Post # 1
So I got an email from one of my husband’s relatives today. A few weeks ago, we returned several gifts that we got at the wedding. While the thought behind the gifts was lovely, we didn’t have the need (or the space) for these items, so we took them back to Macy’s.
The women at the store had NO idea what they were doing. Despite several items having a gift receipt with them, they didn’t want to give us the return. They acted like they had never done this before. We got totally screwed — even though all items had the Macys “return label,” we didn’t get store credit for what the buyer paid, only for the lowest sale price within 60 days or something ridiculous like that. We didn’t complain and took the store credit just the same.
This relative emails me today to let me know that she had checked her bill at Macys and saw that we returned the gifts that both she and her mother purchased for us. Her message was a little unclear, but it seems that Macys may have refunded her credit card for the items. She’s mortified, thinking that we didn’t get store credit or anything, and wants to know what she can do to make it right. She wants to buy us another gift!
Meanwhile, we’re mortified that she knows that we returned her gifts. We NEVER would have let her know something like this, and I’m FURIOUS at Macy’s for being such fuck-ups.
So two questions — how do I make this right with the relative? And how do I contact Macy’s and ream them out?
Post # 3
This is absolutely awful! I would be mortified if a guest knew that I returned their gift! I would go to the store and ask to speak with a manager. I think you will get farther if you speak with someone in person rather than calling them.
Post # 4
@cmbr: Ugh. This sucks. I don’t know what to do but I’m commenting to see what others say… you can always say you got multiples and returned her gift since it was one.
I’m registered there too and want to avoid this.
Post # 5
@cmbr: That is terrible. The point of a gift receipt is that the person who bought the gift doesn’t know and doesn’t have to be involved in the transaction. Also, the lowest sale price thing is supposed to be for items without a receipt at all. I’m not sure I’d complain to Macy’s because you got a refund AND store credit – you got paid twice for the same item! My concern would be making things right with your relative – how embarassing.
Post # 6
I hate Macy’s. They harassed me for months about some credit cards other people had opened but put my phone number on the form.
Finally I asked someone, how many names are under this phone number? They replied 8, and that’s when they stopped calling me. Idiots.
I agree about the duplicate items line – though these guests seem like they’re more concerned about you getting something you actually want, which is nice.
Go in, grab a manager and have your store credit verified (as in, make sure you actually got store credit!).
After that, if Macy’s gave the guests a refund and gave you store credit, then that’s wonderful for you and your guests but sucks for Macy’s.
Post # 7
@cmbr: Omg, no wonder you are MORTIFIED! I swear, from my few encounters with Macy’s, they’ve been more a “miss” than a “hit” in my book. Definitely speak with the manager in person – they need to know what is going on. Plus, if it happened to you – it’s probably happening to other registered brides as well.
Post # 8
Ugh 🙁 Sorry it was a sucky situation all around.
Post # 9
Here’s the really crappy part — there is no Macy’s where we live right now. We had to go to a Macy’s that is 4 hours from our house (half an hour from my in-laws). So it’s not easy for us to show up at that location in person.
Post # 10
@cmbr: First I’d verify that you have store credit. If you do, then unless you really want the cash, I’d keep the money. Normally I’d say you should try and make it right, but in this case, I’d just say that’s what Macy’s gets for royally screwing up.
If you for some reason don’t have store credit, then I’d go in and find a manager and explain the situation. Don’t even bother with a regular employee.
As far as what to say to your guests goes, depending on the returned item, I’d go with:
B. Upgrading – IE you decided you wanted the larger food processor or bigger knife set)
C. Changed mind on style – IE you saw a new comforter that you liked better or some new dishes came out that you aboslutely love so you decided to trade in all the ones you got from the wedding
What a crappy situation…
Post # 11
@cmbr: Try their FB page (if they have one). I’ve had success with the Bay that way. Someone higher up than the store level will probably get in contact with you.
Post # 12
@Sea_Ashley: +1. definitely go ask to speak with a manager. that is ridiculous.
Post # 13
@cmbr: That sucks. I had something similar with a christmas present my mom gave me– they refunded her card. I was mortified! I didn’t want her to know I hated the gift.
Also, I called the registry help desk to complain. They were great and really appologized.
Post # 14
@cmbr: Well it doesn’t sound like she’s upset with you for returning it and was just concerned that you didn’t at least get something you liked/needed/wanted for the money. It’s definitey frustrating but I’d just let her know you did get store credit and if you feel compelled just say it was a duplicate gift.
Post # 15
I almost wonder if this is one of those rare situations in which it’s better to tell a lie. Something like “Hmmm… we didn’t return that gravy boat! We love it, in fact. Macy’s must have made some clerical error.” Unless you think this relative will be over at your house and see a conspicuous lack of said gravy boat.
Post # 16
@cmbr: I had this happen with a gift I sent from friends’ Target bridal registry – it was a set of wine glasses they had selected, but perhaps they received duplicates or something because I received a credit notification from Target! I never inquired with them about what happened – figured it was better they didn’t know, but I hope they got at least *some* store credit!