Post # 1
My wedding is on August 2nd, and today when I went to pick up my dress, I found I ordered 4 but the one came in is size 10. Way bigger! I am very tiny and lost some weight so actually size 2 fits me even better. Actually when I bought the dress, size 2 would take much longer time, and my waist was 25, while size 2 waist is 24 and a half, so to make a sale they persuaded me into ordering a size 4.
Today they said it was incorrectly cut because the tag still says size 4 even definitely the waist is a size 10, 28 inches. My waist is 24 now, and my bra size is 32A so I don’t really wanna alter the wrong size dress. I searched online and no one ever got a wrong cut dress, so I don’t know if the bridal place is just selling me the size 10 and put a size 4 tag on it.
This dress is supposed to take a long time for order and I don’t know even they get it before my wedding, will I get enough time for alternation. What I can do now? They don’t wanna refund me. But I definitely want a full discount if I can’t get the right size dress altered by wedding date. Can I ask for some money back since they screwed it and give me so much stress? Even they might will promise I can get the right dress in time.
Thank you a lot!
Post # 2
- Wedding: June 2014 - San Francisco, CA
If you paid for and ordered a Size 4 FluffleWuffle Armani gown (or whatever the style is) and they try to give you anything other than an Armani FluffleWuffle in size 4, they owe you whatever you paid for, no matter what. You should have a sale contract somewhere.
However, I’ve never heard of a gown being cut wrong then labeled wrong like that! Are you super-duper sure you haven’t just lost a ton more weight than you realized? Or the sizing of this particular model/style/designer is strange? Is there an interior tag to match the hanging cardstock tag?
Regardless, I’m sorry this is happening to you and hope you can work it out!
Post # 3
rachel85: Thank you a lot for your response. There is no interior tag to match it, and that’s why I doubt if the store is cheating.
On the contract is says size 4 and it has all the measures; the only change of my body is just the one inch less on my waist. According to what I ordered it should be a 24 and a half for waist but now what came in is 28. They just said it is the vendor’s fault they cut it wrong. I don’t know should I just ask for full refund even they are not willing to do it.
Post # 4
Definitely ask for a full refund. Remember, all designers have charts with their detailed measurements for every size so simply go over all of the measurements for the dress so that you can prove that it’s NOT your dress. Contact the higher ups for the store and explain your situation with the measurements and everything and if you can, the designer as well to out added pressure on that particular boutique/store to fess up to what happened or issue you a full refund.
good luck Lisa0822!
Post # 5
- Wedding: June 2014 - San Francisco, CA
“I have a contract. The way you’re treating me is fraudelent and unethical; I will be in contact with the Better Business Bureau.”
If you really do have a claim (and it sounds like you do), then I find the above sentence can be extremely effective in getting people to correct their mistakes.
Post # 6
No interior tag? That sounds incredibly shady. Is the store considered reputable? Look online for reviews….
Post # 7
- Wedding: November 2014 - 11/15/14-Vineyard
Ask to see that designers size chart and ask to see the order that they put your measurements on. And ask to see the order confirmation they placed in the computer. Every designer has their own size charts. Something is amiss. If you can prove by any of these being inaccurate then they need to have one remade, with a rush charge at their expense.
Post # 8
Lisa0822: Should you ask for a full refund? ASK? You should DEMAND a full refund and accept nothing less. Of course they don’t want to give you one or admit any wrongdoing. But that’s just too bad for them, isn’t it?
I’m sorry they screwed you.