WTF Macy's? Alerting someone when a gift is returned?

posted 3 years ago in Gifts and Registries
Post # 3
Member
1302 posts
Bumble bee
  • Wedding: June 2013

This is absolutely awful! I would be mortified if a guest knew that I returned their gift! I would go to the store and ask to speak with a manager. I think you will get farther if you speak with someone in person rather than calling them.

Post # 4
Member
314 posts
Helper bee
  • Wedding: August 2015

@cmbr:  Ugh. This sucks. I don’t know what to do but I’m commenting to see what others say… you can always say you got multiples and returned her gift since it was one.

I’m registered there too and want to avoid this.

Post # 5
Member
9412 posts
Buzzing Beekeeper

@cmbr:  That is terrible. The point of a gift receipt is that the person who bought the gift doesn’t know and doesn’t have to be involved in the transaction. Also, the lowest sale price thing is supposed to be for items without a receipt at all. I’m not sure I’d complain to Macy’s because you got a refund AND store credit – you got paid twice for the same item! My concern would be making things right with your relative – how embarassing.  

Post # 6
Member
2562 posts
Sugar bee
  • Wedding: March 2014

I hate Macy’s. They harassed me for months about some credit cards other people had opened but put my phone number on the form.
Finally I asked someone, how many names are under this phone number? They replied 8, and that’s when they stopped calling me. Idiots.

I agree about the duplicate items line – though these guests seem like they’re more concerned about you getting something you actually want, which is nice.

Go in, grab a manager and have your store credit verified (as in, make sure you actually got store credit!).
After that, if Macy’s gave the guests a refund and gave you store credit, then that’s wonderful for you and your guests but sucks for Macy’s.

Post # 7
Member
2576 posts
Sugar bee
  • Wedding: November 2013

@Sea_Ashley:  +1

@cmbr:  Omg, no wonder you are MORTIFIED! I swear, from my few encounters with Macy’s, they’ve been more a “miss” than a “hit” in my book. Definitely speak with the manager in person – they need to know what is going on. Plus, if it happened to you – it’s probably happening to other registered brides as well.

Post # 8
Member
2319 posts
Buzzing bee
  • Wedding: October 2013

Ugh 🙁 Sorry it was a sucky situation all around.

Post # 10
Member
2642 posts
Sugar bee
  • Wedding: September 2012

@cmbr:  First I’d verify that you have store credit.  If you do, then unless you really want the cash, I’d keep the money.  Normally I’d say you should try and make it right, but in this case, I’d just say that’s what Macy’s gets for royally screwing up.

If you for some reason don’t have store credit, then I’d go in and find a manager and explain the situation.  Don’t even bother with a regular employee.

As far as what to say to your guests goes, depending on the returned item, I’d go with:

A. Duplicate

B. Upgrading – IE you decided you wanted the larger food processor or bigger knife set)

C. Changed mind on style –  IE you saw a new comforter that you liked better or some new dishes came out that you aboslutely love so you decided to trade in all the ones you got from the wedding

What a crappy situation…

Post # 11
Member
10495 posts
Sugar Beekeeper
  • Wedding: January 2011

@cmbr:  Try their FB page (if they have one).  I’ve had success with the Bay that way.  Someone higher up than the store level will probably get in contact with you.

Post # 12
Member
3199 posts
Sugar bee
  • Wedding: October 2013

@Sea_Ashley:  +1. definitely go ask to speak with a manager. that is ridiculous.

 

Post # 13
Member
3625 posts
Sugar bee
  • Wedding: July 2013

@cmbr:  That sucks. I had something similar with a christmas present my mom gave me– they refunded her card. I was mortified! I didn’t want her to know I hated the gift.

Also, I called the registry help desk to complain. They were great and really appologized. 

Post # 14
Member
11668 posts
Sugar Beekeeper
  • Wedding: November 1999

@cmbr:  Well it doesn’t sound like she’s upset with you for returning it and was just concerned that you didn’t at least get something you liked/needed/wanted for the money.  It’s definitey frustrating but I’d just let her know you did get store credit and if you feel compelled just say it was a duplicate gift.  

Post # 15
Member
820 posts
Busy bee
  • Wedding: April 2013

I almost wonder if this is one of those rare situations in which it’s better to tell a lie. Something like “Hmmm… we didn’t return that gravy boat! We love it, in fact. Macy’s must have made some clerical error.” Unless you think this relative will be over at your house and see a conspicuous lack of said gravy boat.

Post # 16
Member
511 posts
Busy bee
  • Wedding: September 2013

@cmbr:  I had this happen with a gift I sent from friends’ Target bridal registry – it was a set of wine glasses they had selected, but perhaps they received duplicates or something because I received a credit notification from Target!  I never inquired with them about what happened – figured it was better they didn’t know, but I hope they got at least *some* store credit!

Leave a comment


Sent weekly. You may unsubscribe at any time.

Find Amazing Vendors