Wrong dress came in! What I can do?

posted 3 years ago in Dress
Post # 2
Member
1236 posts
Bumble bee
  • Wedding: June 2014 - San Francisco, CA

If you paid for and ordered a Size 4 FluffleWuffle Armani gown (or whatever the style is) and they try to give you anything other than an Armani FluffleWuffle in size 4, they owe you whatever you paid for, no matter what. You should have a sale contract somewhere.

 

However, I’ve never heard of a gown being cut wrong then labeled wrong like that! Are you super-duper sure you haven’t just lost a ton more weight than you realized? Or the sizing of this particular model/style/designer is strange? Is there an interior tag to match the hanging cardstock tag?

 

Regardless, I’m sorry this is happening to you and hope you can work it out!

Post # 4
Member
2240 posts
Buzzing bee
  • Wedding: November 2013

Definitely ask for a full refund. Remember, all designers have charts with their detailed measurements for every size so simply go over all of the measurements for the dress so that you can prove that it’s NOT your dress. Contact the higher ups for the store and explain your situation with the measurements and everything and if you can, the designer as well to out added pressure on that particular boutique/store to fess up to what happened or issue you a full refund. 

good luck Lisa0822!

Post # 5
Member
1236 posts
Bumble bee
  • Wedding: June 2014 - San Francisco, CA

“I have a contract. The way you’re treating me is fraudelent and unethical; I will be in contact with the Better Business Bureau.”

 

If you really do have a claim (and it sounds like you do), then I find the above sentence can be extremely effective in getting people to correct their mistakes.

Post # 6
Member
1441 posts
Bumble bee
  • Wedding: September 2014

No interior tag? That sounds incredibly shady. Is the store considered reputable? Look online for reviews…. 

Post # 7
Member
913 posts
Busy bee
  • Wedding: November 2014 - 11/15/14-Vineyard

Ask to see that designers size chart and ask to see the order that they put your measurements on. And ask to see the order confirmation they placed in the computer. Every designer has their own size charts. Something is amiss. If you can prove by any of these being inaccurate then they need to have one remade, with a rush charge at their expense. 

Post # 8
Member
2084 posts
Buzzing bee
  • Wedding: May 2014

Lisa0822:  Should you ask for a full refund? ASK? You should DEMAND a full refund and accept nothing less. Of course they don’t want to give you one or admit any wrongdoing. But that’s just too bad for them, isn’t it?

I’m sorry they screwed you. 

  • This reply was modified 2 years, 7 months ago by  sillysillybee.
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