price changes) or something that doesn’t have to do with the vendor at all, go for it. If it’s something else, be wary — I’m thinking subpar quality or a complete mess-up.

    Post # 4
    Member
    1490 posts
    Bumble bee
    • Wedding: December 1969

    Our photographer has mixed reviews on yelp – she’s kind of flakey, but really talented. We thought we’d be able to handle multiple confirmation calls to make sure she’s on the ball. I’ll let you know how it goes!

    Regarding invitations, I went with an etsy seller who didn’t have many reviews and there have been a couple of hiccups, i.e. delays, forgotten communication. They’re not major, but with our really tight schedule right now, the stationer is really stressing me out. I’ll let you know the announcement quality as soon as they arrive – which I hope is soon!

    Post # 5
    Member
    7175 posts
    Busy Beekeeper

    What do the negative reviews imply?  Are they just snarky comments or do they all seem to pain a similar picture?

    Post # 6
    Member
    521 posts
    Busy bee
    • Wedding: December 1969

    Depends on the reviews.

    Some people complain about anything and everything or give a one just because of one stupid thing because they thought it meant more than the entire project that the so and so did.

    Sometimes I don’t even take the ones that have a one star with no explanation seriously, it’s like why would you bother is you aren’t going to tell people why you gave them this many stars?

     

    So, take reviews with a grain of salt. You have no idea who is putting them up there..

    Post # 8
    Member
    388 posts
    Helper bee
    • Wedding: December 2012

    I would echo mary-alice-me.  It depends on what they are saying and whether it’s important to you.  Sometimes if you read reviews and everyone’s complaining about one or two particular things that don’t actually matter to you, then you’re fine to go ahead.

    For example, the woman who runs my venue is very eccentric and also does not provide a lot of specifics.  It’s all, “Don’t worry, we’ll take care of it!” but without any details as to how or when they would take care of it.  Early in my planning process, I read that if you are a person who likes to micromanage, then to definitely not use this place.  But if you are a person who is comfortable putting your faith in the venue, you will not be disappointed.

    So I decided that the things people were complaining about were not things I cared about.  On the other hand, the things that people were saying we’re great about my venue were totally important to me.  So I went with it!

    Hope that helps.  Maybe (just to boil it down) read the reviews and trust your gut instinct.  Read the “cons” and tell yourself: “I can deal with that.”  or… “I just can’t deal with that.”

    Good luck!

    Post # 9
    Member
    1980 posts
    Buzzing bee
    • Wedding: March 2014

    You know, the other posters are right– it really depends on what kind of vendor it is and what the reviews say.

    For example, a cake vendor who has a bad review that says the icing color was off is not the same as a photographer vendor who has a bad review because he didn’t show up to a wedding. See what I mean?

    That being said, I’ve only ever put 2 negative reviews up on a website and they were two of the worst customer service experiences I’ve ever had. It usually has to be PRETTY bad for me to go to the trouble to warn other people about it online.

    Post # 10
    Member
    952 posts
    Busy bee
    • Wedding: September 2009

    No, I wouldn’t use them. All my vendors have good reviews and I found them either from sites like weddingwire.com or through word of mouth from happy brides.

    Post # 11
    Member
    3979 posts
    Honey bee
    • Wedding: January 2012

    If the bad review sounds like an angry rant- I’d completely disregard it. If the negative review is thought out & has valid points ie. there was little communication, slow progress, couldn’t meet deadlines, etc then I might think otherwise about using the vendor.

    I think there is always someone who will be unhappy with the service they were provided. If the majority of customers had good things to say, I would use this vendor.

    Post # 12
    Member
    4485 posts
    Honey bee

    I wouldn’t. But you also have to accept that they are human and will make mistakes now and then but it shouldn’t be every other client (or every third and so on) who has a complaint. I have read reviews at Weddingwire.com and Projectwedding.com and the thing I’ve noticed, especially at Projectwedding.com is that a vendor may have a high rating and each reviewer gives them a 5 star rating while going on to list the things that went wrong or that the vendor was asked to do (or not do) and disregarded what the client wanted. It doesn’t seem fair or accurate to give someone a 5star rating in that case. Some vendors there I’ve noticed who do have high ratings also have quite a few complaints against them. Your wedding day is something that can’t be done over (despite what other online wedding communities insist otherwise) if anything goes wrong. It’s just too risky, in my opinion anyway, to go with a vendor who gets mixed reviews like that or who gets 5star ratings despite the client going on to discuss 100 things that the vendor didn’t do that was asked of them or that they did wrong entirely, which is false advertising. The last thing you want is for your wedding to be added to the list of things that went wrong and then other brides who read your review say that “compared to every one else’s glowing reviews, yours was a fluke since that didn’t happen to anyone else”. You have to take in to account that everyone has different expectations, but if the reviewer (either via word of mouth or an online review) mentions valid points that took away from their enjoyment of the day, then that is a huge red flag to me, no matter who else raves about how good they are, that they are probably not as competant as they should be and I’d be moving on to the next potential vendor.

    Post # 13
    Member
    16 posts
    Newbee
    • Wedding: August 2009

    I’d have to say having had a bad experience with my letterpress vendor for our invites, that you should go with someone who has good reviews all around. Invites are the first thing that needs to go out, and as a result can be a pretty stressful process. Since letterpress tends to be pretty pricey, you want to make sure that you’re getting a quality product to your specifications on time. I had to scramble at the last minute after my vendor screwed us over, and as a result found a better letterpress studio to do our entire suite plus the day-of stuff for a fraction of what the original vendor was trying to charge us. Wedding planning is stressful enough, and what I learned is that sometimes in the effort to save a few bucks, there are some unexpected downsides which can become more of a burden than I’d imagined. If you can afford to go with a trusted vendor, do it. It will save a lot of grief! As far as letterpress goes, color is usually custom mixed, and colors should be pretty uniform throughout your suite as a result. A good studio will get the colors right. A good studio will also make sure things are aligned. The fact that there are issues with color and alignment is a sign of sloppy work. The fact that some people got their invites late is a sign of bad project management–probably why they were sloppy to get things done. I’d avoid.

    Post # 14
    Member
    2015 posts
    Buzzing bee
    • Wedding: August 2009

    From what you’ve said, the negative reviews sound more like those people are hard to please than the service being awful.

    In this case, if you’re in love with the vendor, I would use them, and perhaps start early to have time to deal with any hiccups.

    It would be better if the vendor had contracts that state delivery times and colors.

    Good luck!

    Post # 15
    Member
    350 posts
    Helper bee
    • Wedding: July 2009

    JoeyEmma, based on what you said, I’d really encourage you to look elsewhere for your invitations.  The colors being off isn’t a big deal, but if multiple people say the vendor delayed their project or sent the product off late, that’s a huge red flag to me.  I had serious problems with our letterpress vendor, who kept delaying our project and frequently ignored my attempts to contact her.  I ordered my invitations 5 months before I wanted to send them out, trying to allow for plenty of time, and we didn’t get them until 10 days before we wanted to send them out (and that only happened after I pestered the designer three times a week for a month to make sure she was still working on the project)!  It was incredibly stressful, and not an experience I’d wish on anyone else.

    If you’re really in love with the invitation you’ve chosen, get EVERYTHING in writing — deadlines, shipping method, and expected reimbursement if your invitations arrive late or with the wrong colors. 

    Post # 16
    Member
    1455 posts
    Bumble bee
    • Wedding: December 1969

    I would feel better if I had a referral from a friend or other vendor I trust that made me feel more confident.

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