- 5 years ago
- Wedding: June 2012
So happy I used the BBB. DH and I were visiting my family in DC for Christmas. On Christmas Day we got a speeding ticket from a photo camera. However, we were in a rental car so we didn’t find out about it until Januray 25th. We were told by the rental company that we could not contest the ticket b/c it was too late and DC gov’t wouldn’t move liability from the rental car company’s name to mine. So the rental company just paid the ticket themselves and bill me. I was livid, but told the rental company that they needed to produce a copy of the ticket if they expected me to pay for it. They said ok.
Fast forward three weeks later…..I still had not received a copy of the ticket and the rental car company charged me for it anyway. I called them and they said that DC was giving them a hard time about getting a copy of the ticket, so I would have to wait. I told them then they needed to refund me my money until they could send me proof of the ticket. They refused. I contacted the BBB and within 2 days received a letter that f all fees would be refunded and the case closed.
Thank you BBB!