- 5 years ago
- Wedding: August 2014
Seriously…by far the absolute worst customer service in Florida. I have owned dozens of earrings, with the twist on back…it is supposed to glide on…I should not have to force the back of an earring on & potentially strip the back of it…the rude and unprofessional ‘manager’ is trying to tell me that if it goes on easy that it will fall right out & get caught in my hair….is this a joke? I just wanted a new earring back…I tried it on a few other earrings & it did the same thing…It’s super easy to fix…but can they? Nope…went back three times tp pick it up because it was “fixed”…we kept trying to explain it to them but every time I tried to pick it up, it still had the same problem, as if they never touched it! Then! He bought me a movado watch…well I guess theres an issue with the pins because we were at Hardrock like a week after I got it & it totally slipped right off my wrist!!! Wtf!?! So I brought it back, and the only one nice sales lady, popped open another watch and fixed it right there! How awesome, right? No charge! A year later, same thing happens….(10.11.12), I bring it to Zales and the ever so unhelpful manager and rude sales lady direct us to a watch repair store in the Mall….are they outta their fkn minds??? If I worked for any other company in the world and I treated my customers like that, I would have been fired on the spot! & it’s hard to list all the rude comments, but all I can say is when a customer walks into your store wearing over $10,000 of what is obviously your products, & you can’t unscrew an earring back from another earring, or even bother to order one, and you can’t be bothered to order a pin, after we said we’d pay for it….seriously?!?!? What a joke!!! I should have listened to all the negative reviews online…STAY AWAY FROM ZALES!!!!