- 5 years ago
- Wedding: April 2013
Okay Bees this is a long and of course ridicoulous story….need your opinion on HOW RIDICULOUS 😛
By the way….most of my commentary here are my thoughts and not my words (I have been extremely polite throughout this entire process even though tempted to be otherwise)
I have been posting about my dilemma. Luckily since I was not the only bee this happened to, another bee (Miss Noodles) told me about her situation and how they made her a brand new ring. I was able to get the jewelry store to relay this to the store and they agreed to remake the ring for me after 2 failed attempts to fix the manufacturers defect, rather then make me wait for 4 attempts (each attempt I am without my ring for 2 to 3 weeks).
Another bee posted about how she had a similar situation with a different designer where a few diamonds on the band were falling out. Her FI pitched a fit and for the trouble of having to deal with that and wait for a new ring the jewelry store gave them a very expensive wedding band for free. That sounds like a good deal, the problem is that with my ring I can not wear a wedding band because it will mess up the milgrain/detail work on the side of the ring by rubbing against it.
1. Ring was rush ordered and when my FI proposed I noticed serious flaws on the bridge (missing sections of rose gold and deformed bracket and messed up milgrain). Couldn’t say anything that day because it was supposed to be fun and special. And just found out a few days earlier we had 2 weeks to move across the pacific ocean! I felt so bad because he spent so much money on a ring I requested and I felt like his hard earned money wasn’t being honored if the ring was not properly made.
2. Once I got to my new home, there were no official retailers in my state and [they] would not speak with me directly (only through an approved jewelry store).
3. I had to wait 9 months before going on a business trip back to CA before I was able to drive 1.5 hours to go to the original jewelry store so I could show them what was wrong with the ring. (So 9 months I had to wear the flawed ring and of course the flaw was on my favorite part….rose gold surrounding pink diamonds). They agreed that the ring needed fixing but the jewelers there kept missing the fact that a bracket on the bridge was damaged and deformed. At first they said they would fix it in house (I found this suspect because [the] jewelers should only be doing repairs), then when I pointed out the damaged bracket (which they should have immediately seen because I can see that with my naked eye), the jeweler said “Oh yeah that should be sent to [the store]. We can’t fix that here”. Seriously? You didn’t notice that? So they agree to send it to [the store] and write down everything wrong with the ring. (It gets better…)
4. Luckily it was a long business trip and I called the store to get a status update after a week because they said they would contact me when they heard from [them] and I heard nothing from them. The girl that sold my FI the ring said, “it’s almost done but we had to order special material to fix it and we are waiting, but we started the process and it looks GREAT”. I said, “What? You said you were going to send it to [the store] and no repairs would be made until they assessed the ring and I approved the recommendations. What do you mean you started on it?” Turns out they started working on the ring in their store even though their receipt clearly states that they can’t do that before getting approval from me. WTF!!!! So I drive 1.5 hours down to the jewelry store again to see what they have done. Guess what?! They are not even fixing the seriously deformed bracket (but it looks great right?). I spoke with their jeweler who was rude and and insisted on arguing that I could not have possibly seen a well made ring at multiple (a different jewelry store) locations when I was shopping myself. And the jeweler gave me attitude about brining in the ring so late. Are you kidding me??? That is why there is a year warranty you fool! After I speak with the girl who sold my FI the ring, another woman I met on my previous visit, and the owner, they RE-agreed to send the ring back.
5. The ring was sent and when I finally got it back approx 4 weeks later it was pretty much worse off than before. Umm I thought the ring was supposed to be fixed not damanged even further. And how in the world would you even send it back to me in this condition and say “It’s fixed and it looks GREAAAT”.
6. The jewelry store asks me to send it directly [there] with pictures and explantions of the problem on the ring. WHAT??? I am not a jeweler and I can instantly see these flaws with my naked eye? WHY DO I HAVE TO TAKE TIME OUT OF MY DAY TO MAKE A POWERPOINT AND SCHOOL YOU AT YOUR OWN FREAKING JOB?!!! I seriously made a powerpoint you guys. Ugghhh.
7. Then I got smart and got on the weddingbee and created a poll and discovered that others had similar problems. Except the best part was that one of the other bees working with [them] had a perfect ring when she purchased it (with pictures) but [they] messed up her ring when they put a new center stone in. After 4 attempts to fix it and making it worse they agreed to make her a new ring because they don’t want to ruin their reputation. Her ring just arrived a couple weeks ago and she says it looks perfect and from the pictures it does look perfect. The jewelry store could not argue with this and [they] agreed to remake my ring.
8. Two of my favorite and lovely reasons the jewelry store gave me about why my ring was messed up and it was okay….
A. “Just because one side of the ring looks perfect, doesn’t mean the other side won’t be defective and messed up”?
Huh? Why does [the store] and you [the jewelry store] charge high end designer prices. I could get this type of quality craftsmanship on etsy or the LA Jewelry District at a MUCH LOWER price. And if one side of the ring is capable of quality craftsmanship, shouldn’t the other side be just as capable?
B. “The ring at the other jewelry store(s) was probably very flawed but you didn’t notice because you don’t see those things right away”
WTF! Oh I see it right away. I saw it right away when the ring was put on my finger. And the other jewelry store in multiple locations had my setting well crafted which is how I justified spending that much money in the first place.
9. It has now been approximately another 4 weeks that I haven’t had my ring and I am still waiting until October 15th when it suppose to be done and then shipped.
10. I didn’t have my ring for my engagement pictures. Coudn’t reschedule because I am taking them late as it is and need the pictures for the save the dates. I need to order the save the dates and wait for them to come in order to mail them to our guests on time. GRRRRRRRRRR!
WHAT DO YOU YOU THINK?
-Another girl got a really expensive engagment band without the added drama my ring has brough about. I can’t have an expesive engagement band without further damaging my ring.
-I wouldn’t have minded as much if they didn’t have such a strange way of trying to make me feel crazy about seeing quality craftsmanship elsewhere. Were they relying on the fact that I lived in a different state with no retailers so I couldn’t go check at competing jewelry stores? Plus all the time spent with a damaged ring. Now all the time spent withOUT a ring at all! And then the engagment pictures!!!
-Should I get a free center stone for my trouble? Ask for at least 50% of the cost refunded? What do you think????